Philips VARI LITE VLZ SPOT Luminaire, User Manual

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How To Obtain Warranty Service
A copy of the Philips Vari-Lite Limited Warranty was included in the shipping
package for this VARI
LITE product.
To obtain warranty service, please contact customer service at 1-877-VARI-LITE
(1-877-827-4548), +1-214-647-7880, or
entertainment.service@philips.com and
request a Return Material Authorization (RMA) for warranty service. You will
need to provide the model and serial number of the item being returned, a
description of the problem or failure and the name of the registered user or
organization. If available, you should have your sales invoice to establish the date
of sale as the beginning of the warranty period.
Once you obtain the RMA, pack the unit in a secure shipping container or in its
original packing box. Be sure to clearly indicate the RMA number on all packing
lists, correspondence, and shipping labels. If available, please include a copy of
your invoice (as proof of purchase) in the shipping container. With the RMA
number written legibly on or near the shipping address label, return the unit, freight
prepaid, to:
Philips Vari-Lite
Attention: Warranty Service (RMA# ________)
10911 Petal Street
Dallas Dallas, Texas 75238 USA
Attention: Warranty Service
As stated in the warranty, it is required that the shipment be insured and FOB our service center.
IMPORTANT! When returning products to Philips Vari-Lite for repairs (warranty or
out-of-warranty) from a country other than the USA, “Philips Lighting Controls
Division”, must appear in the address block as the Importer of Record (IOR) on all
shipping documentation, Commercial Invoices, etc. This must be done in order to clear
customs in a timely manner and prevent returns.
FORE WORD