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1080p IR Bullet PoE IP Camera

ICA-3250

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Appendix C: DDNS Application

Configuring PLANET DDNS steps:

Step 1: Visit DDNS provider’s web site and register an account if you do not have one yet. For

example, register an account at

http://planetddns.com

Step 2: Enable DDNS option through accessing web page of the camera.

Step 3: Input all DDNS settings.

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Summary of Contents for ICA-3250

Page 1: ...1080p IR Bullet PoE IP Camera ICA 3250 1 1080p IR Bullet PoE IP Camera ICA 3250 ...

Page 2: ...entioned in this manual are trademarks and or registered trademarks of their respective holders FCC Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses ...

Page 3: ...those who install and use it However special attention must be paid to the dangers of electric shock and static electricity when working with electrical equipment All guidelines of this and of the computer manufacture must therefore be allowed at all times to ensure the safe use of the equipment CE Mark Warning This is a Class B product In a domestic environment this product may cause radio interf...

Page 4: ...ction 19 2 3 3 Network Function 19 2 3 4 Remote Update Function 21 2 4 ActiveX Setup to Use the IP Camera 23 2 4 1 Internet Explorer 6 for Windows XP 23 2 4 2 Internet Explorer 7 for Windows XP 24 2 4 3 Internet Explorer 7 for Vista 24 2 4 4 Internet Explorer 11 for Windows 8 10 25 Chapter 3 Web based Management 31 3 1 Introduction 31 3 2 Connecting to Internet Camera 31 3 3 Live View 33 3 4 Media...

Page 5: ...3 8 2 Reboot System 49 3 8 3 Factory Default 49 3 8 4 Backup 50 3 8 5 Version Info 50 3 8 6 Log Management 51 3 8 7 Local Setting 51 3 9 Alarm Events 52 Appendix A Ping IP Address 53 Appendix B Bandwidth and Video Size Estimation 54 Appendix C DDNS Application 55 Appendix D Configuring Port Forwarding Manually 56 Appendix E Power Line Frequency 59 Appendix F Troubleshooting Frequently Asked Questi...

Page 6: ...IP Camera delivers excellent picture quality in H 265 1080p Full HD resolutions at 30 frames per second fps Incorporating the Sony super low lux CMOS image sensor and 20 to 25 meter IR illuminators which are specially designed for surveillance applications the ICA 3250 provides sharp images under all lighting conditions Moreover it has an IP66 rated housing that can withstand any harsh temperature...

Page 7: ... system Day Night Surveillance To adapt to constantly changing lighting conditions during the day and night the ICA 3250 comes with a Sony low lux sensor 0 01 lux and powerful IR illuminators which enable the camera to provide color video when there is sufficient light and black and white video in dark conditions The ICA 3250 is able to maintain clear images 24 hours a day Exceptional Image Qualit...

Page 8: ...ging lighting conditions Water Resistance and Dust proof Protection The IP66 rated housing protects the camera body against rain and dust and ensures operation under extreme weather conditions which makes it an ideal solution for outdoor applications such as buildings roads parking areas garages railway stations and airports ...

Page 9: ...he camera for two way audio function Flexible Installation and Power Functionality The ICA 3250 incorporates IEEE 802 3af at Power over Ethernet standard and is able to be powered via the network cable from a PoE power sourcing equipment such as PoE Switch or PoE injector It thus eliminates the need for extra power cables and reduces installation costs while increases the deployment flexibility Th...

Page 10: ...tion of 1080p at 30fps DNR to improve picture quality at low lux WDR enhancement function strengthens visibility under extremely bright or dark environments Two way audio support with enhanced audio quality Network and Configuration Compliant with IEEE 802 3af at PoE interface for flexible deployment RTSP FTP and PLANET DDNS protocols selectable Easy Installation and Management ONVIF compliant for...

Page 11: ...00kbps Shutter Time 1 25 1 10000 sec Image Setting 2D noise reduction WDR Brightness saturation contrast Mirror Rotate Privacy mask 4 regions Text time and date overlay Streaming Simultaneous multi profile streaming Streaming over HTTP or RTSP Controllable frame rate and bandwidth Constant and variable bit rate Audio Audio Streaming Two way audio Audio Compression G 711 A law and µ law Audio Input...

Page 12: ...802 3af at Class 3 Power Consumption 8W IR on Weight 440g Dimensions Φ x L 63 5 x 136 mm Emission CE FCC Housing IP66 rated with cable management bracket Connectors 10 100Mbps Ethernet waterproof RJ45 connector DC power jack RCA audio in white and RCA audio out red Environments Cold Boot Temperature 10 50 degrees C Operating Temperature 15 55 degrees C Operating Humidity 20 80 non condensing ...

Page 13: ...o quality IR LED Emits infrared light to provide light source in dark places Light Sensor Detects the illumination level or the place where this IP camera is installed and switches IR LEDs on when it s required When IR LEDs are switched on this IP camera will switch to black and white video mode to enhance video quality Do not cover light sensor or else this IP camera will work in black and white ...

Page 14: ...o 10BASE T Ethernet or 100BASE TX or Fast Ethernet cabling this Ethernet port built auto negotiation protocol can detect or negotiate the transmission speed of the network automatically Please use Cat5e cable to connect the Network Camera to a 100Mbps Fast Ethernet network switch or hub ONLY use one power source either from DC or from 802 3af Power over Ethernet RCA Audio Input Connect an external...

Page 15: ...he camera adopts the IEEE 802 3af standard the camera s Ethernet cable is able to be connected to this PoE switch to obtain power The camera can be powered on by a PoE switch or DC adapter However the DC adapter is unnecessary when the camera is connected to the PoE switch Otherwise the product may be damaged when the camera is connected to the PoE switch and power adapter simultaneously 4 Adjusti...

Page 16: ...n search the cameras in the network that can help you to configure some basic settings before you start advanced management and monitoring 2 3 1 Installing PLANET IP Finder II 1 Go to PLANET website and download the search tool http planet com tw en product images 48611 UT IP 20Finder 20II_v1 0 zip 2 Unzip and install the PLANET IP Finder II the Welcome to the Install Shield Wizard for PLANET IP F...

Page 17: ... IP Camera ICA 3250 17 3 Please click Next to install with original settings or you may click the Browse button to modify the install folder and then press Next to continue 4 Please click Install to start the installation ...

Page 18: ...1080p IR Bullet PoE IP Camera ICA 3250 18 5 Please click Finish to complete the installation and launch program immediately 6 The search tool will run as shown in the picture below ...

Page 19: ...e twice on a selected IP camera listed on Device list of PLANET IP Finder II A login window of IE browser will be opened 2 3 3 Network Function If user wants to set a specific IP address of device please refer to the following steps to set Step 1 Select an IP cam from the device list Step 2 Set IP address Step 3 Click Generation Step 4 Click Modify when you see the message and please click Yes to ...

Page 20: ...set device as DHCP client please refer to the following steps to set Step 1 Select an IP cam from the device list Step 2 Check the Enable DHCP box Step 3 Click Generation Step 4 Click Modify when you see the message and please click Yes to change the IP address ...

Page 21: ...uring the update process It will damage the device Import Config File User may upgrade from the previous saved setting Please select a device and click Select File to select the correct setting file and then click Import to start to upgrade setting Restore Factory Delete all the settings in the device Please select a device and click Restore Factory to restore all settings to factory default setti...

Page 22: ...1080p IR Bullet PoE IP Camera ICA 3250 22 click Synchro Time to change time Reboot Device Re start the device Please select a device and click Reboot Device to reboot device ...

Page 23: ...orer security settings must allow for the web page to work correctly To use the IP camera user must set up his IE browser as follows 2 4 1 Internet Explorer 6 for Windows XP From your IE browser Tools Internet Options Security Custom Level please set up your Settings as follows Set the first 3 items Download the signed ActiveX controls Download the unsigned ActiveX controls Initialize and script t...

Page 24: ...ity Custom Level please set up your Settings as follows Set the first 3 items Allow previously unused ActiveX control to run Allows Scriptlets Automatic prompting for ActiveX controls By now you have finished your entire PC configuration for the camera 2 4 3 Internet Explorer 7 for Vista From your IE browser Tools Internet Options Security Internet Custom Level please set up your Settings as follo...

Page 25: ...om your IE browser Tools Internet Options Security Trusted Sites Sites please add the camera s IP address as follows Add the device s IP then click the Close button By now you have finished your entire PC configuration for the camera 2 4 4 Internet Explorer 11 for Windows 8 10 From your IE browser Tool Internet Options Security Trusted Sites Sites ...

Page 26: ...1080p IR Bullet PoE IP Camera ICA 3250 26 Please add the camera s IP address as follows Add the device s IP then click the Close button ...

Page 27: ...1080p IR Bullet PoE IP Camera ICA 3250 27 From your IE browser Tool Internet Options Security Trusted Sites Custom Level please set up your Settings as follows ...

Page 28: ...1080p IR Bullet PoE IP Camera ICA 3250 28 Disable Allow ActiveX Filtering Prompt Allow Scriptlets Enable Automatic prompting for ActiveX controls ...

Page 29: ...1080p IR Bullet PoE IP Camera ICA 3250 29 Prompt Download unsigned ActiveX controls ...

Page 30: ...1080p IR Bullet PoE IP Camera ICA 3250 30 By now you have finished your entire PC configuration for the camera ...

Page 31: ...segment with Internet camera 3 2 Connecting to Internet Camera A Use the following procedure to establish a connection from your PC to the camera B Once connected you can add the camera to your browser s Favorites or Bookmarks Start the web browser on the computer and type the IP address of the camera The default IP http 192 168 0 20 Please click the Download video control to download the player i...

Page 32: ...fer the chapter 2 4 ActiveX Setup to Use the IP Camera to configure your IE browser setting The login window of Internet camera will appear Default login username and password are both admin After logging on you should see the following messages at the top of Internet Explorer Click on the message and click Run Add on ...

Page 33: ...rom the Internet camera on the web page now For advanced functions please refer to instructions given in the following chapters If you log in the camera as an ordinary user setting function will be not available If you log in the camera as the administrator you can perform all the settings provided within the device 3 3 Live View Start up screen will be as follows whether you are an ordinary user ...

Page 34: ...on to display the image in full screen mode uses every available space to display the image captured by this camera Click Digital Zoom to activate this function shown below User can drag or scale the box over the video to adjust zoom ratio and position Click Snapshot to activate this function Press the Snapshot button to take a picture The image file is saved as JPEG format into your local PC Clic...

Page 35: ...e Control Defines the rate control method of this profile There are two options Constant Bit Rate CBR and Variable Bit Rate VBR For CBR the video bit rate is between low and high bandwidth based on different resolutions User can set the desired bit rate to match the limitation of bandwidth For VBR user should choose the quality level to set the video quality rather than bit rate The quality level ...

Page 36: ...check it to set audio function as disable Audio Format User can set audio format as G 711 A law and µ law Audio Sampling Rate User can set audio sampling rate as 8000 16000 Audio Input Volume User can set audio input volume from 1 to 100 Audio Output Volume User can set audio output volume from 1 to 100 3 4 3 Camera Setting ...

Page 37: ...modes selectable Auto Day Night In the Auto mode the camera will change the image quality automatically based on the light condition Power Frequency Frequency of power line 50 or 60Hz Mirror Turn the Mirror On or OFF Rotate Turn the Rotate On or OFF Enable WDR WDR Enhancement function strengthens visibility under extremely bright or dark environments Default Restore to factory image settings 3 4 4...

Page 38: ...Select one region on the image click Set to save this setup Click Query to check the selected masking region Click Delete All to delete all Masking regions Or select one region and click Delete Selected 3 5 Networking Use this menu to configure the network to connect the device and the clients 3 5 1 TCP IP Setting This section provides the menu of connecting the device through Ethernet cable ...

Page 39: ...figuration In IP networking traffic takes the form of packets IP subnets advance network security and performance to some level by organizing hosts into logical groups Subnet masks contain four bytes and usually appear in the same dotted decimal data For example a very common subnet mask in its binary demonstration 11111111 11111111 11111111 00000000 will usually be shown in the corresponding more...

Page 40: ...t when setting up IP assignment TCP Port Choose the TCP port HTTP Port Set up web page connecting port and video transmitting port Default 80 RTSP Port Choose the RTSP port The RTSP protocol allows a connecting client to start a video stream Enter the RTSP port number to use The default value is 554 ONVIF Port Choose the ONVIF port ONVIF is a global and open industry forum with the goal to facilit...

Page 41: ...ectly connect to the xDSL however it should be set up in a LAN environment to program the PPPoE information first and then connect to the xDSL modem Power it on again to enable the device to dial on to the ISP for connecting to the WAN through the xDSL modem The procedures are Connect to a LAN by DHCP or fixed IP Access the device by entering Setting Network PPPoE as shown below PPPoE Dial up To e...

Page 42: ...change periodically Just how often it changes depending on your ISP A dynamic IP address complicates remote access since you may not know what your current WAN IP address is when you want to access your network over the Internet The solution to the dynamic IP address problem comes in the form of a dynamic DNS service The Internet uses DNS servers to look up domain names and translates them into IP...

Page 43: ...to send the alarm message to an FTP server it will need to configure parameters here and also add at least one event schedule to enable event triggering as SMTP FTP enable To enable or disable the FTP service here User Name Type the user name for the FTP server Password Type the password for the FTP server Server Type the server name or the IP address of the FTP server 3 5 5 E mail Setting User ma...

Page 44: ...he sender s E mail address This address is used for replying e mails User Name Type the user name for the SMTP server if authentication is enabled Password Type the password for the SMTP server if authentication is enabled E mail To Type the receiver s e mail address 3 6 Cloud Setting Refer to this menu to connect the camera to cloud server so user is able to access the camera via mobile app The A...

Page 45: ...er the status will show OnLine When the camera is disconnected from cloud server the status will show OffLine User can use mobile app to watch video only when the status is OnLine If the status is OffLine please check the following Please set the camera s TCP IP setting to make it connect to internet Is there a firewall or DMZ server in your network If yes please set it as disable Does the camera ...

Page 46: ...to enable time synchronization with PC time Manual Setting Click this option to set time and date manually Adjust Manual Setting Click this option to set time and date manually Synchronize with NTP Click this option if you want to synchronize the device s date and time with those of time server called NTP server Network Time Protocol Time Zone Set the time difference from Greenwich Mean Time in th...

Page 47: ...ty it will be Alarm Duration S For example if you select 10 sec here once the motion is detected and action is triggered it cannot be triggered again within 10 seconds Motion Detection Area Click Motion detection area to select the motion area Select one region on the image click Set to save this setup Click Query to check the selected masking region Click Delete All to delete all Masking regions ...

Page 48: ...of viewer user Modify Modify this password of user Delete Remove the user account 3 8 SysInfo Management Refer to this menu to perform the principal settings of the Camera Weekly After completing the schedule setup the camera data will be triggered according to the schedule setup Alarm Capture Send JPG file to FTP server triggered by motion Sending Email Send message to e mail server triggered by ...

Page 49: ...upted If the power and or network connection are is broken during the download procedure it might possibly cause serious damage to the device Please be aware that you should not turn off the power during updating the firmware and waiting for the finish message Furthermore do not try to upgrade new firmware if necessary 3 8 2 Reboot System The device is restarted without changing any of the setting...

Page 50: ...up file The settings will be restored to the previous configuration Backup To have a backup of all of the parameters click this button If necessary it will then be possible to return to the previous settings if settings are changed and there is unexpected behavior 3 8 5 Version Info This information shows the software version in the device ...

Page 51: ...ou to select the save path and file name prefix and select OK to continue If you like to retrieve the saved image select the file to display the saved image by using any one of the graph editing tools Record Path Select Browse to enable you to select the save path and file name prefix and select OK to continue After recording is stopped list the files This file is named as Manualyyyymmddhhmmss avi...

Page 52: ...1080p IR Bullet PoE IP Camera ICA 3250 52 3 9 Alarm Events This information shows the alarm message in the device ...

Page 53: ...talled or not or if the IP address conflicts with any other device over the network If you want to make sure the IP address of the camera utilize the ping command as follows Start a DOS Window Type ping x x x x where x x x x is the IP address of the camera The replies as illustrated below will provide an explanation to the problem If you want to detect any other device conflicting with the IP addr...

Page 54: ... Resolution Average range of data sizes for JPEG mode Average bit rate for MPEG4 mode Average bit rate for H 264 mode 320 x 240 8 20K bytes per frame 256kbps 768kbps 30fps 192kbps 512kbps 30fps 640 x 480 20 50K bytes per frame 512kbps 3072kbps 30fps 384kbps 1536kbps 30fps 1920 x 1080 200 500K bytes per frame 1536kbps 10000kbps 30fps 2048 x 1536 300 750K bytes per frame 2048kbps 12000kbps 30fps Aud...

Page 55: ...Configuring PLANET DDNS steps Step 1 Visit DDNS provider s web site and register an account if you do not have one yet For example register an account at http planetddns com Step 2 Enable DDNS option through accessing web page of the camera Step 3 Input all DDNS settings ...

Page 56: ...ed IP address for example 192 168 0 100 2 Access the router with your web browser The following steps generally apply to any router that you have on your network PLANET Wireless Router is used as an example to clarify the configuration process Configure the initial settings of the router by following the steps outlined in the router s Quick Installation Guide If you have cable or DSL service you w...

Page 57: ...he router for remote access to your camera Follow these steps to configure your router s Virtual Server settings Click Enabled Enter a unique name for each entry Select Both under Protocol Type TCP and UDP Enter your camera s local IP address e g 192 168 0 100 in the Private IP field If you are using the default camera port settings enter 80 into the Public and Private Port section and click Add A...

Page 58: ...orts in the Virtual Server section of your router Please make sure to check the box on this line to enable settings Then the device can be accessed from WAN by the router s WAN IP address By now you have finished your entire PC configuration for this device ...

Page 59: ... 220V 60 Hz 127V found in states of Bahia Paraná including Curitiba Rio de Janeiro Paulo and Minas Gerais though 220V may be found in some hotels Other areas are 220V only with the exception of Fortaleza 240V sion Canada 120V 60 Hz China 220V 50 Hz Finland 230V 50 Hz France 230V 50 Hz Germany 230V 50 Hz Hong Kong 220V 50 Hz India 230V 50 Hz Italy 230V 50 Hz Japan 100V 50 60 Hz Eastern Japan 50 Hz ...

Page 60: ...ENCY COMMENTS Taiwan 110V 60 Hz Thailand 220V 50 Hz United Kingdom 230V 50 Hz Outlets typically controlled by adjacent switch Though nominal voltage has been officially changed to 230V 240V is within tolerances and commonly found United States of America 120V 60 Hz ...

Page 61: ... type frame rate and bandwidth Obviously the performance of the each connected client will slow down when many users are logged on The device can be used outdoors or not The device is weatherproof and could be installed outdoor Installing this device The network cabling is required for the device The device uses Category 5 UTP cable allowing 10 100BASE TX networking The device will be installed an...

Page 62: ...irus software during setting up this device Check the firewall setting of your PC or Notebook Internet Explorer does not seem to work well with the device Make sure that your Internet Explorer is version 11 If you are experiencing problems try adding the camera s IP address to the IE11 s compatible list PLANET IP Finder II program fails to save the network parameters Network may have trouble Confi...

Page 63: ...Gateway address is correct The router needs Port Forwarding feature Refer to your router s manual for details Packet filtering of the router may prohibit access from an external network Refer to your router s manual for details Access the Internet camera from the Internet with the global IP address of the router and port number of Internet camera Some routers reject the global IP address to access...

Page 64: ...of the router settings that allow the device to be accessed outside your local LAN Check the bandwidth of Internet connection If the Internet bandwidth is lower than target bit rate the video streaming will not work correctly The unreadable characters are displayed Use the operating system of the selected language Set the Encoding or the Character Set of the selected language on the Internet Explo...

Page 65: ...bin snapshot channel 0 Video quality of the device The focus on the camera is bad The lens is dirty or dust is attached Fingerprints dust stain etc on the lens can degrade the image quality The color of the image is poor or strange The configuration on the device image display is incorrect You need to adjust the image related parameters such as brightness contrast hue and sharpness properly Image ...

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