For fastest service, contact or return your RX5000 to the place of
purchase. If you wish to return the unit for replacement or repair to
PNI, please follow the following procedures:
1. Obtain a Return Merchandise Authorization (RMA) number
by contacting PNI:
•
By Phone:
1-888-422-6672 (Toll-Free ; U.S. only) or at
707-566-2260
•
By Fax:
707-566-2261
•
By E-mail:
2. Provide a proof-of-purchase, such as a mechanical reproduc-
tion or carbon copy of a sales receipt. If you send your
original receipt, it cannot be returned. Proof-of-purchase must
show printed date of purchase, model number, and place of
purchase.
Once you have acquired a RMA number, pack the unit securely
to prevent damage in transit. If possible, use the original packing
material and box. Be sure to send the entire product.
3. Ship prepaid and insured by way of a traceable carrier such as
United Parcel Service (UPS), Roadway Parcel Service (RPS),
or First Class Mail to avoid loss in transit.
4. With the issued RMA number written on the outside of your
package, send your proof-of-purchase and description of the
problem to:
PNI Corporation
5464 Skylane Boulevard, Suite A
Santa Rosa, CA 95403-1084
Type or print your name and address where the replacement should
be delivered. After receipt of your documents and unit, a replace-
ment unit will be sent to you. Please allow 2-3 weeks from receipt
of your returned product to delivery of your replacement.
SERVICE AND REPLACEMENT
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