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PictureTel LIVE GATEWAY 3.1, Installation Manual

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PictureTel LIVE GATEWAY 3.1 Installation Manual Download Page 60

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Summary of Contents for LIVE GATEWAY 3.1

Page 1: ...online guide consists of the following HTML files Click on a topic to obtain detailed information about it Introducing PictureTel LiveGateway Click on this one first Before You Begin Installing LiveGa...

Page 2: ...eway 3 1 The LiveGateway installation related information is presented into the following sections Click on a topic to obtain information about it Before You Begin Installing LiveGateway Boards Instal...

Page 3: ...Network ISDN WAN LiveGateway includes a full length ISA EISA board and a server application installed on a Windows NT TCP IP server and if you are using PictureTel LiveManager an optional LiveGateway...

Page 4: ...lso gives LiveLAN users at different sites the ability to call each other across ISDN This is ideal for situations where the routed link between these sites is low speed or heavily congested With Live...

Page 5: ...he following categories Hardware Requirements Software Requirements SNMP service ISDN BRI line Installation location Board configuration information Hardware Requirements Before you install LiveGatewa...

Page 6: ...to Chapter 2 Installing LiveManager of the PictureTel LiveManager Install Guide for instructions on how to install the LiveManager Console component of LiveManager on a Windows NT 4 0 or later server...

Page 7: ...setup program will prompt you for the following configuration information Note Before you enter your LiveGateway board configuration information make sure that the LiveGateway board s IRQ and I O sett...

Page 8: ...high concentration of LiveLAN clients To minimize the effects of network traffic on the LiveLAN clients you can allocate specific amounts of network resources to be used for LiveGateway and LiveLAN ca...

Page 9: ...ttings Resetting DIP Switches IRQ Settings Installing the LiveGateway Board Power On Self Test POST Running Bootup Board Diagnostics Preparing Board Configuration Information Installing Additional Boa...

Page 10: ...oard can be damaged by static discharge To equalize static charge ground yourself by touching the metal back panel of your computer Do not use a pencil to slide DIP switches the graphite can damage th...

Page 11: ...ailable ISA or EISA full length expansion slot as shown below Note Your board will have only one of the two switches shown in the illustration 3 Connect the LiveGateway to the ISDN BRI by plugging the...

Page 12: ...flash repeatedly to let you know that a POST is being performed and that the tests are executing If the POST test was completed successfully LEDs 1 3 5 and 7 will be lit illuminated If the LEDs are i...

Page 13: ...ateway software Review the following table to prepare configuration information before you install the software Refer to Installing the LiveGateway Software for instructions on installing the software...

Page 14: ...Q settings of the additional boards do not conflict with other board settings Each LiveGateway board must have a separate IRQ and I O port base address setting Note Each LiveGateway board must have a...

Page 15: ...ght damage the LiveGateway hardware To prevent electrostatic damage to the board do not disconnect the power cable from the computer To remove a LiveGateway board 1 Stop the LiveGateway application 2...

Page 16: ...ou Begin Perform the following tasks before installing the LiveGateway software Identify available IRQ and I O address settings and reset the board DIP switches if necessary Install the LiveGateway bo...

Page 17: ...on your desktop and choose Run The Run dialog box is displayed 3 Type d disk1 setup and click OK for CD where d represents the drive letter associated with your CD The LiveGateway Welcome screen is di...

Page 18: ...begins The LiveGateway Setup program copies the files to the specified location and a progress indicator displays the status of the installation Note If installing LiveGateway over an existing version...

Page 19: ...played immediately after installing the software or you can do it later To access the LiveGateway Configuration program later Click the Windows NT Start button and choose Programs PictureTel LiveGatew...

Page 20: ...r to Finding and Resolving I O and IRQ Conflicts I O Address In the I O address field click the down arrow to display an expanded list of I O address values Choose the same I O address value here that...

Page 21: ...rst digit in its terminal ID For more information refer to the PictureTel LiveManager Product Guide Dialing Prefix Note The dialing prefix is an advanced administrative option and is not a requirement...

Page 22: ...Configuration screen expands Check the following table for your switch type and its default values Switch Type Number Plan Number Type SPIDs MSNs AT T 5ESS Point to Point Unused Unused NA NA AT T 5ESS...

Page 23: ...blic switched networks The Number Plan specifies which switched network to associate with the phone numbers dialed Check the Number Plan column in the preceding table for the correct setting for your...

Page 24: ...fault value Enabled is highlighted 2 Highlight Enabled or Disabled as appropriate Gatekeeper Click the Gatekeeper button to register LiveGateway with a gatekeeper such as LiveManager To register with...

Page 25: ...your Windows NT Installation CD Please refer to your Windows NT documentation for further information on installing the SNMP Service Note Enabling SNMP is recommended To access a LiveGateway from Liv...

Page 26: ...estarts a self test is executed and the following screen is displayed Click Finish to complete the Setup program After restarting PictureTel recommends that you check the LiveGateway log file to make...

Page 27: ...s group 3 Select the LiveGateway Service 4 Click the Start button Note The Start button is available only if LiveGateway is not currently running Stopping the LiveGateway Application To stop LiveGatew...

Page 28: ...y Configuration utility and click Remove in all columns to remove all boards 5 Exit the Configuration utility A message is displayed to inform you that LiveGateway service has been removed from the re...

Page 29: ...teway problems Note This section assumes you have access to the LiveManager gatekeeper For more information on LiveManager refer to the PictureTel LiveManager Product Guide The information in this sec...

Page 30: ...sks Configure the default polling and data refresh intervals used by the SNMP Manager Configure the default SNMP parameters used for accessing the LiveGateway servers Add new LiveGateway servers Chang...

Page 31: ...elp to display instructions about how to use the Microsoft Help system 3 Choose About GwSnmpMgr to display program information version number and copyright information The main portion of the window l...

Page 32: ...menu bar The LiveGateway SNMP Manager Configuration window appears The Intervals tab is displayed as the active selected tab 2 The settings for the intervals are used by the SNMP Manager until you cha...

Page 33: ...try If you want to assign these values to all currently defined LiveGateway servers then click your mouse in the Assign these values to all currently defined servers checkbox 5 Click the OK button aft...

Page 34: ...that is being added Initially this tab displays the default SNMP parameters If it is desirable to change the default SNMP parameters initially assigned to a server refer to the Configuring the LiveGa...

Page 35: ...Click the OK button on the tab after making your changes If you entered a valid server name or address the Modify LiveGateway Server window closes and the LiveGateway SNMP Manager window is updated s...

Page 36: ...have selected a LiveGateway server a checkmark appears in the server s status box and the LiveGateway Server window for the selected server is displayed If a red X is present in the check box for a s...

Page 37: ...LiveGateway board Perform a Loop Back test Reset a LiveGateway board View the POST results of a board View the statistics of a board Working with the LiveGateway Server Window The information in the L...

Page 38: ...Settings Tab The Settings tab which is shown in the following illustration provides the following information LiveGateway Software Version Number Gatekeeper Name or Address...

Page 39: ...elf Test of the LiveGateway board 4 Choose Configure to reconfigure your ISDN BRI Normally the ISDN BRI is configured once when LiveGateway is installed However if your ISDN switch is changed you can...

Page 40: ...but unregistered displays its status as Off Line Off Line When the Off Line status is displayed clients cannot place or receive calls through the LiveGateway Self Test The Self Test status is display...

Page 41: ...n at the server console Configuring the ISDN BRI You initially configure the ISDN BRI when you install the LiveGateway software However you may need to reconfigure it if your WAN switch changes To con...

Page 42: ...fied for the Switch Type you may need to enter additional information Service Provider IDs SPIDs Multi Subscriber numbers MSNs and ISDN Subaddresses Note You obtain BRI configuration information from...

Page 43: ...list to highlight the board and select Operations Self Test from the LiveGateway Server window s menu bar Right click your mouse when it is positioned over the board s entry line and select Self Test...

Page 44: ...ons Click on a board in the list to highlight the board and select Operations Loop Back from the LiveGateway Server window s menu bar Right click your mouse when it is positioned over the board s entr...

Page 45: ...xit this message box Viewing LiveGateway Board Statistics The statistics displayed in LiveGateway s Statistics window provides information that can be used to monitor the system performance of the Liv...

Page 46: ...he LiveGateway server from the LiveGateway SNMP Manager window 2 Select the Gateway Boards tab of the LiveGateway Server window 3 The following information is displayed for each board in the Gateway B...

Page 47: ...ureTel LiveGateway is organized into the following categories Placing calls through LiveGateway Outgoing Calls Incoming Calls DTMF Calls Operator assisted Calls A Sample Configuration A Typical Callin...

Page 48: ...rde 4500 version 6 10 or later Note Users placing calls from terminals that do not support DTMF can either place a pocket dialer next to the microphone of the terminal making the call or use operator...

Page 49: ...iveManager mapping file to pass the call to the operator station From there the operator transfers the call using LiveLAN s call transfer capability For more information refer to the PictureTel LiveMa...

Page 50: ...you are using an ISDN BRI line the two numbers you specify may be the same For more information about ISDN BRI refer to Preparing Board Configuration Information WAN channel rate such as 2x64 kbps 2 L...

Page 51: ...r station specify the Terminal ID of the LiveLAN client in the LiveManager operator station mapping file Adding an Operator Station To add an operator station 1 Click the Operator Station button locat...

Page 52: ...all and how the call is processed and directed by LiveGateway Connect Message The Connect message is played to the H 320 system caller by the LiveGateway automated attendant when the call connection i...

Page 53: ...ach audio clip Maximum Length Current Length Current Position These statistics are displayed in the center portion of the LiveGateway Audio Clip Recorder application window Maximum Length The Maximum...

Page 54: ...re done recording your audio clip click the Stop button 5 To playback and listen to the audio clip you just recorded click the Play button 6 If you want to change the audio clip again click the Record...

Page 55: ...ed in the LiveGateway installation folder If you recorded these clips on another PC because your server does not have audio record and playback capabilities make sure you place these files into the Li...

Page 56: ...n Telecom DMS 100 Switch Line Information Siemens Switch Line Information European Line Information Ordering ISDN Service in the United States 5ESS Switch Information DMS100 Switch Information EWSD NI...

Page 57: ...y Any CSD Limit 2 2 TEI Dynamic Dynamic MAXB Channel 2 2 MTERM 2 1 if one DN 2 if two DNs Terminal Type A A ACT USR Yes Yes Note The number of SPIDs must equal the number of DNs Northern Telecom DMS 1...

Page 58: ...Dynamic B1 Channel Ring Yes Yes B1 Channel EKTS No No B1 Channel Data Option PROVLLC CMDATA B2 Channel Circuit Switch Yes Yes B2 Channel Bearer Restriction No PMD No PMD B2 Channel Terminal Adapter Fu...

Page 59: ...56 and C64 CT CMD BCHCT 2 IBCHCT 2 OBCHCT 2 ORIG1 1 PIC 0288 C56 and 0288 C64 CHRG FRSA1 COS ACOU and ICND and RND CRBLIM 16 ACOLIM 15 NPA 815 DN 3337891 EQN 20 0 3 4 CAT IBA BCHDN 2 BCDN SP and AU3 C...

Page 60: ...A1 COS NOICND and NRND CRBLIM 2 Terminal Service Profile Data View TSP EQN 20 0 3 4 USID 1 TSPID 815333789001 TERMLIM 1 TSPCOS CMDBCHR VIEW TSPDNCT EQN 20 0 3 4 TSPID 815333789801 NPA 815 DN 3337890 C...

Page 61: ...two identical SPIDs enter the SPID only once in the first SPID Number field Leave the second field blank Number Type and Number Plan should always be set to Not Used in the United States European Lin...

Page 62: ...MS100 and EWSD NI1 as shown in the following tables The type of ISDN service available in your area Two of the most common types are Custom or National as shown in the following tables If Custom servi...

Page 63: ...for both B channels Two one for each B channel Provisioning Parameters DSL CLS Point to Point Multi point B1 SERV DMD for circuit switched voice data DMD for circuit switched voice data DMD for circu...

Page 64: ...YES Must be set to YES Software releases prior to 5E6 5E5 and 5E4 2 support only AMI line coding NI 1 was first supported in the 5E8 software release Note Most SPIDs have one of the following formats...

Page 65: ...to 2 Functional Terminal Adapter Functional Terminal Adapter Set TEI to Dynamic Set TEI to Dynamic Set Ring to Yes Set Ring to Yes Set EKTS to No Set EKTS to No Set data option PROVLLC CMDATA lower la...

Page 66: ...2B1Q National Provisioning Parameters BCHDNs 2 directory numbers assigned by telephone company BCDN C56 BCDN C64 if supported by inter exchange carrier to local central office CT CMD circuit mode dat...

Page 67: ...le index number Access Data BCHEQN 2 number of B channels assigned BEQN SP AU3 C56 C64 bearer capabilities on BRI COE CLASS1 class of equipment LINKOPT DYNNOPL dynamic link no packet links CPDDN 70855...

Page 68: ...the board is not installed in the PC When the board is installed in the PC the DIP switches appear upside down If the default address conflicts with the I O address of another device reset the DIP sw...

Page 69: ...ecimal NOTE I O addresses below 100 hexadecimal are reserved for the system board of the host computer Setting the LiveGateway board I O address below 100 hexadecimal may interfere with the operation...

Page 70: ...220 0 X X X 1 X X 240 0 X X X 1 X X X 260 0 X X 1 X X 280 0 X X X 1 X X X 2A0 0 X X 1 X X X 2C0 0 X X 1 X X X X 2E0 0 X 1 X X 300 0 X X X 1 X X X 320 0 X X 1 X X X 340 0 X X 1 X X X X 360 0 X 1 X X X...

Page 71: ...0 X 1 X X X X 3C0 0 X 1 X X X X X 3E0 0...

Page 72: ...o the LiveGateway Event Log so that the message will be printed out and available to the administrator for help in troubleshooting installation configuration issues and diagnosing ISDN line problems V...

Page 73: ...may occur if the message is ignored 5 Major Alarms where a serious problem may occur if the message is ignored 6 Fatal Errors where LiveGateway shuts down to prevent any serious problems Description T...

Page 74: ...tion of IRQ conflict not functioning properly Choose a different IRQ 0x0201 Possible LiveGateway hardware failure The LiveGateway card is not responding to download commands Possible hardware problem...

Page 75: ...01 Unregistration with gatekeeper succeeded LiveGateway going off line service stopping No action required 0x8002 ISDN Link State 1 Up 0 Down value Status of LiveGateway s ISDN network If the value is...

Page 76: ...successfully connected H 323 to H 320 No action required 0x0426 LiveGateway going to AWAITING ENDSESSION state LiveGateway call disconnecting awaiting disconnect with H 323 system No action required 0...

Page 77: ...following table shows Category 3 warning messages that appear in the event log and the recommended action for each message Event Code Description Possible Cause Possible Solution 0x0540 Registration w...

Page 78: ...eway software detects possible system trouble Use this information when reporting issues to PictureTel Minor Alarm Messages The following table shows Category 4 minor alarm messages that appear in the...

Page 79: ...open service due to error LiveGateway failed to open a service Stop the LiveGateway service stop H320drvr sys and restart the LiveGateway service 0x0280 SDC configuration file change failed not enough...

Page 80: ...Report error to PictureTel 0x0289 Could not send message to LiveGateway card number LiveGateway cannot receive a message because of possible software or hardware errors in the LiveGateway board Report...

Page 81: ...ver failed to read the data packet sent from the hardware Replace the LiveGateway card 0x0389 LiveGateway Driver failed to read register from card I O port conflict Choose a different I O port 0x038A...

Page 82: ...emory allocation failure for LiveGateway Software Error Contact PictureTel 0x048D LiveGateway failed to start TICL Software Error Contact PictureTel 0x048E Memory allocation failure for LiveGateway So...

Page 83: ...failure Software Error Contact PictureTel 0x049D LiveGateway failed to start TICL Software Error Contact PictureTel 0x049E LiveGateway going to FAILURE state Software Error Contact PictureTel 0x049F F...

Page 84: ...message Software Error Contact PictureTel 0x058D Could not allocate timer resource Software Error Contact PictureTel 0x058E Invalid timer type Software Error Contact PictureTel 0x058F Attempted to sta...

Page 85: ...hannel ID Software Error Contact PictureTel 0x059B Unable to encode Q 931 UUIE Software Error Contact PictureTel 0x059C Encountered unexpected null pointer Software Error Contact PictureTel 0x059D Inv...

Page 86: ...act PictureTel 0x05AB Attempt to Close TICL with endpoints started Software Error Contact PictureTel 0x05AC Attempt to start more endpoints than maximum Software Error Contact PictureTel 0x05AD Attemp...

Page 87: ...LiveGateway has terminated as a result of the preceding error Check the log for and correct the preceding error 0x02A1 Not enough memory to configure the system The server does not have enough memory...

Page 88: ...d diagnosing ISDN line problems The following table identifies the ISDN Cause Codes that are placed into the LiveGateway Event Log ISDN Code Number Name Description 1 Unallocated unassigned number Thi...

Page 89: ...g packet mode x 25 virtual calls 8 Preemption This cause indicates the call is being preempted 9 Preemption circuit reserved for reuse This cause indicates that the call is being preempted and the ci...

Page 90: ...ll was cleared due to a supplementary service constraint The diagnostic field may contain additional information about the supplementary service and reason for rejection 22 Number changed This cause i...

Page 91: ...rder This cause indicates that the network is not functioning correctly and that the condition is likely to last a relatively long period of time e g immediately re attempting the call is not likely t...

Page 92: ...that there are no preemptable circuits or that the called user is busy with a call of equal or higher preemptable level 47 Resource unavailable unspecified This cause is used to report a resource una...

Page 93: ...d to report a service or option not available event only when no other cause in the service or option not available class applies 65 Bearer capability not implemented This cause indicates that the equ...

Page 94: ...ontaining a call identity including the null call identity which is already in use for a suspended call within the domain of interfaces over which the call might be resumed 85 No call suspended This c...

Page 95: ...essage with a message type it does not recognize either because this is a message not defined of defined but not implemented by the equipment sending this cause 98 Message not compatible with call sta...

Page 96: ...dicates that the equipment sending this cause has received a message which includes parameters not recognized because the parameters are not defined or are defined but not implemented by the equipment...

Page 97: ...e used to help analyze LiveGateway s system performance This information is useful for testing LiveGateway and reporting problems to your PictureTel field service provider Viewing Statistics The stati...

Page 98: ...ey reside You can perform and self tests to diagnose LiveGateway problems and determine where they reside Loopback Test The Loopback test helps you to diagnose problems in the LiveGateway board You ne...

Page 99: ...l ID in the text field 5 Click the Start Loopback button after the Loopback test starts the Board Status changes to Loopback and the push button caption changes to Stop Loopback 6 To stop the Loopback...

Page 100: ...status is displayed POST result information is useful when you test LiveGateway and you need to report problems to your PictureTel service provider The POST results are listed in LiveGateway POST Resu...

Page 101: ...eves and displays LiveGateway POST results The following result indicates a successful POST POST Code Description 0xAA Success The following POST results are failures The descriptions are useful when...

Page 102: ...0x14 DMA SMR to Audio DSP 0x15 Audio DSP from GPP Interrupt Test 0x16 VDSP SRAM to GPP DRAM Transfer Test 0x17 Audio DSP Program Mem Write Only 0x18 Enable ADSP to Run 0x20 PCI SRAM Test by GPP 0x21...

Page 103: ...ger feature lets you access control and monitor the LiveGateway boards installed in a LiveGateway server From the LiveGateway SNMP Manager you can View LiveGateway statistics Perform diagnostic tests...

Page 104: ...LiveGateway to LiveGateway SNMP Manager Console Use the following checklist to quickly identify and resolve this problem Probable Causes Wrong IP address of server SNMP not running on server and or cl...

Page 105: ...are failure with ISA access Try Bootup Board diagnostics If failure detected get a new card If no failure detected provide PictureTel with server hardware information Problem LiveGateway Starts Downlo...

Page 106: ...switch type number type number plan SPIDs and MSN information Does the ISDN configuration information match the line provisioning information Are you able to verify line in known good system Possible...

Page 107: ...ings number plan number type SPIDs Activate ISDN logging send file to PictureTel If the troubleshooting procedures do not help you resolve the problem access the LiveGateway Technical Bulletins from t...

Page 108: ...ort section of the Web site allows customers to access technical support information and worldwide support locations download software files such as patches and updates receive email support and more...

Page 109: ...ing bubble wrap if necessary If possible use the original PictureTel packaging 4 If returning the component directly to PictureTel ship the container to Customer Service Logistics PictureTel Corporati...

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