Instr 9927951
Rev 02 2017-11
Page 10 of 12
TROUBLESHOOTING
If your winch is not functioning properly, below is a short guide that can help you diagnose and correct the
problem.
SYMPTOM
POSSIBLE CAUSES
RECOMMENDED SOLUTION
Dead vehicle
battery
Incorrect, damaged, or
corroded electrical
connections
Verify all winch electrical connections are per instruction
manual and free of damage and/or corrosion.
Winch will not
operate
Contactor not receiving
power
Ensure winch harness jumper cable is properly connected.
Wireless remote not
powered on
Turn wireless remote on.
Incorrect, damaged, or
corroded electrical
connections
Verify all winch electrical connections are per instruction
manual and free of damage and/or corrosion.
Winch makes noise
but rope/cable does
not move
Contactor powered, but
not winch
If clicking sound is heard when winch control button is
depressed, but winch motor is silent, then verify electrical
connections between winch and contactor are free of damage
and/or corrosion.
If winch makes noise but does not move, verify winch is in
gear.
If winch is in gear, but winch still does not move, have a
dealer inspect the winch.
Winch operates too
slowly
Winch is improperly
loaded
Verify rope/cable is not binding on spool or fairlead.
Winch will not
change gears
Rope/cable is under
load
Changing gears while under load is intentionally difficult to
prevent accidental operation, which could lead to personal
injury or winch failure. Ensure rope/cable is under no tension,
and rope/cable is not binding on spool or fairlead. Briefly
operate winch, then attempt to shift again.
FEEDBACK FORM
A feedback form has been created for the installer to provide any comments, questions
or concerns about the installation instructions. The form is viewable on mobile devices
by scanning the QR code or by clicking
if viewing on a PC.
FEEDBACK FORM
