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Problem: Low volume of outgoing communications
u
Check that the boom microphone is positioned correctly by the mouth.
(section B1)
u
Check that the aircraft panel stereo/mono switch (if available) is set to “mono”.
u
Ensure only one headset is plugged into the aircraft intercom system and
check that the volume is set to a normal level.
Problem: Low volume of incoming communications
u
Increase Intercom volume with +/- buttons
(section C4)
u
Check that the aircraft panel volume controls are not set too low.
u
Check that the headset’s earJackTM adapters are mounted correctly in the
ear shells.
u
Check if the custom ear molds or the generic ear shells are clean.
u
Check that the custom ear molds or the generic ear shells are fitted correctly
in the ears.
u
Check that the aircraft panel stereo/mono switch (if available) is set on “mono”.
u
Ensure only one headset is plugged into the aircraft intercom system and that
the volume is set to a normal level, then check if the volume increases and can
be set to normal level.
Problem: Intermittent communication
u
Check the QD-connectors are connected correctly.
u
Check the connector is plugged correctly to the aircraft panel (no loose
connection).
u
Try to use the headset in a different seat location.
Problem: Reduced volume or no communication in one ear
u
Check on low volume side if the headset’s earJackTM adapter is mounted
correctly into the ear shell
(section A1)
u
Check on low volume side if the custom ear mold or the generic ear shell is
fitted correctly in the ear
(section A2)
u
Verify that the aircraft panel stereo/mono switch (if available) is set on “mono”
G2 Hearing protection /Ambient sound awareness
Problem:
Insuffi
cient noise attenuation
u
Check that the headset’s earJackTM adapters are mounted correctly into the ear
shells
(section A1)
.
u
Check that the custom ear molds or the generic ear shells are mounted correctly in
the ears
(section A2).
u
Run a fit test (e.g. using Phonak SafetyMeter) with your acoustician or sales contact
in order to confirm that the fit of your custom ear molds is still correct.
u
The shape of your ear canal may change over time (e.g., if your body weight changes
significantly). This could adversely affect the sealing of the ear molds and thereby
the attenuation provided.
Problem: No ambient sound awareness
u
Check if the headset is switched on
(section C1)
u
Check if the ambient sound awareness is switched on
(section C5)
u
Increase ambient sound volume with +/- buttons
(section C5)
u
The battery may be below shut-down level, if needed replace battery
(section C1)
G Troubleshooting
G Troubleshooting
