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Upon login, the error “ActiveX control failed to load (OCX)” may be encountered.
The error indicates the browser requires adding certain ActiveX controls for the
viewer to work.
Near the top of the browser page is a message regarding an add-on to run.
The request is highlighted below in blue.
Clicking on the add-on message will bring up options; choose
Install This Add-on
for All Users on This Computer…
to add.
A Security Warning message box will be displayed; click
OK
.
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