Phonak BASEO Q10, User Manual

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Daily
Inspect the earmold (dome or SlimTip) and tube for
earwax and moisture deposits. Clean the surfaces with a
lint-free cloth. Never use cleaning agents such as
household detergents, soap, etc. for cleaning your hearing
aid. It is not recommended to rinse these parts with
water, risk for lodging in the tube. If you need to clean
your hearing aid intensively, ask your hearing care
professional for advice and information on filters or
drying capsules.
Weekly
Clean the earmold (dome or SlimTip) with a soft, damp
cloth or with a special cleaning cloth for hearing aids. For
more in depth maintenance instructions or for more than
basic cleaning, please see your hearing care professional.
Monthly
Inspect your hearing tube for color changes, hardening, or
cracks. In the case of such changes, the hearing tube has
to be replaced. Please see your hearing care professional.
5. Care and maintenance
6. Troubleshooting
Hearing aids sound softer than usual / no sound
First check whether you can adjust and make the sound
louder with the volume control. Then check the hearing
tube and earmold for earwax residue and clean if
necessary. Check whether the battery is correctly inserted
and properly fitted, adjust the fit if necessary. If there is
no improvement, change the battery. If the problem
persists, contact your hearing care professional.
Battery discharges too quickly
Insert a new battery and make note of exactly how long
it lasts. Contact your hearing care professional with this
information, they will be able to help and advise you.
Crackling or buzzing noises
Check the hearing tube and earmold for earwax residue.
Check the hearing tube for damage (color changes,
hardening or cracks) and contact your hearing care
professional if necessary for replacement.
Whistling
Check whether the earmold is correctly and firmly fitted.
If this is the case, but the problem persists, please consult
with your hearing care professional.