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1.

 

Opening the box and unpacking.

3. Downloading the scale utility.

2. Signing into SendPro

®

.

Scale

Printer

USB

Power Cord

Network Cable

(not used for 

USB installation)

sendpro.pitneybowes.com

Here’s a diagram and explanation of the items you should 

find in your box. 

If you have any problems during this installation, refer to 

‘Troubleshooting’.

Sign into SendPro® using the link in the welcome email.

Now you are signed into SendPro® Click on the Help icon.

Select Download SendPro® Scale Utility for Windows.

Select Run or Open (this depends on your internet browser).

Follow the prompts on screen to install.

Click Finish.

Summary of Contents for SendPro Network SendKit

Page 1: ...n which you have full admin rights to allow downloading and installing software 2 available USB ports on your PC If you have not received the email from Pitney Bowes do not go any further with this installation Please visit pitneybowes com for contact details for your market Continue reading below SendPro Network SendKit Read Now BEFORE you unpack your equipment Microsoft Windows Installation Inst...

Page 2: ... and explanation of the items you should find in your box If you have any problems during this installation refer to Troubleshooting Sign into SendPro using the link in the welcome email Now you are signed into SendPro Click on the Help icon Select Download SendPro Scale Utility for Windows Select Run or Open this depends on your internet browser Follow the prompts on screen to install Click Finis...

Page 3: ...l Place your scale on a firm and flat surface near to your computer Connect your scale to your computer using the USB cable supplied Then press the Zero button Hold Mode Zero Wait for approximately 45 seconds until the green light remains constant and the printer is ready Press the button and check that the label feeds out correctly Note If the label does not feed correctly please refer to label a...

Page 4: ...Connecting the printer and driver download 9 Manually download the printer driver 1 Ensure you are signed into SendPro and click on the Help icon 2 Select the Datamax Printer Driver 3 Select to download the correct printer driver for your operating system 4 Select Run or Open dependant on your browser 5 Accept the licence agreement and follow the on screen prompts to install 6 Select Datamax O Nei...

Page 5: ...is information press the Help icon from your App and select See More Help Topics But for your convenience we ve included links to most commonly needed support to get you started Click Here Click Here Click Here Click Here Click Here Carrier Services and Packaging For information about size and weight restrictions visit the carrier s website USPS UPS FedEx Note Available carriers dependent on Sendp...

Page 6: ...m Scale Issues If the scale icon is grayed out and cannot be selected or if the scale icon can be selected but does not update to reflect the weight from the scale this indicates that The scale being used is not compatible with SendPro The scale app has not been installed There is nothing on the scale There is a USB hub between the scale and the computer Ensure that the compatible scale is install...

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