17
TROUBLESHOOTING
Proper cleaning and maintenance will prevent common operational problems. When your Pit Boss® smoker is operating poorly, or
used less frequently, the following troubleshooting tips may be helpful. For FAQ, please visit
www.pitboss-grills.com
. You may
also contact your local Pit Boss® authorized dealer or contact Customer Service for assistance.
WARNING: Always disconnect the electrical cord prior to opening the smoker for any inspection, cleaning,
maintenance or service work. Ensure the digital electric smoker is completely cooled to avoid injury.
PROBLEM
CAUSE
SOLUTION
No Power Lights On
The Control Board
Power Button
Press the Power Button. Try another attempt and hold for two seconds to verify connection.
Not Connected To Power
Source
Ensure smoker is plugged into a working power source. Reset breaker. Ensure GFCI is the correct power
supply (see
Electric Wire Diagram
for access to electric components). Ensure all wire connections are
firmly connected and dry.
Faulty Control Board
Control Board needs to be replaced. Contact Customer Service for a replacement part.
Power Light
Not On
Unit Not Turned On
Press the Power Button. Try another attempt and hold for two seconds to verify connection.
Faulty Control Board
Control Board needs to be replaced. Contact Customer Service for a replacement part.
No Display On
Control Board, Power
Light Is On
Faulty Control Board
Control Board needs to be replaced. Contact Customer Service for a replacement part.
Element (Heating)
Light Not On
TEMP / TIME Not Set
Set the TEMP and TIME on the Control Board to turn on the heating element light.
Faulty Control Board
Control Board needs to be replaced. Contact Customer Service for a replacement part.
TEMP / TIME Will Not
Adjust
Faulty Control Board
Control Board needs to be replaced. Contact Customer Service for a replacement part.
Temperature In Main
Cabinet Is Inaccurate
Grill Probe Is Dirty
Follow
Care and Maintenance
instructions.
Grill Probe Not Making
Connection.
Access the electrical components on the base of the unit (see
Electric Wire Diagram
) and check for
any damage to the Grill Probe wires. Ensure Grill Probe spade connectors are firmly connected, and
connected correctly, to the Control Board.
Faulty Control Board
Control Board needs to be replaced. Contact Customer Service for a replacement part.
Unit Takes Too Long
/ Excessive Time
To Achieve Desired
Temperature
Cold Climate
Outdoor temperature is below 65°C / 18°F, so the unit may take extended heating time.
Extension Cord Used
Using an extension cord may reduce the power supply to the unit. Plug the appliance directly into
power source or ensure maximum length extension cord is 7.6 meters / 25 feet, minimum gauge 12/3.
Cabinet Is Too Packed
There is too much food in the cabinet. Place food on the cooking grids, leaving room between each
item to allow smoke and moisture to circulate evenly.
Door Not Closed
Ensure door is closed, seal is not damaged, and the door latch is secure.
Water Pan Not Properly
Located
Check the water pan to ensure it is sitting properly on the support brackets. See
Assembly
Instructions
for further instruction.
Faulty Control Board
Control Board needs to be replaced. Contact Customer Service for a replacement part.
Door Not Closing
Properly
Poor Door Alignment
Adjust door hinges to ensure that door is mounted correctly. See
Assembly Instructions.
Damaged Door Seal
Door needs to be replaced. Contact Customer Service for a replacement parts.
Grease Leaking From
Cabinet Door
Door Not Closing
Properly
Ensure door is closed, seal is not damaged, and the door latch is secure.
Unit Not Level
Move unit to a level cooking surface. Ensure that there is no damage to the support legs.
Grease Tray Is Full
Empty grease tray and re-install. Follow
Care and Maintenance
instructions.
