Platypus Fire Pty Ltd makers of the
The Sensible Bushfire
Protection System
Refer to section 2 of this guide for information about bracket spacing and sprinkler pressure, flow and spacing.
All diagrams are to be used as guides only.
9
4.4
When making a claim under this warranty the Purchaser must provide Platypus with the
following details in writing:
a.
Any and all details necessary for Platypus to assess the claim, including but not
limited to;
i.
The date the defect or fault was identified;
ii.
Proof of purchase such as a receipt or invoice;
iii.
The nature of the fault or defect.
4.5
The Purchaser must cooperate with Platypus to make the Sprinkler available for evaluation
by Platypus.
4.6
If the Purchaser is required to return the product to Platypus for repair, replacement or
evaluation, Platypus will provide delivery details and a Return of Goods Authorization
number to the purchaser.
5.
REPAIR OR REPLACEMENT
5.1
Sprinklers may either be repaired or replaced at Platypus’ discretion.
5.2
If a Sprinkler is to be replaced it may be replaced by products of similar design to the
Sprinkler.
5.3
Platypus may engage a third party to replace or repair the Sprinkler at its sole discretion.
5.4
Replacement of the Sprinkler does not extend the Term of the Warranty.
5.5
If the Sprinkler was not installed by Platypus or its authorized agent, any travel costs or
onsite labour costs incurred by Platypus to attend the property at which the Sprinkler is
installed to repair or replace the Sprinkler will not be covered by the Warranty.
5.6
Platypus may seek reimbursement from the Purchaser of any costs incurred in the transport
and evaluation of the Sprinkler if the Sprinkler is found to be in working order.
6.
EXCLUSIONS
6.1 Subject to the terms of this warranty and to the extent permitted by law the Warranty does
not apply in the following circumstances:
a.
the Sprinkler has not been installed, operated, maintained or used in accordance
with Platypus’ instructions or specifications;