Pliant CrewCom CRP-44-2400 Operating Manual Download Page 65

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PRODUCT SUPPORT

This chapter consists of the following sections:

Product Support

Returning Equipment for Repair or Maintenance

CHAPTER 7

Product Support - 58

Summary of Contents for CrewCom CRP-44-2400

Page 1: ...Radio Pack OPERATING MANUAL...

Page 2: ...ii...

Page 3: ...r trademark references within this document are property of their respective owners While Pliant makes every attempt to maintain the accuracy of the information contained in this manual this informati...

Page 4: ...in the Box 5 Firmware Release Notes 6 CrewCom Overview 7 Decentralized Network Architecture 7 Flexible RF Platform 7 Intuitive User Experience 7 CrewCom Devices 8 CrewWare 9 CrewCom Configuration File...

Page 5: ...sing the 5 Bay Battery Charger 24 Using the 6 6 Drop In Radio Pack and Battery Charger 25 Install Radio Pack Batteries 26 Pair Radio Packs 27 Pairing Process 27 Name a Device 29 Change RP Name from th...

Page 6: ...file Assignment from the RP 44 Changing Profile Assignments from the CU 45 Changing Profile Assignments from CrewWare 45 Call 46 Wireless ISO 47 Set Up ISO 47 Adjusting Access Rights 48 Levels of Acce...

Page 7: ...Maintenance and Storage 61 Cleaning 61 Temperature and Humidity 61 Storage of your Lithium Polymer Batteries 61 License and Compliance Information 63 License Information 64 Warranty Information 67 Wa...

Page 8: ...SAFETY INFORMATION This chapter consists of the following sections Radio Pack Safety Information 2 Safe Operation and Service 2 Battery Safety 3 CHAPTER 1 Safety Information 1...

Page 9: ...Technologies with the Radio Pack l Unplug the Radio Pack charger during periods of inclement weather and after use l Do not charge the Radio Pack outdoors The charger is designed for indoor use only...

Page 10: ...fire l Pliant Technologies recommends keeping a Class D fire extinguisher available when charging lithium polymer batteries The chemicals inside lithium polymer batteries are highly flammable l Do not...

Page 11: ...es 6 CrewCom Overview 7 Decentralized Network Architecture 7 Flexible RF Platform 7 Intuitive User Experience 7 CrewCom Devices 8 CrewWare 9 CrewCom Configuration File CCF 10 CrewCom Configuration Fil...

Page 12: ...w the product registration instructions on the Warranty Extension Registration Card and visit Pliant s Product Registration Page to extend your product warranty to two years at no charge See Warranty...

Page 13: ...Firmware Release Notes Find the latest CrewCom firmware release notes on the Pliant Technologies website Download the latest firmware release from the Pliant Technologies downloads page Introduction 6...

Page 14: ...reless communication challenge facing production and entertainment professionals worldwide Each CrewCom wireless product is available in the 2 4GHz and 900MHz North America Australia and New Zealand o...

Page 15: ...ogging The RP requires a connected headset and access to a Radio Transceiver on the CrewCom system Devices are available in 2 4GHz and 900MHz bands as well as two and four volume talk button configura...

Page 16: ...Configuration File offline and then load the settings to your system from a portable USB drive or from a connected computer CrewWare provides an intuitive method of accessing all connected CrewCom dev...

Page 17: ...together to create channels of communication between CrewCom users They are defined for each user stored in the CCF and available each time you set up For more information on building a system diagram...

Page 18: ...included as part of a system s CrewCom Configuration File Defaults on the previous page New Conferences can be created using CrewWare See the CrewWare Manual for more information Profiles Each CrewCom...

Page 19: ...ssigned to Volume knobs and corresponding Talk buttons ISO Enables selection of specific Profiles to include in a Conference ISO This function is either Enabled or Disabled ISO must also be enabled fo...

Page 20: ...of the following sections Radio Pack 14 CRP 44 Top 14 Radio Pack Rear 16 CRP 22 Top 18 Radio Pack Display 19 Home Operating Screen 19 Secondary Operating Screen 20 Radio Pack Menu 21 Radio Pack Batte...

Page 21: ...rol clockwise increases the audio level while turning the control counter clockwise decreases the level When pressed the volume knobs also serve as ISO buttons to allow selective talk around ISO means...

Page 22: ...n a variety of functions such as Call Stage Announce and GPO Relays Each function button s operation is set in the Radio Pack s profile which can be customized via CrewWare Every Radio Pack model has...

Page 23: ...ring via belt or lanyard Battery Compartment Door Secures and protects the Radio Pack s Lithium Polymer battery or 3 AA batteries When the Battery Door Release is pressed the battery door will release...

Page 24: ...The On Off button powers the Radio Pack on and off when pressed for 3 seconds 4 Pin Male XLR Headset Connector Headset connector is a 4 PIN male XLR connection A compatible headset must be provided by...

Page 25: ...nobs also serve as ISO buttons to allow selective talk around ISO means that selected users can have an isolated conversation with other ISO enabled users While an ISO conversation occurs the main con...

Page 26: ...ents Figure 7 RP HomeOperating Screen Overview Note The Link Quality Indicator LQ provides a diagnostic measurement of actual packet transmission from Radio Pack to Radio Transceiver and vice versa Th...

Page 27: ...of the Radio Pack Short press the Menu button once to toggle between the Home and Secondary screens After 60 seconds the screen will timeout and revert back to the Home screen Figure 8 RP Secondary O...

Page 28: ...following menu tree displays all of the Radio Pack s menu options and settings Access the RP Menu by pressing and holding the triangular menu button for approximately 3 seconds Figure 9 RadioPackMenu...

Page 29: ...ke into account when using AA batteries The RP s battery level and remaining battery time indicators only reflect battery life for lithium polymer batteries therefore those screen options will not be...

Page 30: ...ing the USB Cable 24 Using the 5 Bay Battery Charger 24 Using the 6 6 Drop In Radio Pack and Battery Charger 25 Install Radio Pack Batteries 26 Pair Radio Packs 27 Pairing Process 27 Name a Device 29...

Page 31: ...in battery charger included with the RP to a standard wall outlet and to the Micro USB connector on the RP The connector is located under the rubberized access cover on the side of the RP The battery...

Page 32: ...mately 4 hours to charge from empty batteries alone require approximately 2 5 hours to charge from empty Figure 11 6 6 Drop In RP and Battery Charger CAUTION The operating temperature for battery char...

Page 33: ...proximately 5 hours 2 4GHz or 4 5 hours 900MHz 4 Place the battery door back on the RP making sure to align and insert its tab at the top first and then secure the door by pressing until it clicks Sec...

Page 34: ...he CU to the device micro end goes into the RP s USB port beneath its rubber port cover The RP will power on by itself 2 Follow the prompts that display on the RP LCD A Your RP must match the system f...

Page 35: ...teps 1 6 until every RP is paired Note RP Pairing does not require a CU connection to CrewWare but if you are using CrewWare RPs can be paired while the program is offline or online When online you sh...

Page 36: ...select Device Settings Press F2 ENT 2 Scroll and select Pack Name Press F2 ENT to view a list of name options 3 Scroll to select either Short Name or Long Name and press F2 ENT to enter edit mode 4 U...

Page 37: ...ing each conference s volume control knob 3 Press the Talk button to talk to others on the selected conference you can listen and talk on multiple conferences at a time 4 Confirm the desired conferenc...

Page 38: ...Figure 15 CRP 44 Top View Setup and Installation 31...

Page 39: ...CD Display Settings 37 User Settings Menu 38 Selecting Headset Mic Type 38 Adjusting Mic Gain 39 Adjusting Noise Gate 40 Adjusting Sidetone 41 Adjusting Volume Limit 42 Adjusting Talk Tones 43 Push a...

Page 40: ...Adjusting Access Rights 48 Levels of Access 48 Software Access Rights 48 System Access Rights 48 Setting Passcode 49 Restore Factory Defaults 50 Roaming Bias 52 Operation 33...

Page 41: ...issue related to interference or the Radio Pack l What should the LQ value be during operation The LQ will not remain at an exact value during system operation Depending on what degree of outside int...

Page 42: ...I in dBm For more information about how RSSI is displayed on the RP see Radio Pack Display on page 19 On the RP LCD the RSSI indicator contains an antenna symbol and signal strength bars when the RP i...

Page 43: ...ust the type of battery alert the Pack will give when reporting low lithium polymer battery life An audible alert sounds a tone in the connected headset when the battery life is low A vibrate alert br...

Page 44: ...s can be found in the Radio Pack s menu under Device Settings then Display Options Figure 19 RP Display Options l LCD Contrast Allows adjustment to the LCD s contrast use the volume knobs to increase...

Page 45: ...see the CrewWare Manual for more information about Radio Pack Management Selecting Headset Mic Type Select from Auto Detect Dynamic or Electret mic type If selecting Auto Detect you must first have a...

Page 46: ...elect User Settings Press F2 ENT 2 Scroll and select Mic Gain Press F2 ENT 3 Scroll and select either Dynamic Gain or Electret Gain The current mic gain setting will be displayed on the right hand sid...

Page 47: ...y so Pliant recommends setting the noise gate as low as possible Adjust your Radio Pack noise gate threshold using these steps 1 Press and hold the RP Menu button for 2 seconds then use the far right...

Page 48: ...ce 1 Press and hold the RP Menu button for 2 seconds then use the far right volume knob to scroll and select User Settings Press F2 ENT 2 Scroll and select Sidetone The current sidetone setting will b...

Page 49: ...e the volume level to your desired limit within a range of 0 to 19 with 0 being OFF This range corresponds to a range from OFF 57 dB to 3 dB 4 Press F2 SAVE Once saved the screen will return to the pr...

Page 50: ...button for 2 seconds then use the far right volume knob to scroll and select User Settings Press F2 ENT 2 Scroll and select Talk Tones The talk tones setting will be displayed on the right hand side...

Page 51: ...stores only the profile currently assigned to it To change a Radio Pack s assigned profile from the RP use the following steps 1 Press and hold the RP Menu button for 2 seconds then use the far right...

Page 52: ...le Assignments from the CU See the Control Unit Manual for more information about this process Changing Profile Assignments from CrewWare See the CrewWare Manual for more information about this proces...

Page 53: ...rnal hardwired intercom devices a signal will be sent to any connected 2 wire devices associated with a conference whose Talk button is currently active on that individual RP as long as outbound call...

Page 54: ...b ISO must be separately enabled on both the Conference and each desired Profile See Set Up ISO below for that process Set Up ISO ISO means that selected users can have an isolated conversation with o...

Page 55: ...designation which does not alter the System Access setting i e does not alter access to the Control Unit and Radio Pack menus for those users CrewCom settings within CrewWare are view only when CrewW...

Page 56: ...y access times out Set System Access Level from Master Control Unit See the Control Unit Manual for more information about this process Set System Access Level from CrewWare See the CrewWare Manual fo...

Page 57: ...the settings that are affected when restoring RP factory defaults or clearing RP memory Note Clearing an RP s memory erases the RP pairing information from the device The pairing is still visible in...

Page 58: ...adio Pack Factory Settings Radio Pack Setting Radio Pack Default Reset by Restore Defaults Reset by Clear Memory Maximum Volume all knobs 20 6 dB X X Talk Tones Off X X User Rights Admin X Operation 5...

Page 59: ...n The High setting uses both Link Quality LQ and Radio Signal Strength Indicator RSSI as metrics in determining roaming behavior When set to High RPs will initiate a scan if LQ is less than or equal t...

Page 60: ...3 Scroll and select from the following High Medium or Low 4 Press F2 SAVE Once saved the screen will return to the previous menu Figure 28 Roaming Bias Indicator on RP Secondary Screen Operation 53...

Page 61: ...PRODUCT SPECIFICATIONS This chapter consists of the following sections Radio Pack Specifications 55 CHAPTER 6 Product Specifications 54...

Page 62: ...0 ft under typical conditions 600 m approx 1950 ft line of sight Note Functional range depends on many variables including RF signal absorption reflection and external interference 150 m approx 500 ft...

Page 63: ...r Supply Micro USB 6W AC wall adapter Charge Time for Lithium Polymer Battery Under 3 hours Optional Power 3 Standard AA batteries Battery Life AA Batteries Approximately 4 5 hours Approximately 5 hou...

Page 64: ...ecifications and certifications 900MHz products only available in North America Australia and New Zealand CRP 44 2400CE and CRP 22 2400CE models meet the same specifications and comply with ETSI stand...

Page 65: ...PRODUCT SUPPORT This chapter consists of the following sections Product Support 59 Returning Equipment for Repair or Maintenance 59 CHAPTER 7 Product Support 58...

Page 66: ...uipment directly to the factory without first obtaining a Return Material Authorization RMA Number Obtaining a Return Material Authorization Number will ensure that your equipment is handled promptly...

Page 67: ...D STORAGE This chapter consists of the following sections System Maintenance and Storage 61 Cleaning 61 Temperature and Humidity 61 Storage of your Lithium Polymer Batteries 61 CHAPTER 8 System Mainte...

Page 68: ...t will not interfere with the radio signals The Radio Packs are designed to work wherever people work While the Radio Pack design is weather resistant Radio Packs should not be submerged in liquids un...

Page 69: ...able lithium polymer batteries are subject to special U S and International regulations particularly regarding transportation The guidelines detailed in Pliant s Lithium Polymer Battery Shipping Guide...

Page 70: ...LICENSE AND COMPLIANCE INFORMATION This chapter consists of the following sections License Information 64 CHAPTER 9 License and Compliance Information 63...

Page 71: ...to comply with the limits for a Class A digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment...

Page 72: ...d s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operati...

Page 73: ...Model Numbers Compliance Model No CRP 22 2400 RP2500 CRP 22 2400CE RP2500 CRP 22 900 RP2500 CRP 22 900AN RP2500 CRP 44 2400 RP2500 CRP 44 2400CE RP2500 CRP 44 900 RP2500 CRP 44 900AN RP2500 License an...

Page 74: ...WARRANTY INFORMATION This chapter consists of the following sections Warranty Information 68 Limited Warranty 68 Parts Limited Warranty 69 CHAPTER 10 Warranty Information 67...

Page 75: ...y does not cover any defect malfunction or failure caused by circumstances beyond the control of Pliant Technologies LLC including but not limited to negligent operation abuse accident failure to foll...

Page 76: ...ized by Pliant Technologies LLC and shipping damage Any damage done to a replacement part during its installation voids the warranty of the replacement part This limited warranty is the sole and exclu...

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