Appendix B:
Customer Service and Warranty
If you encounter problems with your scanner, please review the installation
instructions and troubleshooting suggestions contained in this guide.
For further assistance call our customer support phone number listed on the last
page of this guide. One of our representatives will be happy to assist you from Monday
through Friday in office working hours as shown below:
Europe
9:00 a.m. – 5:30 p.m. (CET)
Other Countries or Areas
9:00 a.m. – 6:00 p.m. Taiwan Time
To avoid delays, please have the following information available before calling:
Scanner name and model number
Scanner serial number (Located at the bottom of the scanner)
A detailed description of the problem
Your computer manufacturer and its model number
The speed of your CPU (Pentium 233, etc.)
Your current operating system and BIOS (optional)
Name of software package(s), version or release number and manufacturer
of the software
Other USB devices installed
Service & Support Information (For EU country
only)
Where appropriate, the period of availability of spare parts and the possibilities of
upgrading products information. Please ask local distributors and suppliers for spare
parts information and product upgrade information.
Information requested by relevant Implementing Measure. Please ask local
distributors and suppliers for the related information of Implementing Measure test
report.
Do not dispose anything of products before you ask local distributors and
suppliers to get correct information for decreases of environmental impact with right
methods and procedures.
If you want to disposals the product and/or an accessory, please ask local
distributors and suppliers to get the contact information of nearest disposal
manufactures.
If you have any maintenance inquiry, please ask local distributors and suppliers to
get the contact information of nearest maintenance center in order to extend the
product usage life time.
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