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Plextor 241040U, Installation And User Manual

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Plextor 241040U Installation And User Manual Download Page 47

 

PlexWriter 24/10/40U Installation and Users Manual  

41

 

Appendix B: Technical Support  

Store Plextor’s e-mail, web site, phone, and fax numbers in a convenient location. 
Keep your drive’s serial number and a copy of your sales receipt handy as well. 
 
If you experience a problem while installing or operating your PlexWriter drive, 
please refer first to the relevant sections of this manual regarding setup and 
installation (Chapters 1–3). If you do not uncover the solution there, please refer next 
to the maintenance and troubleshooting chapter that begins on page 23. It contains 
solutions to the most common types of problems fielded by our technical support 
staff. You may also wish to refer to the Frequently Asked Questions (FAQ) section 
of our web site to assist you in troubleshooting the problem on your own. 
 

NOTE: We encourage you to go the Plextor web site (www.plextor.com) before 
attempting to contact Technical Support. The answers to the most common questions 
callers ask can be found quickly in the support area. Select PlexHelper for online 
troubleshooting or FAQs for common questions. 

 
If you have not been successful in your quest, our Technical Support Department 
will help you solve problems that relate specifically to your PlexWriter drive. In 
many cases, a problem that appears to be caused by your PlexWriter actually 
originates in another part of your computer. In such instances, our technical support 
staff will try to help you identify the part at fault and will refer you to the 
manufacturer of that part for further assistance. 
 

How to Contact Us 

There are several ways for you to contact Plextor’s Technical Support Department: 
 

• 

Visit our web site (www.plextor.com) for answers to Frequently Asked 
Questions. 

• 

Send us e-mail at [email protected], or send a fax to the attention of the 
Technical Support Department at 303-708-0709. Include your telephone number 
and the hours during which you can be reached. Be as detailed as possible in 
describing your problem. Please include system configuration, hardware and 
software, as well as versions of drivers used. 

• 

Call 800-886-3935 and select the technical support option. 

Summary of Contents for 241040U

Page 1: ...Record Your Serial Number For future reference record the serial number and the TLA code found on your drive s label in the space provided below TLA Firmware Revision Number Model PX W2410TU External...

Page 2: ...r Plextor Corp reserves the right to revise this manual and to make changes in its content without obligation to notify any person or organization of such revision or change This manual is copyrighted...

Page 3: ...TION Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure The laser beam emitted from the optical pickup is invisibl...

Page 4: ...This page intentionally left blank...

Page 5: ...ting Your PlexWriter 9 Determine Your Computer s Operating System 9 Connect the PlexWriter Drive 10 Record the Serial Number and TLA Code 10 Install in Windows XP Windows 2000 or Windows ME 10 If You...

Page 6: ...roubleshooting Writing CD R and CD RW Discs 27 Troubleshooting Playing Audio Discs 32 Troubleshooting for Macintosh Users 33 6 Frequently Asked Questions about Writing 35 Appendix A PlexWriter Specifi...

Page 7: ...elpful band of tech support engineers people who know their stuff What might seem like an uncooperative drive to you could very well be a 30 second fix to them But we will never know unless you contac...

Page 8: ...e to a CD in image mode that is to write an image of a CD to your hard disk you need 1 GB of free space Separate CD ROM drive If you want to copy another CD directly to the PlexWriter Operating system...

Page 9: ...from and what they included inside the box Save Your Box Be sure to save the box after you have installed your PlexWriter drive The box and its packaging material were designed and drop tested to ensu...

Page 10: ...ve operation Green Power is on and a disc in the drive also green when BURN Proof is operating Yellow Reading a disc Orange Writing data to disc Changes blinking interval to indicate different writing...

Page 11: ...alog stereo signal Connect a sound board or audio amplifier here if desired Connectors are standard RCA type Power switch Slide this switch to turn power on or off 0 is off 1 is on Power connector Con...

Page 12: ...pies from CD to CD However not all CDs can be duplicated CDs created with packet writing software cannot be replicated with duplication software The packet writing technology used to create those disc...

Page 13: ...ert dirty warped poorly balanced or cracked discs into the drive Do not clean discs using a circular motion Instead use a radial motion start at the center of the disc and proceed to the outer edge CA...

Page 14: ...Section 1 Getting Started 8 PlexWriter 24 10 40U Installation and Users Manual This page intentionally left blank...

Page 15: ...r 3 Turn the PlexWriter s power switch ON 4 Connect the USB cable from your PlexWriter 24 10 40U drive to the computer That s all there is to it We ll go over the procedure in more detail in the next...

Page 16: ...e front cover of this manual Install in Windows XP Windows 2000 or Windows ME If you have a computer with Windows XP Windows 2000 or Windows ME use the following procedure to install your PlexWriter U...

Page 17: ...e to the computer The procedure above loads the necessary drivers into the computer After you follow this procedure your PlexWriter drive should be recognized automatically by the Windows 98SE operati...

Page 18: ...on the Hardware tab then click on the Device Manager button Click the sign next to the CD ROM heading and look at the PLEXTOR CD R PX W2410TA entry underneath 4 If you do not see this drive listed as...

Page 19: ...r hard disk or files capturing audio duplicating CDs and more If you purchased a retail version of the PlexWriter you ll find these applications in the SimpliCD and Roxio software Other applications a...

Page 20: ...CD RW disc Roxio includes packet writing software SimpliCD does not Mastering software In conjunction with your PlexWriter drive mastering software lets you create discs in specific formats such as au...

Page 21: ...can read from and write to a drive letter to copy files to a CD You can also recover files from damaged CDs and even repair CDs EasyCD Creator Lets you make your own CDs including music CDs that can...

Page 22: ...Section 3 Installing and Using Software 16 PlexWriter 24 10 40U Installation and Users Manual This page intentionally left blank...

Page 23: ...discs CD R Recordable CD You can record on these discs but only once You can also read them CD RW High speed ReWritable CD These discs support recording and re recording up to 1 000 times You can also...

Page 24: ...the mechanism and your CDs Handling CD Media Take care when handling blank CD R and CD RW media Dust scratches and fingerprints on either side of the disc can cause write errors during recording When...

Page 25: ...ming dirty or damaged Playing Audio CDs In order to listen to an audio CD you can listen through the sound board in your computer or connect headphones to the jack on the PlexWriter Even if you re jus...

Page 26: ...ol volume with the volume control on the Windows Taskbar You can also mute the sound on your sound board and listen to music through headphones or self powered speakers NOTE The volume control on the...

Page 27: ...a CD R or CD RW disc the disc needs a constant steady flow of data to make a successful write If this flow is interrupted you wind up with a disc that is unusable You ve just created a coaster for yo...

Page 28: ...n your PlexWriter 24 10 40U means you can safely use your computer for other things while you re writing to a CD R or CD RW disc It reduces the dreaded coaster effect and lets you multitask freely and...

Page 29: ...en My Computer 2 Right click on the icon for the PlexWriter drive and select Properties 3 Select the Details tab and view the drive s serial number Upgrading Firmware Plextor creates firmware revision...

Page 30: ...lem You can also use these charts to help find problems that develop in existing installations Start here if you re a PC user If you have a Macintosh start with page 33 and come back here if you don t...

Page 31: ...Solutions Defective CD ROM CD R or CD RW disc A fingerprint contaminants or scratches on the disc s surface may prevent the drive from reading or writing data Clean the disc as detailed on page 19 Tr...

Page 32: ...ly used to write to it Then close the session disc Excessive noise Excessive vibration Slow read performance CD is poorly balanced Poorly manufactured discs or discs with poorly distributed ink on lab...

Page 33: ...RN Proof and problems occur when writing reduce the load on CPU resources Some ways to do this are Log off from the network Don t use the mouse Disable the screensaver or power save mode Exit all othe...

Page 34: ...by Plextor Supported media lists can be found on the Plextor web site at www plextor com Disc inserted upside down Reinsert the disc with the label right side up Defective CD R RW media CD R RW media...

Page 35: ...provided with the PlexWriter To use other types of authoring software contact the supplier and ensure the software supports the PlexWriter PX W2410TU drive Supported software lists can also be found o...

Page 36: ...50 MB 74 min type including lead in lead out and TOC data Use a different CD R RW media if capacity is insufficient on current media Using disc written on non Plextor CD R or CD RW drive Use CD R or C...

Page 37: ...n t use the mouse Disable the screensaver or power save mode Exit all other applications Defective CD R media CD R media may be dirty scratched or damaged Re write using a different piece of CD R medi...

Page 38: ...ust be attached in order for the drive to operate When playing an audio CD you do not hear sound even though everything appears to be functioning normally Sound board volume too low Mixer settings for...

Page 39: ...CD ROM CD R or CD RW device you will need additional software and device drivers that are not part of the Macintosh operating system You will need to purchase additional software Supported software li...

Page 40: ...Section 5 Maintenance and Troubleshooting 34 PlexWriter 24 10 40U Installation and Users Manual This page intentionally left blank...

Page 41: ...com NOTE The current recommended media lists are matched to the current firmware revision of the drive So it s best to keep your Plextor drive s firmware up to date When can I use CD RW media CD RW m...

Page 42: ...You do not have BURN Proof enabled in your software or your software does not support this feature Another application interrupts the writing process The write speed is set higher than the source dri...

Page 43: ...n Mitsubishi Chemical Maxell TDK Fuji Photo Film With PoweRec some poor quality discs are recorded at 16X Note For the latest updated list of certified 24X and 20X media see Plextor s web site at http...

Page 44: ...CD Speed Mode 1 Mode 2 CD DA 17 40X Stamp R Stamp R Stamp R 14 32X Stamp R RW Stamp R RW Stamp R RW 10 4 24X Stamp R RW Stamp R RW Stamp R RW 8X CLV Stamp R RW Stamp R RW Stamp R RW 4X CLV Stamp R RW...

Page 45: ...ter Use only the AC Adapter shipped with the PlexWriter USB Interface Connector USB type B connector Analog Audio Output Stereo analog output RCA connector Output 1 0V 0 2V at 10 kohms Power Switch Tu...

Page 46: ...torage Humidity 20 to 95 non condensing Dimensions and Weight Dimensions W H D excluding front bezel 163 mm W x 57mm H x 247mm D Weight 2 100g max Reliability MTBF 60 000 Power On Hours Tray Loading 1...

Page 47: ...allers ask can be found quickly in the support area Select PlexHelper for online troubleshooting or FAQs for common questions If you have not been successful in your quest our Technical Support Depart...

Page 48: ...on P66PCI Powerstation ALR Evolution V Apple Macintosh Performa 575 etc The type of USB interface USB 1 1 USB 2 0 you use Brand name and model number of any other peripherals you have installed or con...

Page 49: ...ce drivers www fwb com HyCD Inc 408 988 8282 408 988 8585 Windows UNIX CD R software www cdr com Goes to HyCD web site Oak Tech nology 408 737 0888 408 737 3838 SimpliCD www oaktech com Orange Micro 7...

Page 50: ...ww hp com Intel http intel com ASUSTeK Computer http www asus com tw GIGA BYTE http www giga byte com ABIT http www abit usa com Aopen http www aopen com EPOX http www epox com SOYO Computers http www...

Page 51: ...ial damages such as but not limited to damage or loss of property or equipment loss of profits or revenues cost of replacement goods or expense or inconvenience caused by service interruptions Under n...

Page 52: ...Appendix D Warranty 46 PlexWriter 24 10 40U Installation and Users Manual This page intentionally left blank...

Page 53: ...ional driver needed 13 changing software and 14 reading from 21 writing to 21 CD RW media 17 35 37 cleaning disc 19 closing tray 18 compact disc rewritable high speed logo 17 components contacts for 4...

Page 54: ...tor LED 4 39 initialization time 38 L label disc 18 LED indicator 4 39 M Macintosh additional software needed 14 drive installation 12 minimum configuration 2 playing CD on 20 troubleshooting 33 maint...

Page 55: ...technical support 41 temperature specification 40 TLA code 10 42 tray closing 18 front door 4 loading and unloading 18 loading specification 40 troubleshooting audio problems 32 cannot add informatio...

Page 56: ...ontrol 4 19 20 39 W wake mode 38 warranty 45 weight 40 Windows displaying drive s serial number 23 Windows 2000 2 drive installation 10 Windows 98SE 2 drive installation 11 manual driver installation...

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