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Polaris RIDE COMMAND+, User Manual

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Polaris RIDE COMMAND+ User Manual Download Page 24

SYMPTOM

POSSIBLE
REASON

LED
STATUS

ACTION TO RESOLVE
ISSUE

Vehicle Location
and Health Data
are not updating
after Plug-In has
been on the
vehicle while the
vehicle is in ON
position for 5+
minutes

Cellular or
GPS
connectivi-
ty issue

GPS LED

:

any

Cellular
LED

:

blinking
blue or
green

Move to a location with better
cellular coverage to resume
data flow.

GPS LED

:

any

Cellular
LED

:

blinking or
solid red

Move to a location with better
cellular coverage to resume
data flow.

GPS LED

:

any

Cellular
LED

: solid

blue or
green

Move to a location with better
cellular coverage. Turn the
ignition to the OFF position
for 6 minutes. Then, turn to
the ON position for 5 minutes
and recheck the status.
If this doesn’t work, key OFF
for 1 minute, then disconnect
the device for 1 minute.
Reconnect the device for 1
minute, then key ON for 5
minutes and check the
status.

22

RIDE  TROUBLESHOOTING

Summary of Contents for RIDE COMMAND+

Page 1: ...USER S GUIDE RIDE COMMAND ...

Page 2: ...ary service your vehicle in a well ventilated area and wear gloves or wash your hands frequently when servicing your vehicle For more information go to www P65Warnings ca gov passenger vehicle WARNING Read understand and follow all of the instructions and safety precautions in this manual and on all product labels Failure to follow the safety precautions could result in serious injury or death For...

Page 3: ...User Guide ...

Page 4: ...d on the latest product information at the time of publication Due to constant improvements in the design and quality of production components some minor discrepancies may result between the actual vehicle and the information presented in this publication Depictions and or procedures in this publication are intended for reference use only No liability can be accepted for omissions or inaccuracies ...

Page 5: ...ing design and development of your POLARIS vehicle making it the finest machine we ve ever produced For safe and enjoyable operation of your vehicle be sure to follow the instructions and recommendations in this owner s manual Review the safety DVD that came with your vehicle POLARIS also recommends that all drivers take the ROHVA safety e course and a ROHVA hands on safety training course Visit w...

Page 6: ...s situation which if not avoided COULD result in death or serious injury CAUTION CAUTION indicates a hazardous situation which if not avoided COULD result in minor to moderate injury NOTICE NOTICE provides key information by clarifying instructions IMPORTANT IMPORTANT provides key reminders during disassembly assembly and inspection of components The Prohibition Safety Sign indicates an action NOT...

Page 7: ...Introduction 6 Getting Started 9 Activating RIDE COMMAND 12 RIDE COMMAND Features 13 RIDE COMMAND Owner Controls 16 RIDE COMMAND Plug In 17 RIDE COMMAND Troubleshooting 19 FAQ 25 5 TABLE OF CONTENTS ...

Page 8: ...s com ridecommand For the latest information about RIDE COMMAND RIDE COMMAND including software updates please visit ridecommand polaris com ridecommand RIDE COMMAND UPDATES RIDE COMMAND features Over the Air OTA update capability An OTA update pushes new features improved functions and bug fixes to the RIDE COMMAND technology and occurs automatically as the vehicle Plug In device is connected to ...

Page 9: ...ice directly over the Polaris logo to do the following View vehicle specific information Access your Polaris Garage Download and view the owner s manual View accessory instructions Watch how to videos Access warranty information Check for service notifications RIDE COMMAND WITH NFC Additional NFC features are available when using the Polaris app To access these features do the following 1 Download...

Page 10: ...VICE OPERATING REQUIREMENTS Mobile device functionality is dependent on the capabilities of your device NOTICE Some mobile devices or operating systems will not work as shown in this manual 8 INTRODUCTION ...

Page 11: ...r personalized account To download from the APPLE APP STORE do the following 1 On your mobile device open the APPLE APP STORE 2 Search for the Polaris App 3 Find the Polaris App and click the Get button 4 Confirm installation of the App if applicable 5 The Polaris App will be downloaded to your mobile device 6 Tap the Open button 7 Depending on the vehicle tap Off Road or Snow 8 In the left hand c...

Page 12: ...Sign Up If you already have an account log in with your credentials and tap Log In If you need to create an account enter your e mail address and password then tap Sign Up BEFORE YOU RIDE Before riding with RIDE COMMAND do the following Read this and the RIDE COMMAND User s Guide in their entirety Download the Polaris App from the Apple App Store or Google Play store and log in or create your pers...

Page 13: ...g In will require its own subscription ADD A VEHICLE USING NFC 1 Open the Polaris App and tap the plus sign above Add a Vehicle or Connected Device 2 On the vehicle tap the NFC enabled badge with the mobile device to scan the vehicle 3 Confirm information name your vehicle and tap Add To Garage ADD A VEHICLE USING THE VIN 1 Open the Polaris app and tap the plus sign above Add a Vehicle or Connecte...

Page 14: ...ke up to 2 minutes for the Polaris App to confirm the vehicle is off If RIDE COMMAND activation does not succeed confirm the steps in the Before Activating RIDE COMMAND section then refer to the Troubleshooting section at the end of this user guide ACTIVATE RIDE COMMAND 1 To start RIDE COMMAND activation tap the Activate tile on the Polaris home screen or open the Garage and tap RIDE COMMAND Activ...

Page 15: ... Polaris App home screen Tapping on one of the icons will display the Vehicle Health screen On the Vehicle Health screen you will be able to see various other vehicle health statistics The icons shown are specific to the type of vehicle that has been connected An example of this would be if you connected an electric vehicle the Vehicle Health screen would display range and charge information Each ...

Page 16: ...your mobile device and e mail with the DTC Diagnostic Trouble Code When you receive a notification on your mobile device tap the notification and you will be brought to the Diagnostic Code page in the Polaris App On this page all active DTCs will be displayed You can tap on the notification to get more information on the code and what action may need to be taken The Diagnostic Code page can be fou...

Page 17: ...go HOW IT WORKS Live Vehicle Location is available via the Polaris App or RIDE COMMAND website when the vehicle is powered on and running Your vehicle stores and reports its last known location where the vehicle was last powered off and will push location information to your device once every 24 hours To locate your vehicle open the map and tap the vehicle icon in the bottom left corner to display...

Page 18: ...Tap Log In to enter Polaris account credentials 4 Once logged into your Polaris account you can easily log in next time by tapping Enable Touch ID to access your account without entering your Polaris login information To update Vehicle Data Services and Remote Location Services tap Privacy You are able to update the Vehicle Data Services and Remote Location Services 16 RIDE COMMAND OWNER CONTROLS ...

Page 19: ...RS LEDs are used to indicate the status of the GPS and Cellular Connection and will be useful during connection troubleshooting Status LED s will be active after the Plug In has been connected and powered up and the vehicle is powered on The LEDs can be found at the front of the Plug In unit There will be periodic Over the Air updates to the Plug In and you will be notified once the update is comp...

Page 20: ...ive Blinking Blue or Green Plug In is trying to connect to a cellular network but has poor connectivity Solid Green or Blue Plug In is connected with cellular and able to transmit data Green indicates a better connection than blue Blinking or Solid Red Plug In is experiencing an inability to connect to the cellular network due to an incompatible network NOTE The middle LED WiFi is not relevant to ...

Page 21: ...tion with limited tree coverage and away from structures especially metal structures GPS and Cellular connec tions are poor GPS LED blinking blue Cellular LED blinking blue or green Confirming Vehicle Location step does not complete after 3 minutes GPS LED is attempting to connect GPS LED off or blinking blue Cellular LED solid blue or green 1 Turn the vehicle to OFF position wait 15 seconds turn ...

Page 22: ...o resume data flow GPS LED any Cellular LED blinking or solid red Move to a location with better cellular coverage to resume data flow GPS LED any Cellular LED solid blue or green 1 Move to a location with better cellular coverage 2 turn the ignition to the OFF position for 6 minutes 3 turn to the ON position for 5 minutes and recheck status If this doesn t work key OFF for 1 minute then disconnec...

Page 23: ...here is no signal very poor signal or no carrier service is present Move the vehicle and mobile device to an open area with limited tree coverage and away from structures especially metal structures Vehicle Location data is not updating but Vehicle Health data is Plug In has been on the vehicle for 5 minutes and vehicle is turned to ON position GPS connection is not available GPS LED Blinking Blue...

Page 24: ...sume data flow GPS LED any Cellular LED blinking or solid red Move to a location with better cellular coverage to resume data flow GPS LED any Cellular LED solid blue or green Move to a location with better cellular coverage Turn the ignition to the OFF position for 6 minutes Then turn to the ON position for 5 minutes and recheck the status If this doesn t work key OFF for 1 minute then disconnect...

Page 25: ...guidance above GPS LED not illuminated Cellular LED not illuminated 1 Turn the vehicle to OFF position wait 15 seconds turn the key to ON position and wait 1 minute Recheck location status and LED indicators Repeat twice 2 While the key is in ON position hold the reset button for 13 seconds Then wait 1 minute Recheck the LED status 3 Unplug the Plug In for 30 minutes Plug back in wait 2 minutes ke...

Page 26: ...ition ON and start the vehicle and see if EPS fault appears If the EPS fault appears refer to the Owner s Manual for EPS Warning Lamp details and contact your dealer if repairs are required If EPS fault does not appear the Plug In installed on the vehicle is not compatible replace with the correct Plug In for the vehicle Refer to ridecommand polaris com ridecommand for vehicle compatibility and ac...

Page 27: ...the mobile and web garage You can either mark DTCs as read one at a time or select the option to mark all DTCs as read Once a DTC is marked as read the DTC can still be accessed but will show up below newer DTCs in the list and not provide an active DTC experience in the app and web New DTCs will always appear as unread within the app and web at the top of their respective lists SUBSCRIPTION QUEST...

Page 28: ...ittent connectivity while on rides The features need cellular connection in order to communicate with the RIDE COMMAND cloud which enables the technology to work consistently Some features may continue to operate for a brief period while there is no connectivity Should connectivity be lost and a feature does not continue to operate the app and the web will always show the last reported information...

Page 29: ...e flashing move the vehicle to an area with better GPS cellular coverage and retry If both are on solid turn the ignition off and wait 1 minute Turn the ignition back on and wait 1 minute before re checking the lights If unresolved turn the ignition off and hold the reset button on the end of the Plug In device for 15 seconds Release and wait 1 minute Turn the ignition back on and wait 1 minute be...

Page 30: ...g my vehicle in the Polaris app 1 Create a free account on the Polaris app or on the RIDE COMMAND website ridecommand polaris com 2 Prep your vehicle by Unloading your vehicle Checking your cellular connection RIDE COMMAND is compatible with most cell phones Moving the vehicle to a location with a strong GPS signal An area with strong cellular connection is typically not under or surrounded by any...

Page 31: ...Requirements 8 Downloading the Polaris App 9 F FAQ 25 I Issue Diagnostics 14 L LED Indicators 17 N Near Field Communication NFC 7 O Owner Controls 16 P Plug In Location 23 R Remote Location Services 16 RIDE COMMAND Troubleshooting 19 S Safety Symbols 4 Signal Words 4 V Vehicle Data Services 16 Vehicle Health 13 Vehicle Locator 15 W Warning Symbols 4 29 ...

Page 32: ......

Page 33: ...For your nearest Polaris dealer call 1 800 POLARIS 765 2747 or visit www polaris com Polaris Industries Inc 2100 Highway 55 Medina MN 55340 Pat No 9941124 Rev 01 Printed in USA ...

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