37
3. Customer Service
[Before Requesting After-Sales Service]
For any enquires of problems or inconveniences while using the product
please call +82-2-1588-1380.
[Bluebird Soft Customer Service]
[Registering for After-Sales Service
VIII. Information
•
According to company rules, registering for customer service requires prepaid postal or delivery service, or visitation.
•
If you have purchased the product through any store other than Bluebird Soft, you have to be registered as a user in order to request
customer service.
•
In order to be registered as a user, call Bluebird Soft Inc. Call center number: +82-2-1588-1380.
•
When you register for customer service, you need to attach the purchase receipt with the product.
•
If you also post your name, contact number, address, and the problematic symptoms, the product will go through a faster and more
efficient examination.
•
You can either ask for service from the company you purchased it from, or talk directly to customers service at Bluebird Soft Inc.
•
Do not intentionally damage the label on the product.
•
Customers may have disadvantages if the label is damaged.
•
If you have to return the product to Bluebird Soft Inc., you need to put it in a safely packed box.
•
We do not warrant you for the damages incurred during transportation. Please use the original box of the product and bubble wrap it.
•
Transport the product safely. Bluebird Soft Inc. is not responsible for any components lost during the transportation.
• Phone : +82-2-1588-1380
• Fax : +82-2-548-0870
• E-Mail :
• Address
: Customers Service Center 2
nd
Floor,
558-8, Sinsa-dong Gangnam-gu Seoul, Korea
< Hours >
• Mon.-Fri. : 9 A.M. ~ 6 P.M. (GMT Time: +9 Hours)
• Sat. : 9 A.M. ~ 2 P.M.
• We are not open on Sundays and National Holidays.
• Please backup all the data in your PDA before requesting
customer service.
• We do not backup products registered at the customers
service center. Therefore, we are not responsible for any
damage or loss of data.
