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If you have questions, missing parts or comments, please call PNI Corporationʼs customer service
department at (888) 422-6672 (toll-free within the U.S.) or at (707) 566-2260 between 8:00 a.m. and
5:00 p.m. (PST) Monday through Friday, or e-mail to [email protected].
If you wish replacement or repair of a defective product, please follow these procedures:
1. Obtain a Return Merchandise Authorization (RMA) number by calling us at (888) 422-6672 (toll-free
within the U.S.) or at (707) 566-2260 between 8:00 a.m. and 5:00 p.m. (PST) Monday through Friday.
We can also be reached by:
•Fax: (707) 566-2261
•E-mail: [email protected]
•Please note that RMA numbers are valid for 30 days only.
2. Obtain a proof of purchase, such as a mechanical reproduction of your sales receipt (original receipts
cannot be returned). Proof of purchase must show printed date of purchase, model number, and place
of purchase. If you cannot provide a proof of purchase, or if the warranty period has ended, the
product may be returned to you without being tested and/or there will be a charge for replacement of
your product.
3. Pack the product securely to prevent damage in transit. Please send the entire product, including all
accessories. Alterations to the product or its accessories will void your warranty. Include your proof of
purchase and a description of the problem.
4. Write the issued RMA number on the outside of your package and address it to:
PNI Corporation
Attn: RMA# [insert the RMA # provided]
5464 Skylane Boulevard, Suite A
Santa Rosa, CA 95403-1084
SERVICE AND REPLACEMENT
