button.
PLANET IPWizard II program
cannot find the device.
z
Re-power the device if cannot find the unit within 1 minutes.
z
Do not connect device over a router. PLANET IPWizard II
program cannot detect device over a router.
z
If IP address is not assigned to the PC which running PLANET
IPWizard II program, then PLANET IPWizard II program cannot
find device. Make sure that IP address is assigned to the PC
properly.
z
Antivirus software on the PC might interfere with the setup
program. Disable the firewall of the antivirus software during
setting up this device.
z
Check the firewall setting of your PC or Notebook.
Internet Explorer does not seem to
work well with the device
Make sure that your Internet Explorer is version 6.0 or later. If you
are experiencing problems, try upgrading to the latest version of
Microsoft’s Internet Explorer from the Microsoft webpage.
PLANET IPWizard II program fails
to save the network parameters.
Network may have trouble. Confirm the parameters and connections
of the device.
UPnP NAT Traversal
Can not work with NAT router
Maybe NAT router does not support UpnP function. Please check
user’s manual of router and turn on UpnP function.
Access this device
Cannot access the login page and
other web pages of the Video
Server from Internet Explorer
z
Maybe the IP Address of the Network Camera is already being
used by another device or computer. To confirm this possible
problem, disconnect the Network Camera from the network first,
and then run the PING utility to check it out.
z
Maybe due to the network cable. Try correcting your network
cable and configuration. Test the network interface by connecting
a local computer to the Video Server via a crossover cable.
z
Make sure the Internet connection and setting is ok.
z
Make sure enter the IP address of Internet Explorer is correct. If
the Video Server has a dynamic address, it may have changed
since you last checked it.
z
Network congestion may prevent the web page appearing
quickly. Wait for a while.
The IP address and Subnet Mask of the PC and Video Server must
be in the same class of the private IP address on the LAN.
z
Make sure the http port used by the Video Server, default=80, is
forward to the Video Server’s private IP address.
z
The port number assigned in your Video Server might not be
available via Internet. Check your ISP for available port.
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