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Troubleshooting
Online help / Frequently Asked Questions
Refer to
www.philips.com/support
or
www.philips.com/storageupdates
for:
Interactive help
Frequently asked questions
Firmware updates
How to reset your NAS
CAUTION
Never unplug the power cable or data cable when the NAS is still running. This might lead to data
loss.
Always use the power button on the front of your NAS
If the NAS behaves strangely, a reset might help
Option 1 – Soft reset
1.
Press the reset button and keep it pressed for
5 seconds
This will reset the NAS but your settings will
remain
Option 2 – Hard reset (reset factory settings)
1.
Switch the NAS off
2.
Unplug the power cable
3.
Press the reset button and keep this pressed
4.
Plug in the power cable and keep the reset
button pressed for 5 seconds
The NAS will start up again using factory settings
Starting takes around 1 minute
Shutting down takes around 10 seconds
