Manual for CYPRUS (V1.0) (Core Pentium & Core i-Series)
Page 25
8.5
Software or POS application/program stops responding
Problem description: Certain running program/POS application stops responding. Operating system is still working.
1.
Please contact your POS application or program technical support if they freeze up periodically and everything
else are working.
2.
You may use a keyboard and press <ctrl><alt><delete> to go to “Windows Task Manager”.
3.
Click on “Applications” tab.
4.
Select the program that is not responding.
5.
Click “End Task”. Please understand that when a program stops responding, any work that has not been saved
will may be lost when we end a program using task manager.
8.6
Operating system not responding/solid Blue Screen with error message
Problem description: Operating system not responding to touch. You may see a solid blue screen with error message
sometimes.
1.
If the computer stops responding with finger touch, double-check if the problem is caused by touch panel issue.
Try to plug in a USB mouse or keyboard to see if you get the system to work. If you verify that it is Touch Panel
issue. Refer to the section “Touch Panel: Touch Panel not responding to finger touch”.
2.
Use a digital camera or pen to record any error message. Then, press and hold the power switch for at least 5
seconds. This will shut down the system. Please understand that when a program stops responding, any work
that has not been saved will may be lost when we shut down the system.
3.
Restart the computer again.
4.
A bad sector on hard drive may cause system to freeze or “Blue Screen” if you are using Windows. Try to use
Windows Check Disk to check if your system has a bad sector.
To further diagnose the issue, you may install hard
drive’s utilities depending on the brand of the hard drive in the
system. For example, if you are using Western Digital hard drive, you may use “Data Lifeguard Tools” available at
Western Digital Support Website.
Note: PioneerPOS uses Western Digital brand
WD Blue series
for HDD on Cyprus series product. For problem
on SSD, contact PioneerPOS Tech Support for troubleshooting process.
Western Digital: Western Digital Data Lifeguard Tools
Link:
http://support.wd.com/product/download.asp?groupid=606&lang=en
Please contact PioneerPOS CustomerONE team ([email protected]) for replacement of hard drive if
required.
