cable. If you have a soundboard and CD-ROM drive, but lack an audio cable, contact
one of the companies listed on page 65, or Plextor’s Technical Support Department,
for information on where a cable can be purchased.
Device drivers need to be updated
If you can hear a music CD in your CD-ROM drive when it is in Music CD Player
mode (see Chapter 12), but you cannot hear a music CD with another music CD utility
(e.g., Animotion’s MCS CDMaster, Trantor’s MusicBox, CorelCD), your device drivers
may need to be updated. Contact your SCSI interface board or soundboard manufac-
turer and verify that their device drivers fully support your 4PleX drive. If they do
not
,
installing ‘‘universal’’ drivers such as those supplied in CorelSCSI may fix this problem.
Soundboard volume low
If when playing a music CD you do not hear sound even though everything appears
to be functioning normally (busy light on drive flickers, the time counter on your audio
CD utility is advancing), you may have the mixer settings for your soundboard set too
low. Each soundboard has different settings for each input source, including one for
CD Audio. Run your soundboard’s mixer program and verify that the volume is turned
up.
Bad soundboard audio cable
If you have verified that you have made the proper cable connections between your
4PleX drive and soundboard, and you have the correct device drivers installed, but
you still do not hear sound when playing a music CD, the problem may rest with your
audio cable. It may be defective and need to be replaced.
You can check to see if this is the case by doing the following: unplug the audio cable
from the rear of your 4PleX drive. Plug a set of headphones or speakers that you know
are good into the jack on the front of the drive. Try to play a music CD. If you now
can hear music, you can conclude that you do, in fact, have a bad audio cable.
Symptoms
•
Cannot view Photo CD discs
•
Can read only first session of a multisession disc
•
Receive error messages while reading Photo CD images
Your 4PleX drive is capable of reading Kodak Photo CD multisession discs if you use
the appropriate device drivers, and you run a Photo CD viewing program (e.g., Magic
Lantern, Kodak’s Photo CD Access).
CHAPTER 13 ---- Troubleshooting
PX-43CH/PX45-CH OPERATION MANUAL
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