17
TECHNICAL SUPPORT (FAQ)
Problem & Question
Possible Solution
Power LED is not on
*Check if the Power Switch is in the
ON position
*Power Cord should be connected
No Plug & Play
*Check if the PC system is Plug &
Play compatible
*Check if the Video Card is Plug &
Play compatible
*Check if the D-15 plug pin of Video
Cable is bent.
Picture is fuzzy
*Adjust the Contrast and Brightness
Controls.
Picture bounces or a wave
pattern is present in the
picture
*Move electrical devices that may
cause electrical interference.
The power LED is ON
(Amber) but there’s no video
or no picture.
*Computer Power Switch should be
in the ON position.
*Computer Video Card should be
snugly seated in its slot.
*Make sure monitor’s video cable is
properly connected to the computer.
*Inspect monitor’s video cable and
make sure none of the pins are
bent.
*Make sure computer is operational
by hitting the CAPS LOCK key on
the keyboard while observing the
CAPS LOCK LED. The LED should
either turn ON or OFF after hitting
the CAPS LOCK key.
Missing one of the primary
colors (RED, GREEN, or
BLUE)
*Inspect the monitor’s video cable
and make sure that none of the pins
are bent.
Screen image is not centered
or sized properly.
*Adjust pixel frequency (CLOCK)
and FOCUS or press hot-key
(AUTO).
Picture has color defects
(white does not look white)
*Adjust RGB color or select color
temperature.
Horizontal or vertical
disturbances on the screen
*Use win 95/98 shut-down mode
Adjust CLOCK and FOCUS or
perform hot- key (AUTO-key).
