WARRANTY SERVICE & RETURN POLICY
Dansons Inc. stands behind our authorized dealers. We strong-
ly suggest that if you do need to order any parts, or options, or
require service, that you first deal with your local dealer. Many
dealers do stock parts and options.
If for any reason, you do not have a local dealer, Dansons Inc.
is proud to offer the best technical and sales support in the
industry.
For parts, options, rubs and spices, or general accessories,
please contact Dansons Inc. directly.
PARTS, SERVICE & ACCESSORIES
Contact your nearest Pit Boss Grills dealer for service, repair or
replacement of your “in-warranty” parts.
Be prepared to supply the following information:
• Copy of the bill of sale.
• Purchaser’s name, date of purchase, and model number of
the Kamado Grill purchased.
• An accurate description of the problem.
This limited warranty gives you specific legal rights and you may
have other rights, which vary based on locale.
CUSTOMER SERVICE & SUPPORT
Our Pit Boss Grills Customer Service department is available
Monday to Friday 8 am – 5pm MST.
Do not return product to store.
Contact Pit Boss Grills Customer Service.
TOLL FREE
1-877-303-3134
TOLL FREE FAX
1-877-303-3135
www.pitboss-grills.com
7 | LIMITED LIFETIME WARRANTY / CUSTOMER SERVICE
CUSTOMER SERVICE
EXEMPTIONS OF LIMITED LIFETIME WARRANTY
This warranty is based on normal and domestic use and service
of the product. Damages or breakage caused by accidents,
natural disasters, unauthorized attachments or modifications,
or damage during transport are also not covered.
Warranty does not cover damage from wear and tear, such as
scratches, dents, dings, chips or minor cosmetic cracks. These
aesthetic changes of the grill do not affect its performance.
This limited lifetime warranty gives you specific legal rights and
you may have other rights, which vary based on locale.
Neither the manufacturer nor the suppliers to the purchaser
accept responsibility, legal or otherwise, for the incidental or
consequential damage to the property or persons resulting
from the use of this product. This warranty will not apply if
your appliance has not been installed, operated, cleaned and
maintained in strict accordance with the manual’s instructions.
Burning poor or low-quality charcoal may void the warranty.
All warranties by manufacturer are set forth herein and no claim
shall be made against manufacturer on any oral warranty or
representation. Whether a claim is made against the manufac-
turer based on the breach of this warranty or any other type of
warranty expressed or implied by law, manufacturer shall in no
event be liable for any special, indirect, consequential or oth
-
er damages of any nature whatsoever in excess of the original
purchase price of this product.
Some locales do not allow the exclusion or limitation of
incidental or consequential damages, or limitations of implied
warranties, so the limitations or exclusions set forth in this
warranty may not apply to you.
Dansons does not authorize any person or representative to
assume for Dansons any obligation or liability in connection
with the sale of the Kamado Grill. This means that no warran
-
ties, either expressed or implied, are extended to persons who
purchase the product from any one other than Dansons or an
authorized Dansons Dealer.
As long as it is within the warranty period, Dansons will not
charge for repair or replacement for parts returned, freight
prepaid, if the part(s) are found by Dansons to be defective
upon examination.
Dansons shall not be liable for transportation charges, labour
costs, or export duties. Except as provided in this paragraph,
repair or replacement of parts, in the manner and for the period
of time stipulated hereunder, shall constitute the fulfillment of
all direct and derivate liabilities and obligations from Dansons
to you.
