16
Troubleshooting
•
As operation of
Bluetooth
devices differs according to the device, please read the user's
manual of your
Bluetooth
device for more information.
•
If the problem does not resolve, reset the headphones. For information on resetting, see
“Reset” (page 13).
•
If the headphones still do not operate normally after performing the procedures above,
contact the service center or your dealer for repairs.
The power does not turn on.
•
Charge the headphones.
Cannot charge the headphones.
•
Check that the PC/Mac is turned on.
•
Check that the PC/Mac is not set to power-saving mode.
•
Check that the supplied USB charging cable is connected securely to the PC/Mac.
Cannot pair.
•
Bring the headphones and the other device close together before pairing.
Cannot establish a
Bluetooth
connection.
•
Check that the headphones and the other device are both turned on.
•
Check if the
Bluetooth
function on the other device is turned on.
No sound is output (when playing back music).
•
Check that the headphones and the other device are both turned on.
•
Check if the headphones and the paired device are connected via
Bluetooth
using A2DP.
•
Check if the paired device is playing back music.
•
Check if the playback volume is not set low on the paired device.
The sound is distorted (when playing back music).
•
Check if there are any devices such as microwave ovens or wireless radios emitting
electromagnetic waves in the 2.4 GHz frequency band, or if there are any obstacles in the
area.
