Plustek MobileOffice D28 User Manual Download Page 1

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Installation

Usage & Maintenance

Troubleshooting

Summary of Contents for MobileOffice D28

Page 1: ...Installation Usage Maintenance Troubleshooting ...

Page 2: ...r public documents may be prohibited by law and or subject to criminal prosecution We recommend you to be responsible and respectful of the copyrights laws when you are scanning books magazines journals and other materials The product is designed and produced to achieve sustainable environmental improvement We strive to produce products in compliance with global environmental standards Please cons...

Page 3: ...10 Software Setup Troubleshooting 10 Installing Additional Software 11 CHAPTER II USAGE AND MAINTENANCE 12 DigiDoc 13 Configurations 13 Configure Program Function 14 Configure Print Function 16 Configure PDF or OCR Function 16 Configure BCR Function 18 Scanning 20 Scanning Button 20 Card Scanning 21 Document Scanning 22 Paper Output 22 Functions Features 23 Program Function 23 PDF OCR Function 25 ...

Page 4: ...Tips 33 APPENDIX A TROUBLESHOOTING 34 Scanning Problems 34 Common How to Questions 37 APPENDIX B SPECIFICATIONS 39 APPENDIX C CUSTOMER SERVICE AND WARRANTY 40 Statement of Limited Warranty 40 FCC Radio Frequency Statement 41 CONTACTING PLUSTEK 43 ...

Page 5: ...quality products as your computing needs and interests grow How to Use This Guide This User s Guide provides instructions and illustrations on how to install and operate your scanner This guide assumes the user is familiar with Microsoft Windows XP and 2000 Professional If this is not the case we suggest you learn more about Microsoft Windows by referring to your Microsoft Windows manual before us...

Page 6: ...e uses the following icons to point out information that deserves special attention Warning A procedure that must be followed carefully to prevent injury or accidents Attention Instructions that are important to remember and may prevent mistakes Information Optional tips for your reference Safety Precautions Before using this device please read the following important information to eliminate or r...

Page 7: ...of causing fire 6 Do not attempt to disassemble the scanner There is danger of an electrical shock and opening your scanner will void your warranty System Requirements1 PC with Intel Pentium III 1G processor or compatible 128 MB RAM 256MB RAM for Windows XP Available USB 2 0 port or 1 1 port 2 0 port Recommended CD ROM Drive or DVD ROM Drive 400 MB Free Hard Disk Space 550MB Recommended Operating ...

Page 8: ...Calibration Sheet 5 Soft lint free cloth 6 Memo Sticker 7 Quick Guide 8 Setup Application CD ROM The Scanner s Features 2 Save the box and packing materials in case you need to transport this scanner in the future The product packaging can be recycled 4 ...

Page 9: ...n Press this button to start the duplex scanning and processing an assinged tasks as your configuration in the DigiDoc window 6 Photo sensor Induce the document or card you insert into the scanner and you can feel the document being grabbed by the scanner 7 Paper width slider Adjusts the paper width slider for the paper size you are using 8 Lead Into Bracket Open lead into break when using the sca...

Page 10: ...Microsoft Windows 2000 Professional and XP operating system or Windows Vista Attention Please do not use multiple USB scanners in Windows XP simultaneously For more information please refer to the following URL http www microsoft com Hardware Requirements This scanner connects to your computer through the Universal Serial Bus USB which supports hot Plug and Play To determine whether your computer ...

Page 11: ... Sc ca an nn ne er r t to o Y Yo ou ur r C Co om mp pu ut te er r 1 Plug the square end of the included USB cable to the USB port of the scanner 2 Plug the rectangular end of the USB cable to the USB port on the back of your computer Note If there is another USB device connected to the computer connect the scanner to an available USB port 3 If you plan to connect your scanner to a USB hub3 make su...

Page 12: ...The Best Driver For Your Device Recommended and click on the Next button c The next window will ask you where to search to find the drive Select CD ROM drive and deselect Floppy disk drives if it is checked d Insert the Setup Application CD ROM included with your scanner into your CD ROM drive and then click on the Next button e Click on the Next button in the window that appears f During the proc...

Page 13: ... requires 7 After the software is installed close all open applications and click on the Finish button to restart your computer 8 After the computer is restarted you will be prompted to perform the scanner calibration 9 Insert the special calibration sheet included with the scanner face up into the page feed of the scanner 10 Follow the on screen instructions to complete the scanner calibration 11...

Page 14: ...u of Presto ImageFolio and then choose this scanner as the default scanning source 4 Within Presto ImageFolio click File Acquire Acquire 5 Select Simplex from Scan Source drop down menu 6 Click the Scan button and the scanning starts immediately After this process you should see a scanned image of the document on your screen your scanner is working properly 7 Click Exit to exit the TWAIN window At...

Page 15: ...all where D represents the letter of your CD ROM drive Carefully follow all the installation instructions presented in the Setup Wizard Reboot your computer when prompted and plug the USB cable back into the scanner while your computer is still turned on Installing Additional Software Your scanner is TWAIN compliant and functions with virtually all available TWAIN compatible software If you purcha...

Page 16: ... output the scanned images An image editing program has been bundled for your scanner on the included Setup Application CD ROM It will allow you to alter and correct any scanned images by using a variety of filters tools and effects What about scanning text documents and editing them in a word processor This is the role of Optical Character Recognition OCR software OCR software converts the image ...

Page 17: ... functions Refer to the section of Using the Scanner Button Attention Changes you make in the DigiDoc window are automatically saved immediately after you close the DigiDoc window Afterwards with a single touch of the button you can have the scanner complete your scanning jobs by the settings you configured within the DigiDoc window If you decide to quit DigiDoc program entirely the same settings ...

Page 18: ...select Program from the Categories drop down menu will the Properties option be enabled and then you can add other image editing software Please refer to Add Other Image Editing Software section for more details on adjustments Information Thanks to the settings of these 3 functions have analogies with each other we ll describe their configuration steps together so that your reading would be easier...

Page 19: ... images will be scanned to MAPI based E mail programs directly 6 Click Continuous scan box or not according to your scanning need 7 Check the boxes of Auto Crop or Auto Deskew if desired 8 Click the Default button if you desire to return to the default settings 9 Click the Apply button to apply changes and then click OK button to save the final settings and exit the DigiDoc window Add Other Image ...

Page 20: ...elect the printer from the Printer drop down menu Click the Setting button at the far right end of Printer drop down menu to adjust more print settings 4 Drag the Scaling Slider Bar check the Fit in box or check Center on Page box if appropriate 5 Enter a number in Print Pages box or click to increase decrease the number 6 The steps 6 to 9 please refer to the same steps of the section Configure Pr...

Page 21: ...to save the result Open after saving to review the result or Send by e mail to send out the result as attachment Note Only if you select PDF from the Categories menu and Readiris from the Properties menu will the Send by e mail option be enabled 4 Select Save all pages to one file or Save each page as a separate file according to your scanning needs Enter the file name in File Name Prefix section ...

Page 22: ...u you can just select the desired language from the Primary Language drop down menu 6 The steps 6 to 9 please refer to the same steps of the section Configure Program Function C Co on nf fi ig gu ur re e B BC CR R F Fu un nc ct ti io on n If you don t install the BCR software in your computer you cannot find it in Categories drop down menu 1 Suppose you select the LED4 tab for your last configurat...

Page 23: ...rogram Function 4 Select the proper setting from the Purpose drop down menu as desired Information Please go to BCR software Help for more information on how to use BCR software 5 Select a language form Language option drop down menu as desired 6 The steps 6 to 9 please refer to the same steps of the section Configure Program Function You can select all of the configurations discretionarily and th...

Page 24: ...ee the selected number from the LED indicator correspondingly Attention You must get the LED function ready before you start scan Press the LED function button 0 to 9 continually until the LED indicator shows the number are you wanted If pressed the LED function button LED indicator still shows 0 that indicates the setting is unfinished You should complete the configuration otherwise you cannot pr...

Page 25: ...ng grabbed by the scanner Attention Make sure the embossed card whose embossed face is face up loaded into the scanner 2 Press the LED function button 0 to 9 continually until the LED indicator shows the number are you wanted Information It s optional for you to write down the customized button number settings on the included memo sticker and place this memo anywhere on the scanner When you use th...

Page 26: ...horizontally loaded into the scanner 2 The steps 2 to 5 please refer to the same steps of the Plastic card scanning D Do oc cu um me en nt t S Sc ca an nn ni in ng g Actually document scanning is similar with the card scanning however we ll describe the steps simply for you 1 Make desired adjustments in DigiDoc window insert the document or image toward the center of the scanner until the document...

Page 27: ... exact area of the document or image so the file size is the smallest possible and there are no large blank areas on the page Scan Mode tells the scanner the type of document you are scanning There are three settings to choose from Color scans the document in 24 bit RGB color This mode takes the longest time and uses the most memory but results in the highest quality images Grayscale scans images ...

Page 28: ... gamma value the brighter the color becomes Changing the image s gamma value allows you to change the brightness of the colors IN THE IMAGE ITSELF File Format Choose which file format you want the scanned image to be The following file formats are available from the drop down menu BMP Windows Bitmap Bitmap file also known as a bump file is a Windows and OS 2 bitmapped graphics file format BMP is t...

Page 29: ...are recommended to choose this file format to get better transferred result Note PDF stands for Portable Document Format Acrobat PDF image Text is not searchable in this searchable in this PDF file type The entire page is saved as a picture and OCR Optical character recognition has not been executed Rich Text Format When this file format is chosen the scan result may be output into rtf file after ...

Page 30: ...originals Reduce resolution to Reduce the resolution of the graphics included in the originals to a pointed value but won t reduce that of the texts Language Option In the Language Option section you may turn on the Numeric symbols recognition function to scan tables with no texts or select an appropriate Primary Language for the originals Numeric symbols recognition Tick this function to recogniz...

Page 31: ...hen scanning an A4 sized document and printing it on letter sized paper or vice versa Center on Page This function centers the scanned image on the printed page Print Pages This setting decides the number of copies to be printed B BC CR R F Fu un nc ct ti io on n BCR is an abbreviation of Business card Recognition Software which is a powerful productivity solution that recognizes and manages busin...

Page 32: ...on More is not always best Determine what your final application will be BEFORE you scan In many cases a high resolution image will do nothing more but dramatically increase the file size take up more disk space and slow down the process Internet Applications For e mailing color photos or pasting images on Web sites a resolution of 100 dpi is the best choice This is because the actual viewable res...

Page 33: ...g The scanner is busy scanning Off The scanner is off either because of disconnection with the computer or because the computer being turned off Scanner Connection The first step to take when troubleshooting connection problems with your scanner is to check all physical connections The DigiDoc icon located on the Windows system tray indicates if the scanner software is properly launched and the sc...

Page 34: ...ncheck Enable Warning from the menu that pops up Click the No button in the message box that appears If you prefer to see this reminder message again you may Uncheck the box of Do not show this message again within this message window and then click OK button Click on the DigiDoc icon located on the Windows system tray Check Enable Warning from the menu that pops up Click the Yes button in the mes...

Page 35: ...ent temperature Wash your hands with soap and water after cleaning the scanner C Cl le ea an ni in ng g M Ma at te er ri ia al ls s Have the following cleaning materials ready to clean the scanner soft dry lint free cloth or a cotton swab non abrasive cleaner Isopropyl alcohol 95 DO NOT use water Attention Alternatively you can use glass cleaner or neutral detergent for windows cleaning to clean t...

Page 36: ...f the scanned image and the original vary a lot This allows you to adjust and compensate for variations that can occur in the optical component over time by its nature The following describes how to calibrate the scanner 1 Insert the special calibration sheet face up into the page feed slot of the scanner Attention Please insert the special calibration sheet included with the scanner Alternatively...

Page 37: ...keep your scanner working smoothly take a moment to review the following usage maintenance tips Do not insert any document into the scanner with small objects such as paper clips pins staples or any other fasteners attached Do not insert damp curled or wrinkled documents into the scanner for scanning These documents can cause paper jams and possibly damage the unit Your scanner operates best in te...

Page 38: ...screen that appears find the option for USB and enable it Exit and Save the changes you made Your computer is rebooted automatically Please consult your computer vendor before attempting to do this change Cause 4 The USB controller was improperly installed on your computer Solution 4 To reinstall the USB controller click on the Start button choose Settings and select Control Panel In the window th...

Page 39: ...t came with the scanner Solution Enter the Scanner Setup within the program Select TWAIN and you will see your scanner listed e g Your Scanner Model Name Symptom Unable to save to a floppy diskette Cause 1 The floppy disk might be writing protected Solution 1 Move the write protection tab located in the back of the diskette to the closed position Cause 2 Your disk might not be formatted Solution 2...

Page 40: ...esolution or is physically large Solution1 Scan at a lower resolution DPI Cause 2 The Internet might be congested Solution 2 Try sending the message at a later time Symptom The image that I sent through email looks good in my computer but it looks dark in the recipient computer Solution The Monitor gamma settings should be approximately the same in your and the recipient computer Symptom A Disk is...

Page 41: ...ner Cause 1 The document or photo was not correctly inserted into the scanner Solution 1 Make sure the document or photo is properly inserted into the page feed of the scanner Solution 2 The paper may be too think or too thick Cause 2 The thickness of the paper is out of scanner specifications Symptom The document or photo got jammed while getting fed into the scanner Cause The document or photo w...

Page 42: ...tion of the file before you save it 3 Save in a format supported by your word processor 4 Depending on your word processor select Insert or Import from your menu then select Image or Picture Consult your Word Processor documentation for more information on how to import images Symptom How do I send a scanned image using my email program Solution Save your scanned image in a format that is supporte...

Page 43: ...pm 28 ipm 200 dpi A4 grayscale Scan Area W L Maximum 216 356 mm or 8 5 14 Minimum 54 85 mm or 2 13 3 35 Acceptable Paper Sizes W L Maximum 240 356 mm or 9 45 14 Minimum 54 85 mm or 2 13 3 35 Acceptable Paper Thickness Paper up to 0 8mm Plastic Card up to 1 2mm Power Adapter INPUT AC 100 240V OUTPUT DC 24V 0 75A Interface USB 2 0 Weight 960g 2 11lbs Dimensions W D H 94 303 60 mm 3 7 11 9 2 4 Enviro...

Page 44: ...ed Statement of Limited Warranty This Statement of Limited Warranty applies only to the options you originally purchase for your use and not for resale from an authorized reseller The manufacturer warranty includes all parts and labor and is not valid without the receipt of original purchase To obtain warranty service you may contact the authorized dealer or distributor or visit our website to che...

Page 45: ...any of the following 1 Third party claims against you for losses or damages 2 Loss of or damage to your records or data or 3 Economic consequential damages including lost profits or savings or incidental damages even if we are informed of their possibility Some jurisdictions do not allow the exclusion or limitations of incidental or consequential damages so the above limitation or exclusion may no...

Page 46: ... and shielded power cord which are supplied with this equipment must be employed with this equipment to ensure compliance with the pertinent RF emission limits governing this device Consult the dealer or an experienced radio TV technician for help if the conditions persist Changes or modifications not expressly approved by the manufacturer or authorized service center could void the user s authori...

Page 47: ...2848 Norderstedt Germany Tel 49 0 40 523 03 130 Fax 49 0 40 523 03 500 E mail support plustek de Website www plustek de Worldwide except Europe Plustek Inc 13F 1 No 3 Building F Yuan Qu St 115 Nankang Taipei Taiwan Tel 886 2 2655 7866 Fax 886 2 2655 7833 Website www plustek com 43 ...

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