PVT-30D Telephone User’s Guide
Version 2.0
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1/4/2006 9:27:58 AM
Page 1: ...PVT 30D Telephone User s Guide Version 2 0...
Page 2: ...PVT 30D Telephone User s Guide Version 2 0...
Page 3: ...extension is ringing Solid Green Currently connected to the assigned line or extension Flashing Green Calls placed on Exclusive Hold from your phone version 1 01 phones All calls placed on any kind o...
Page 4: ...age default 1 Immediate 2 If no answer 3 Disabled default Select the phone number to be used Enter a number from 1 4 This number will be from the Call Forwarding and Remote Call Notification list Chan...
Page 5: ...business manager and individual user to verify and follow the applicable city county state local and national laws with regard to using any recording or monitoring feature of the Plexus telephone sys...
Page 6: ...res of the PVT 30D Telephone and the Plexus Telephone System Version 2 00 or higher This guide includes three chapters that will provide the information needed to use your Plexus PVT 30D telephone The...
Page 7: ...uch that users have a home phone to which they are logged in automatically when the system powers up This option enables the Plexus system operate like a conventional phone system User Group identifie...
Page 8: ...nd Sending Messages 8 Placing Calls 10 Placing Calls on Hold 13 Transferring Calls 14 Summary 16 2 Telephone Tour Plexus Key Telephone 17 Feature Keys 19 Display 20 Dial Pad 21 Programmable Keys 21 Ca...
Page 9: ...r ID information 36 Caller ID Redial 37 Call Notify 37 Call Park 38 Call Pickup 39 Automatic Call Pickup 39 User Specified Call Pickup 40 Group Specific 40 Call Screen Busy Inquiry 40 Call Waiting 40...
Page 10: ...rvised Transfer 49 Unsupervised Transfer 50 VOICE MAIL FEATURES Using Voice Mail Options 51 Copy and Transfer 52 Activate Date and Time Stamp 53 Fast Forward 53 Change Mailbox Settings Menu 54 Select...
Page 11: ...ipped with the Plexus Voice Mail feature You should read this entire chapter in its order and complete every step to enable you to perform the basic telephone related tasks For detailed information re...
Page 12: ...the operator access digit is 9 While in the U S the trunk access digit is 9 and the operator access digit is 0 The digit used to access features on the PVT 30D Telephone also known as the feature acce...
Page 13: ...or when the phone is ringing Ring To enter programming mode and adjust ring volume 1 Press and hold down the OVERRIDE button for 3 seconds 2 Locate the Ringer Volume prompt by pressing either the VOL...
Page 14: ...ypes 0 through 15 4 Press OVERRIDE to store your changes and exit programming mode Display You can adjust the contrast of the display to compensate for different lighting conditions and viewing angles...
Page 15: ...fault password for your mailbox If your voice mailbox requires a password please check with the office manager From Another Extension To check your messages from another user s PVT 30D telephone 1 Pre...
Page 16: ...box Settings Your voice mailbox can do more than just store and play messages It offers flexibility that allows you to customize the way your voice mailbox operates You can change the options in your...
Page 17: ...ng is used in the company directory on the automated attendant 1 Access your voice mailbox 2 Press 3 to enter the modification menu 3 Press 8 five times to skip to parameter Record Your Name 4 Press 1...
Page 18: ...e After playing each message the voice mail system will prompt you to do any of the following Note These menu options may be used during playback e g pressing 2 in the middle of a message skips to the...
Page 19: ...l or press to select a message characteristic as explained below Characteristic Key Description Private Message 1 Prevents message sent to a mailbox from being copied to another mailbox Certified Mess...
Page 20: ...ng that if you delete nine consecutive messages the first message deleted will no longer be recoverable To restore a message 1 Access voice mailbox 2 From the main mailbox menu press 6 Exiting Voice M...
Page 21: ...ts the system to seize an outside line so that you can place an external call The trunk access digit is a quick and convenient way of doing this but there are other ways You can use any of the followi...
Page 22: ...louder than normal and with a clear authoritative voice For the microphone to best detect your voice face the phone and remain within 3 feet of it Increasing the speakerphone volume makes it easier fo...
Page 23: ...d to place a caller on hold Plexus Telephones provides several ways to place a caller on hold and more importantly several different ways to retrieve the call A call on hold automatically recalls the...
Page 24: ...ogrammable key or CALL 1 3 key Note Having all trunks assigned to programmable keys provides the easiest and most efficient way to retrieve calls However the number of trunks assigned is limited to th...
Page 25: ...key or CALL 1 3 key to retrieve the caller 6 Hang up Performing an unsupervised transfer To perform an unsupervised transfer 1 Ask the caller to please hold while you transfer them 2 Press XFER 3 Ent...
Page 26: ...ernal paging systems Speed Dial Save time by preprogramming important phone numbers Call Record Record your calls to save important information such as phone numbers directions and other specific deta...
Page 27: ...ifferent visual and audible signals While there are many buttons tones and lights each serves a valuable function The Plexus Telephone system allows you to select those functions needed to effectively...
Page 28: ...the dial pad are preprogrammed They can be used as programmable keys but once programmed for another option they no longer provide the original pre set feature LCD Display Features Keys Dial Pad Hands...
Page 29: ...o call you back when a busy number becomes available CALL WAIT Activates and deactivates Call Waiting Connects you to waiting calls when flashing CALLER ID Displays stored Caller ID information Indica...
Page 30: ...elephone features a 2 line x 20 character display in other words two rows that can display up to 20 letters or numbers each The Plexus Telephone display presents system status messages and Caller ID i...
Page 31: ...atures for detailed information on defining and using the programmable keys Call Keys An incoming call is automatically assigned to one of the CALL keys CALL 1 CALL 2 CALL 3 if you do not have a progr...
Page 32: ...when they are active are as follows Light Type Displays when Solid Red Trunk is in use User is on a call or in DND Feature is ON or active e g DND Solid Green You are currently using the trunk You ar...
Page 33: ...programmable key of an available trunk Ringback Tone Ringing after dialing but prior to being connected to another user or outside telephone number Busy Tone When attempting to connect to a busy user...
Page 34: ...tures and Voice Mail Features Configuration describes how to configure the user settable features Telephone Features covers the more commonly used features of the Plexus PVT 30D Telephone Voice Mail F...
Page 35: ...previous option Next Options XFER Proceed to the next option Backspace DND FWD Backspace Clear MSG Clear field Programming Mode Plexus Key Phones can be customized to accommodate users personal prefer...
Page 36: ...he easier way is to use the HEADSET key The alternative involves going to the programming mode To use the easier method simply press the HEADSET key to activate or deactivate the Headset mode When act...
Page 37: ...xteen different ring tones These different ring tones allow you to differentiate between internal calls and external calls and between calls ringing at your phone and calls ringing at other phones Int...
Page 38: ...t Ring Type option appears 3 Press CONF or XFER to choose the desired ring tone The tones will sound as you scroll through them 4 Press OVERRIDE again to end The new ring tone is used the next time yo...
Page 39: ...No light indicates Call Notify is disabled Note Call Notify will only work with mapped keys on a Plexus key phone not a DSS 60 Console To use Call Notify 1 Press and hold down OVERRIDE for 3 seconds...
Page 40: ...option and then enter any required information such as a User ID trunk ID function code feature code or speed dial number 6 Repeat steps 4 and 5 to program additional keys 7 Press OVERRIDE again to e...
Page 41: ...e contrast to improve viewing in different lighting conditions The display appears as follows L C D C o n t r a s t 0 To adjust the display contrast 1 Press and hold down OVERRIDE for 3 seconds 2 Pres...
Page 42: ...he DSS 60 with the appropriate system entity number or code Precut overlay templates and software to customize the labels are available your system administrator 10 Repeat steps the above steps until...
Page 43: ...ey The phone features discussed in this chapter include Code Description Key 00 Call Hold System HOLD 01 Call Park 02 Call Hold Exclusive 03 Call Retrieve Exclusive or System 05 Call Retrieve from Cal...
Page 44: ...to indicate that the system is waiting for the user trunk number to become available In the case of an external telephone number the system continues to try the number at pre set intervals Once the u...
Page 45: ...format shown below 5 1 2 5 5 5 1 2 3 4 D e c 9 X Y Z C O R P 1 2 0 0 p N U M B E R U N A V A I D e c 9 N A M E U N A V A I L A 1 2 0 0 p You can modify the format of Caller ID Please refer to Caller...
Page 46: ...h to redial 3 Press REDIAL The display requests the type of redial required L o c a l R e g l N a t l I n t l 1 2 3 4 4 Choose the type of dialing required by pressing a digit 1 4 on your key telephon...
Page 47: ...ts to indicate Call Notify is enabled The LED is off to indicate Call Notify is disabled 2 Listen for the stutter tone indicating a ringing call on a monitored programmable key for a line or user a ca...
Page 48: ...available number of programmable keys Call Pickup Note With the Universal Answer privilege you can pickup calls outside of your group You can even specify which group Check out Universal Answer with y...
Page 49: ...s feature also allows you to see who is holding on a particular line To view Call Screen information 1 Press the SCREEN button 2 Press any programmable key with a flashing or steady on LED Call Waitin...
Page 50: ...hone system allows you to hold conference calls of up to six parties A conference call can be made up of any combination of internal or external callers The Plexus Telephone can maintain a conference...
Page 51: ...event calls from reaching your phone When a phone is in DND mode internal callers hear DND tone and external callers are routed to your DND backup or coverage as defined by the office manager Note Wit...
Page 52: ...meeting in your office To accommodate your need for privacy you can either activate Do Not Disturb DND in which case you will receive no calls or you can block hands free calls by entering the approp...
Page 53: ...pick up the call Note System Hold can be used as an alternative to an unsupervised transfer In that scenario a user puts a call on system hold and then places an internal call or page to inform the us...
Page 54: ...lable on Version 2 00 phones or newer Internal ALL Users Broadcasts announcements through the speakers of all the available key telephones on the system The PAGE ALL key implements this feature Intern...
Page 55: ...the user group ID You ll hear an alert tone through the key telephone speakers 3 Speak clearly into the handset or speakerphone 4 Hang up or press SPKR to disconnect When placing an Internal User Gro...
Page 56: ...ode the system automatically dials the user that issued the last page on the system To use the Answer Page feature 1 Pick up the handset or press SPKR 2 Enter 27 The system automatically dials the use...
Page 57: ...speed dial number 1 Pick up the handset or press SPKR 2 Enter 55 the two digit speed dial code You must enter 2 digits For example Speed Dial 1 would be entered as 01 Note System speed dial refers to...
Page 58: ...to monitor users you may press a programmable key in step 2 if the desired user is available This is an alternative to dialing the User ID To place a supervised transfer 1 Press XFER 2 Dial the User I...
Page 59: ...ogrammable Line Keys If the caller wants you to page the recipient and the call is on a programmable line key 1 Let the caller know you are going to page the recipient 2 Press HOLD Remember which prog...
Page 60: ...es discussed in this section can be found on the Plexus Quick Start Card provided with this guide Using Voice Mail Options The Plexus Voice Mail menu gives you several options while listening to messa...
Page 61: ...ient listens to the message you receive a new message stating the date and time the message was reviewed Both Private and 3 Retains characteristics of both a Certified and a Private Certified Message...
Page 62: ...l hear the date and time stamp by pressing 6 either while listening to the message or just after listening to the message To set the Date and Time parameters 1 Access your voice mailbox 2 Select 3 to...
Page 63: ...fice manager to see if you have the Select Language feature activated Select Language is an optional parameter that permits multiple language support on your Plexus Telephone If your voice mail is equ...
Page 64: ...voice mailbox 2 Select 3 to enter the mailbox parameters menu 3 Press 8 three times to skip to the proper parameter 4 Press 1 to listen to the current greeting 5 Press 1 to record a new greeting or p...
Page 65: ...conversations To record a call while in an active conversation 1 Press the CALL RECORD key You may hear a click and the key will light red indicating that recording has begun 2 Press CALL RECORD or ha...
Page 66: ...mailbox 1 Press the flashing ANS EMUL key again 2 Press SPKR or hang up when the call is completed Active Mode To connect to a caller who you hear on the speakerphone in your mailbox press the flashi...
Page 67: ...Manufactured Distributed by BBS Access Pte Ltd 10 Tannery Lane BBS Building Singapore 347773 Tel 65 6559 8500 Fax 65 6559 8560 www bbs com sg...
