Appendix D: Customer Service and
Warranty
If you encounter problems with your network camera, please review the installation
instructions and troubleshooting suggestions contained in this guide.
For further assistance call our customer support phone number listed on the last page of this
guide. One of our representatives will be happy to assist you from Monday through Friday in
office working hours as shown below:
Europe
9:00 a.m. – 5:30 p.m. (CET)
Other Countries or Areas
9:00 a.m. – 6:00 p.m. Taiwan Time
To avoid delays, please have the following information available before calling:
•
Network camera name and model number
•
Network camera serial number (Located at the bottom of the network camera)
•
A detailed description of the problem
•
Your computer manufacturer and its model number
•
The speed of your CPU (Pentium 133, etc.)
•
Your current operating system and BIOS (optional)
•
Name of software package(s), version or release number and manufacturer of the
software
•
Other USB devices installed
Statement of Limited Warranty
This Statement of Limited Warranty applies only to the options you originally purchase for
your use, and not for resale, from an authorized reseller.
The manufacturer warranty includes all parts and labor, and is not valid without the receipt of
original purchase. To obtain warranty service, you may contact the authorized dealer or
distributor, or visit our website to check out the available service information, or send a
request via E-mail for further help.
If you transfer this product to another user, warranty service is available to that user for the
remainder of the warranty period. You should give your proof of purchase and this statement
to that user.
We warrant that this machine will be in good working order and will conform to its functional
descriptions in the documentation provided. Upon provision of proof of purchase,
replacement parts assume the remaining warranty of the parts they replace.
Before presenting this product for warranty service, you must remove all programmes, data
and removable storage media. Products returned without guides and software will be
replaced without guides and software.
58
