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20 Warranty Against Defect
WHAT’S COVERED?
1.1 H.E. Group Pty Ltd (“us” “we” or “our”)
warrants this good for a full replacement or
refund for a period of twelve months from
the date of purchase.
1.2 This warranty covers materials and
workmanship defects only.
5.2 Our goods come with guarantees that cannot be
excluded under Australian Consumer Law. You
are entitled to a replacement or refund for a
major failure and compensation for any other
reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired
or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a
major failure.
5.3 Notwithstanding 5.1, except as provided for in
this warranty, all express and implied warranties
and conditions under statute or general law as
to the merchantability, description, quality,
suitability or fitness of the goods for any
purpose, or as to design, assembly, installation,
materials or workmanship or otherwise are
(where permitted under law) expressly
excluded.
5.4 To the extent permitted by law, our total liability
for loss or damage of every kind related to the
good in any way whatsoever is limited to the
amount paid to the retailer by you for the good
or the value of the good.
WHAT IS NOT COVERED?
2.1 This good is for household use only and if
used in any way other than as detailed in
the instruction manual will void this
warranty.
2.2 This warranty does not apply to defects
arising from abuse, alteration, unauthorised
or unreasonable use of the good, nor does
it cover general deterioration due to usage.
2.3 This warranty does not apply to accessories
due to general deterioration or acts beyond
human control.
WHAT WE WILL DO
3.1 We will replace the good or provide a
refund to the value of the purchase price, if
a defect is discovered in the good during
the warranty period of twelve months
subject to verification of defect or
malfunction and the date and proof of
purchase and purchase price.
5.5 These terms and conditions supersede and
exclude all prior and other discussions,
representations (contractual or otherwise) and
arrangements relating to the supply of the goods
or any part of the goods. This includes
representations not made by us relating to the
performance of the goods or any part of the
goods or the results that ought to be expected
from using the good.
CUSTOMER CARE
6.1 To claim under this warranty, you must first
contact our friendly customer service team on
free call 1800 079 124 or via email
[email protected] and explain the basis of
your claim. Our customer service team will then
provide you with directions on how to make your
claim under this warranty.
WARRANTY COSTS
4.1 Once we have received the goods and you
have complied with the warranty, our costs
associated with the warranty claim will be
borne by us.
4.2 No responsibility will be taken for goods
lost, mislaid or damaged whilst in transit.
GENERAL
5.1 The benefits of this warranty are additional
to any other rights and remedies you may
have under law.
6.2 This warranty is valid with the presentation of the
original proof of purchase receipt or tax invoice
originating from the store of purchase for the
product showing the retailer’s name, date of
purchase and amount paid, by you, for the
good.
Address:
Phone No:
Email:
HE Group Pty Ltd, 17 Claremont Avenue, Malvern 3144, Victoria, Australia
1800 079 124 (free call)
April 2011 Edition
