Section 2. Installing Your ConvertX
ConvertX Digital Video Converter Installation and Users Manual
19
6. If Sound, video and game controllers are listed and do not have a
yellow diamond with an exclamation point, but you do not see
Plextor ConvertX icons listed among the devices, contact our
Technical Support group at 1-800-886-3935, or email us at
[email protected] for help troubleshooting.
7. If the ConvertX does not operate even though 1) the sound, audio
and game controllers are listed and do not have a yellow diamond
with an exclamation point, and 2) the Plextor ConvertX devices are
listed, select the Plextor ConvertX devices and then select the
Remove button. Then restart your computer. The computer will
automatically perform another hardware scan and this time it should
install the digital video converter correctly.
Troubleshoot Other Devices
•
In the Device Manager, if any of your entries for Other devices have
a yellow diamond with an exclamation point (!), troubleshoot your
Plextor ConvertX devices for compatibility problems or other
conflicts. It may just be a matter of obtaining the latest USB driver
or Windows 2000 or Windows XP Service Pack from Microsoft’s
Windows Update.
•
To update the driver, right-click on the question mark and select
Properties, then select the Driver tab and click Update driver. Look
for the device driver on the Plextor CD.
Changing to Another Computer
Your ConvertX does not have firmware. It downloads its operating
program from your computer each time you turn the computer on or
reconnect the ConvertX.
If you want to use your ConvertX on another computer, use the
ConvertX installation CD and install the ConvertX driver on that
computer.
Summary of Contents for ConvertX PX-M401U
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