1
CONTACT US
858.546.5050
www.
picomacom
.com
PICO MACOM
Fiber Optic
Series
Limited Warranty
Pico Macom warrants to the original purchaser that all of its new products are of sound design,
quality materials and workmanship at the time of manufacture and will be free from related defects
for one year from the original purchase date. Pico Macom will repair or, at its discretion, replace
without cost to the original purchaser, the product which, upon inspection by Pico Macom, appears
to be defective or not conforming to factory specifications. Pico Macom will cover the cost of parts,
labor, and return freight from factory.
Five-Year Limited Warranty
Most products designated as “Headend Electronics” are further covered by an extended 4-year
period beyond the expiration of the original 1-year warranty, for a full 5-year period. Qualified
equipment requiring factory repair during the extended 4-year period is covered under our re-certi-
fication program. Re-certification fees under this program shall not to exceed 20% of the product’s
List Price and whenever possible, Pico Macom will attempt to upgrade performance to the latest im-
proved specification.
Warranty Limitations
This warranty excludes coverage of damage or inoperability resulting from (1) use or installation
other than in strict accordance with Pico Macom’s written instructions, (2) disassembly or repair by
someone other than Pico Macom or a Pico Macom authorized repair center, (3) misuse, misapplication
or abuse, (4) alteration, (5) lack of reasonable care or (6) wind, ice, snow, rain, lightning, power surges,
or any other weather conditions or acts of God. Pico Macom’s warranty with respect to third-party pro-
prietary sub-assembly modules and/or private-label products are limited to the duration and terms of
third-party vendors’ warranty. Pico Macom shall in no event and under no circumstances be liable or
responsible for any consequential, indirect, incidental, punitive, direct or special damages based upon
breach of warranty, breach of contract, negligence, strict tort liability or otherwise or any other legal
theory, arising directly or indirectly from the sale, use, installation or failure of any product acquired by
buyer from Pico Macom. This limited warranty extends to the original purchaser. Pico Macom reserves
the right to modify or discontinue this warranty at Pico Macom’s sole discretion without notification.
No other warrantees are expressed or implied.
Uptime Loaner Program
Our Uptime loaner program is designed to provide domestic users of our headend products and
commercial systems the best possible support and service. This program is established to minimize
downtime resulting from equipment failure in critical service situations. We offer this program free of
charge (excluding freight) to qualified purchasers within the warranty period. The program provides a
free equipment loan of like qualified equipment enabling seamless operation for the time required to
repair and return the unit.
The process is simple. Call our Customer Service desk requesting a return-merchandise-authoriza-
tion (RMA) number for the failed equipment and ask for a loaner unit. We will issue an invoice for the
List Price of the loaner unit plus shipping costs. When you receive the loaner unit, pack the failed unit
in the loaner unit’s box and ship it freight prepaid to Pico Macom for repair. When you receive the
repaired unit, a new RMA number will be provided in the box. Carefully pack the loaner unit and affix
the new RMA number on the box and ship it back to us for full credit excluding shipping costs.
