CAUTIONS AND WARNINgS
WARNINg:
•
The Active Ice® System can seriously injure skin if used improperly
•
Follow ALL instructions to ensure product safety for patients and medical professionals
•
If you are pregnant, please consult your healthcare practitioner prior to use
•
If you have sensitive skin, or skin sensitivity, please consult your healthcare practitioner
•
Active Ice® System should be kept out of reach of infants and children
•
Do not use while asleep
•
The Active Ice® System should not be used by an invalid, unconscious person or a person
with low blood circulation without supervision
•
Do not leave system unattended when operating
•
Discontinue use if you experience persistent discomfort or a rash
•
Monitor patients skin condition during therapy (every 30 minutes)
•
The system should not be applied to cancerous lesions, wounds, infected areas or open
sores
•
Never unplug by pulling on the connecting cords
•
Turn off when not in use
•
Patients should use extreme caution when using unit and should monitor skin conditions
underneath pad every 30 minutes. It is recommended to take rest time from treatments.
Always follow your healthcare practitioner’s directions.
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CAUTIONS AND WARNINGS
WARRANTY AND SERVICE
Polar Products, Inc. warrants that the Active Ice® System is fit for use under the normal
use for which it is intended and free of any defects in materials and/or workmanship for
180 days from the date of initial purchase.
Polar's obligation under this warranty is limited to the replacement or repair of any defective
part(s) of this product. If you encounter a problem with your Active Ice® System, please call
our Customer Service at 1-800-763-8423 to obtain a Returned Goods Authorization number
(RGA.) To obtain warranty service on your system, please return the system, dated sales
receipt (or packing list, as proof of purchase) and RGA number to:
Polar Products, Inc. 3380
Cavalier Trail, Stow, OH 44224
.
Please include your phone number, any correspondence, and an explanation of the problem.
Upon receipt, Polar’s Service Department will determine the cause of failure and, if
determined to be an issue covered by the warranty, will repair (or replace, as necessary) your
system and return it to you, postage paid.
Please note: Health regulations prohibit us from accepting returns on cold therapy systems
unless there is a problem with its operation (as covered by the warranty.) If the unit is
within its 180 day warranty period, it will be repaired or replaced with a new unit. Couplings
are a wear item and may need to be replaced. They are available for individual purchase.
