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TD3200 User Manual

11

Appendix

Troubleshooting  

A properly-functioning TD3200 will show a “splash screen” when power is fi rst 
applied. If a suitable video source is attached, the screen will then display 
whatever video image is being sent to the TD3200 shortly after the splash 
screen appears. Note that when power is applied you should also see light 
from the LEDs located around the perimeter of the AMLCD screen. When 
power is being supplied to the TD3200 power supply, the indicator light on 
the power brick will glow green.

Possible Problem

 – After setup, the switch on the Connection Interface 

Plate 

(see page 7)

 has been turned on and no image appears. In addition, the 

LEDs in the box are not functioning. This probably means no power is being 
applied to the display box.

 Items to check: 

•  Verify the power brick is plugged into a power source. 

Note:

 if the power 

brick is receiving power, a green LED on the brick will be lit.  

•  Make sure the power cord is securely attached to the power brick.  
•  Check to see the output plug from the power brick is properly inserted in 

the plug located in the Connection Interface Plate.  

Possible Problem

 – The splash screen appears after power is turned on, but 

a “no sync” message appears on the screen and afterward the monitor shows 
no image. This usually means no recognizable video signal is being received 
by the display box.

 Items to check:

  

•  Make sure the video cable is properly plugged in at the video source 

(computer or media player).

•  Verify the other end of the same video cable checked previously is 

securely plugged into either the HDMI or DisplayPort receptacle in the 
Connection Interface Plate 

(see page 7).

  

•  If an adapter is being used as part of the video cable, check to confi rm 

the two plugs are properly seated.  

•  If you are using a DVI plug from the video source, check to make sure 

there are no bent pins in the plug.  

•  Verify that the output of your computer or player is one of the formats 

listed on page 13 of this document.  

If these troubleshooting instructions do not resolve the problem, please call 
1.866.PLANAR1 and select option 1 to determine the next steps. 

Summary of Contents for TD3200

Page 1: ...Planar TD3200 Transparent Display USER MANUAL www planar com...

Page 2: ...TD3200 User Manual 2...

Page 3: ...ay Box Feature Descriptions 5 Placing Your Monitor 6 Attaching Electrical and Video Connections 7 Using Magnetic Vinyl 8 Setup 9 Presentation of Your Material in the TD3200 Display Box Cleaning Your T...

Page 4: ...cloth moistened with commercial mild window glass cleaner or 50 50 mixture of water and isopropyl alcohol Use a soft cloth moistened with mild detergent to clean the enclosure housing Remove lint and...

Page 5: ...TD3200 User Manual 5 Introduction Getting to Know Your Planar Transparent Display Monitor Display Box Feature Descriptions Front View Back View Bottom View...

Page 6: ...d mounting hardware In mounting the display on a stand using the 200 mm square VESA pattern use the four adjacent holes in the center of the unit We don t recommend using the outer 200 mm square patte...

Page 7: ...the internal illumination for the display box Your computer or media player can either employ an HDMI or DisplayPort output to interface with the TD3200 No special additional hardware is needed NOTIC...

Page 8: ...de from steel to allow the user to employ these surfaces for additional messaging or decoration through use of magnetic vinyl See examples below This material can quickly change the appearance of the...

Page 9: ...but enhancements to the content are possible to optimize the attention grabbing effect you and your customers will see in using the Planar transparent display box In preparing video content for the TD...

Page 10: ...rk on small sections of the glass at a time rather than starting to clean the whole surface at once The exterior of the TD3200 can be cleaned with a standard water based cleaning solution and a cloth...

Page 11: ...ecurely attached to the power brick Check to see the output plug from the power brick is properly inserted in the plug located in the Connection Interface Plate Possible Problem The splash screen appe...

Page 12: ...17 5 445 mm x 15 0 381 mm Interior Dimensions WxHxD 27 25 692 mm x 15 25 387 mm x 13 5 343 mm Access Door Dimensions 24 2 615 mm x 8 8 223 mm Display Weight 55 1 lbs 25 0 kg Video Inputs Digital HDMI...

Page 13: ...TD3200 User Manual 13 Compatibility Modes Mode Resolution V Frequency Hz VGA 640 x 480 60 WVGA 800 x 480 60 SVGA 800 x 600 60 XGA 1024 x 768 60 WXGA 1280 x 720 60 WXGA 1280 x 768 60 HD 1366 x 768 60...

Page 14: ...e reasonable protection against harmful interference with the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installe...

Page 15: ...oduct registration operations manuals line drawings touch screen drivers warranty information and access to Planar s Technical Library for online troubleshooting To speak with Planar Customer Support...

Page 16: ...Other brands and names are the property of their respective owners Technical information in this document is subject to change without notice This document contains proprietary information that is pr...

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