9
UK
Troubleshooting
If your POLAR appliance develops a fault, please check the following table before making a call to the
Helpline or your POLAR dealer.
Fault
Probable Cause
Solution
The appliance is not
working
The unit is not switched on
Check the unit is plugged in correctly and
switched on
Plug and lead are damaged
Call POLAR agent or qualified Technician
Fuse in the plug has blown
Replace the fuse
Power supply
Check power supply
Internal wiring fault
Call POLAR agent or qualified Technician
The appliance is
leaking water
The appliance is not properly
levelled
Adjust the screw feet to level the appliance
(if applicable)
The drain is blocked
Clear the discharge outlet
Movement of water to the drain is
obstructed
Clear the floor of the appliance (if
applicable)
The water container is damaged
if water is leaking from back of
container
Call POLAR agent
The appliance is
unusually loud
The appliance has not been
installed in a level or stable
position
Check installation position and change if
necessary
Loose nut/screw
Check and tighten all nuts and screws
The appliance is not
chilling
Wrong program
Change program – see controller manual
The filter is blocked
Clean filters
Temperature of food is
not being detected
The food probe is broken
Purchase a new food probe from your
Distributor
Food has freezer burns
after removing from
unit
The selected cycle is not suitable
for the food
Change cycle from hard freeze to soft
freeze ( Selecting the operating mode)
The appliance is
beeping and there is a
message appearing on
the control panel
There is a problem with the unit
being indicated by the control
alarm signal
See table below
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