Using LiveManager to Troubleshoot LiveGateway
Overview
You can use the LiveGateway SNMP Manager feature of LiveManager to access the LiveGateway boards
installed in a LiveGateway server. The LiveGateway SNMP Manager feature lets you access, control and
monitor the LiveGateway boards installed in a LiveGateway server. From the LiveGateway SNMP Manager,
you can:
•
View LiveGateway Statistics
•
Perform Diagnostic Tests
•
Perform a Loopback Test
•
Perform a Self test
•
View board settings and versions
•
View LiveGateway POST results
•
Resolve LiveGateway Problems
Statistics
The statistics recorded by LiveGateway can be used to help analyze LiveGateway’s system performance. This
information is useful for testing LiveGateway and reporting problems to your PictureTel field service provider.
Viewing Statistics
The statistics displayed in LiveGateway’s Statistics window provides information that can be used to monitor
the system performance of the LiveGateway server.
To view the statistics:
1.
Open the LiveGateway server from the LiveGateway SNMP Manager window.
2.
Select the Gateway Boards tab of the LiveGateway Server window.
3.
Perform one of the following actions:
•
Click on a board in the list to highlight the board, and select Operations-
> Show Statistics… from the LiveGateway Server window’s menu bar
•
Right-click your mouse when it is positioned over the board’s entry line
and select "Show Statistics…" from the popup menu
