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SERVICE AND REPLACEMENT
Customer Service
For customer service questions, please contact
our customer service department by e-mail
at [email protected], or call us
between 8:00 a.m. and 5:00 p.m. (PST),
Monday through Friday.
Warranty Service
For the fastest service, it is best to contact
or return your unit to the place of purchase
within 30 days of the purchase. If you wish
to return the unit for replacement or repair to
PNI Corporation, please follow the following
procedures:
1. Obtain a return merchandise authoriza-
tion (RMA) number by contacting PNI
Corporation.
• By phone: (888) 422-6672 (toll-free
within the U.S.A. only) or at (707)
566-2260
• By fax: (707) 566-2261
• By e-mail: [email protected]
2. Provide a proof of purchase, such as a
mechanical reproduction or carbon copy
of a sales receipt. If you send your
original receipt, it cannot be returned.
Proof of purchase must show printed
date of purchase, model number, and
place of purchase. There will be a charge
