background image

The type of VGA, Super VGA, or other graphics card you use.

Brand name and model number of any other peripherals you have installed/
connected to your computer (e.g., scanner, fax board, network board).

Returns

You must receive an RMA (

R

eturned 

M

aterials 

A

uthorization) number from our Technical

Support Department before any Plextor CD-ROM drive can be returned for repair or
replacement. Any drive sent to Plextor without an RMA number will not be accepted.
Drives must be sent postage prepaid. We recommend that you insure your shipment,
as Plextor cannot be held responsible for any damage that may occur during shipment.

Helpful Contacts (Phone/FAX/BBS/Web)

COMPANY

PHONE

FAX            BBS

 Product

Web address 

Adaptec

408-945-8600

408-262-2533 

408-945-7727

 SCSI interface boards

www.adaptec.com

AMC

206-882-0587

206-861-8391     ----

 Audio cables

[email protected]

Basin Comp.

800-238-4453

818-598-0110 

818-597-0275

 SCSI interface boards 

Diamond

408-736-2000

408-325-7000

408-524-9301

 Soundboards

www.diamond.com

DPT

407-830-5522

407-260-5366 

407-830-1070

 SCSI interface boards

www.dpt.com

DTC

408-942-4000

408-942-4052 

408-942-4010

 SCSI interface boards

www.datatechnology.com

Future Domain

714-455-8100

714-253-0429 

714-253-0432

 SCSI interface boards

www.adaptec.com

FWB

415-325-4392

415-833-4653     ----

 Mac device drivers

www.fwb.com

Pacific Inter Connects

408-654-0234

408-982-9329     ----

 Audio cables

www.piccable.com

Plextor

 408-980-1838

408-986-1010 / 408-986-1569

 Recommend SCSI soundboards, audio cables, and all other technical support needs

[email protected]

Trantor

(see Adaptec listing)

 SCSI interface boards and Mac device drivers

CHAPTER 13 ---- Contacting Plextor’s Technical Support Department

12/20PLEX OPERATION MANUAL  

61

Summary of Contents for 12-20D

Page 1: ...ems that relate specifi cally to your 12 20PleX drive In many cases a problem that appears to be caused by your CD ROM drive actually originates in another part of your computer In such instances our...

Page 2: ...t 408 986 1010 Include your telephone number and the hours during which you can be reached Be as detailed as possible in describing your problem It typically is usefulifyoualsosendaprintoutofyourAUTOE...

Page 3: ...ards www adaptec com AMC 206 882 0587 206 861 8391 Audio cables cust svc amcdirect com Basin Comp 800 238 4453 818 598 0110 818 597 0275 SCSI interface boards Diamond 408 736 2000 408 325 7000 408 524...

Page 4: ...ack 4000 rpm Outer Track 4000 rpm Performance Data Transfer Rate Sync Async 1 8 3 0 MB sec 1 8 3 0 MB sec Burst 10 MB sec Burst 10 MB sec Burst 5 0 MB sec Burst 5 0 MB sec Random Access 95 ms 95 ms Da...

Page 5: ...ck Eject DIP Switch Parity Term Test Block Eject Rotary Switch SCSI ID Environmental Conditions Operating Temperature 0 to 45 degrees Celsius 0 to 45 degrees Celsius Humidity 20 to 80 20 to 80 Noncond...

Page 6: ...g system help you figure out what your current system configuration is and then walk you through the installation If you are lucky this process will be close to Plug and Play Either way don t worry Yo...

Page 7: ...d Windows 95 We also include a floppy disk that gives you some great utilities and makes this whole Plug and Play thing work more on that coming up To the best of our knowledge Plextor s 4PleX Plus wa...

Page 8: ...ss SCSI controller to provide Plug and Play BIOS Go to the section titled Non Plug and Play Installation page 70 You did not buy a Plextor kit and have an older SCSI board that is not SCAM capable Go...

Page 9: ...Plug and Play environment Turn on your computer and your system should automatically detect and configure your SCSI controller When you start Windows 95 it will then recognize that it does not have t...

Page 10: ...he Plextor Manager disk to get the necessary driver support for your SCSI controller If you used the Windows 95 disk or CD the configuration process may have copied the wrong i e non SCAM capable driv...

Page 11: ...sk or CD to get support for the controller it may not have existed or it may have loaded a non SCAM capable version of the file If the file did not exist you will have to contact the SCSI controller m...

Page 12: ...ort your new controller Turn on your computer and start up Windows 95 and your system should automatically detect and configure your SCSI controller If you have just installed it Windows 95 will then...

Page 13: ...this problem insert the Plextor Manager disk and use Windows Explorer or the following DOS command to copy the correct file to the applicable Windows 95 subdirectory copy A MPD C windows system iosubs...

Page 14: ...controller You will then need to copy that file to a Windows 95 subdirectory using Windows Explorer or the following DOS command copy A filename ext C windows system iosubsys The SCSI controller docu...

Page 15: ...our computer and start up Windows 95 and your system should automatically detect and configure your SCSI controller If you have just installed a new controller Windows 95 will recognize that it does n...

Page 16: ...ND you also have no Plug and Play BIOS on your motherboard You will need to disable Plug and Play on your controller Turn off your computer Review the controller s documen tation check the Quick Start...

Page 17: ...ger will load as part of our CD ROM device driver installation process If you purchased our kit or successfully loaded the ASPI Manager you are ready to go Insert the Plextor Manager disk into yourflo...

Page 18: ...point Windows 95 to the root directory and it will automatically select and install the proper file If your Plextor provided SCSI controller is supported by Windows 95 it will automatically install no...

Page 19: ...etabcalled DeviceManager atthetopofthewindow Inthenewwindow of devices double click on SCSI Controllers This displays all the SCSI controllers currently installed in your system In the box called DRIV...

Page 20: ...he first company to ship a six speed CD ROM drive In early 1996 they shipped the first professional quality eight speed CD ROM drive SKC also is a leading manufacturer of compact disc players used for...

Page 21: ...NOTES 12 20PLEX OPERATION MANUAL 79...

Page 22: ...NOTES 80 12 20PLEX OPERATION MANUAL...

Page 23: ...less such repair modification or alteration is expressly authorized in writing by PLEXTOR c if the drive is subject to abuse neglect lightning strike electrical fault improper packaging or accident d...

Page 24: ...extor com Phone 408 980 1838 FAX 408 986 1010 BBS 408 986 1569 Toll Free 800 886 3935 PLEXTOR Japan Ueno YHK Building 7th Floor 7 6 Ueno 7 chome Taito ku Tokyo 110 Phone 81 3 3847 8281 FAX 81 3 3847 8...

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