9
English
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6 Frequently asked
questions
Bluetooth headset does not switch on.
Battery is low.
•
Charge the headset.
»
No connection to a mobile phone.
Bluetooth disabled.
•
Enable the Bluetooth feature on your mobile phone and
»
turn on the mobile phone before you turn on the headset.
Pairing does not work.
The headset is not in pairing mode.
•
Follow the steps described in this user manual.
»
Ensure that you see the LED light flashes red and blue
»
alternately before you release the
button. Do not stop
pressing the button after seeing the blue LED only.
The mobile phone cannot find the headset.
•
The headset may be connected to another previously paired
device.
Turn the currently connected device off or move it out of
»
range.
•
Pairings may have been reset or headset has been previously
paired with other device.
Pair the headset with the mobile phone again as described in
»
the user manual.
Voice dialing or redialing does not work.
•
Your mobile phone may not support this feature.
The other side cannot hear me, and I hear a beep noise every
couple of seconds.
The microphone is muted.
•
Quickly press
»
twice to enable the microphone.
Audio quality is poor and crackling noises can be heard.
Bluetooth audio source is out of range.
•
Reduce the distance between the headset and the Bluetooth
»
audio source, or remove obstacles between them.
The earbud is not positioned correctly.
•
Ensure that you position the earbud as described in this user
»
manual and adjust the ear hook to the best fit of your ears.
I hear but cannot control the music on my device (e.g. skip
forward/backward).
Bluetooth audio source does not support AVRCP.
•
Check the user manual of your audio source.
»
Please visit www.philips.com/welcome for additional support.
