Troubleshooting
If you have a problem, you may find the solution in the
table below. If the table does not provide the solution
to your problem or if you have a question, see chapter
‘Guarantee & service’.
Problem
Solution
The indicator light
continues to blink
slowly.
You have not yet flushed the
coffee machine (see chapter
‘Preparing the machine for use’).
You have used the SENSEO
\
coffee machine at an altitude
higher than 2200 metres above
sea level. This has caused the
water in the machine to start
boiling before it has reached
the required temperature,
which prevents the machine
from functioning properly.
Switch the machine off and no
longer use it at altitudes higher
than 2200 metres above sea
level.
The SENSEO
\
coffee machine does
not produce coffee
when used for the
first time.
You have not yet flushed the
coffee machine. When you use
the machine for the first time,
you have to flush it before you
can start brewing coffee (see
chapter ‘Preparing for use’).
The display doesn’t
work when the
machine is switched
on for the first time.
You have not yet flushed the
coffee machine. The display
starts working after the
machine has been flushed (see
chapter ‘Preparing for use’).
The indicator light
continues to blink
rapidly.
Make sure that:
the water reservoir has been
properly placed;
there is enough water in the
water reservoir (i.e. above the
q
MIN level if you want to
brew 1 cup);
the ambient temperature is
not lower than 10
c
C. If it is,
the machine will not function
properly.
The 2-cup button
cannot be
operated.
Make sure that there is enough
water in the water reservoir
for brewing 2 cups of coffee. If
the light ring around the 2-cup
button
is out, there is not
enough water in the water
reservoir for brewing 2 cups.
Water leaks from
the coffee machine.
Make sure that:
the lid is properly closed (the
lever must be properly locked);
the water reservoir has not
been filled beyond the
MAX
level;
the sieve in the centre of the
pod holder is not clogged. If it
is, unclog the sieve by holding
the pod holder under a running
tap. If necessary, you can use a
washing-up brush or a pin to
unclog the sieve;
the coffee pod has been put
properly in the centre of the
pod holder;
the sealing ring is not stuck
under the edge of the water
distribution disc.
Problem
Solution
the water drops on the
worktop are not the result of
placing or removing the water
reservoir or removing used
coffee pods;
you do not remove the water
reservoir when the coffee
machine is heating up. This may
cause water that normally ends
up in the water reservoir to
leak out of the machine.
In all other cases, contact the
Philips Customer Care Centre
in your country.
The coffee spout
cannot be taken out
of the machine.
The coffee spout can only
be taken out after the coffee
collector has been removed.
The lid cannot be
opened.
A vacuum may have
temporarily formed under
the lid.
Switch the machine off. Pull the
lever up as far as it will go and
wait 24 hours before opening
the lid. You may need to use
quite some force.
Make sure that the sieve in
the centre of the pod holder
is not clogged. If it is, unclog
the sieve by holding the pod
holder under a running tap.
If necessary, you can use a
washing-up brush or a pin to
unclog the sieve.
If problems continue to occur,
contact the Philips Customer
Care Centre in your country.
The coffee machine
produces less coffee
than before.
Perhaps the sieve in the centre
of the pod holder is clogged. If
this is the case, unclog the sieve
by rinsing the pod holder under
a running tap. Use a washing-
up brush to clean the sieve, if
necessary.
Descale the machine (see
chapter ‘Descaling’).
The SENSEO®
coffee machine
brews only a small
quantity of coffee
or no coffee at all
when it is used for
the first time.
You have not flushed the
machine properly before first
use. As a result, the boiler is
not or not completely filled.
Flush the machine properly (see
chapter ‘Preparing the machine
for use’) before you brew
another cup of coffee.
The lid cannot be
closed properly.
Check if a used coffee pod
is sticking to the water
distribution disc. If this is the
case, remove the used pod.
Check if you used the correct
pod holder. Use 2 pods in
combination with the deeper 2-
cup pod holder
. Use 1 pod
in combination with the 1-cup
pod holder
q
.
The machine has
been stored in a
room that was not
frost-free.
Contact the Philips Customer
Care Centre in your country.
The SENSEO
\
coffee is not strong
enough.
Make sure that:
Problem
Solution
you have used the correct
number of pods and have
pressed the right button. Use
1 pod in combination with the
1-cup pod holder
q
and the
1- cup button
q
. Use
2 pods in combination with the
2-cup pod holder
and the
2-cup button
.
the coffee pod(s) have been
placed properly in the centre
of the pod holder, to prevent
water from escaping along the
edge of the pod(s). When you
are using two coffee pods on
top of each other, make sure
that the convex sides of both
pods are pointing downwards
and press the pods lightly into
the pod holder;
you have not used the same
pod twice by accident;
the coffee in the pod is evenly
distributed;
If you prefer a more robust
flavour, SENSEO
\
coffee
pods with a stronger blend are
available.
The SENSEO
\
coffee is too strong.
If you prefer a milder flavour,
SENSEO
\
coffee pods with a
milder blend are available.
The coffee is not
hot enough.
Do not use cups that are too
large, as they will cause the
coffee to get cold more quickly.
Make sure the cups have a
capacity of at least 100 ml
when brewing small cups
f
,
150 ml when brewing medium
cups
g
and 170ml when
brewing large cups
h
.
The preferred coffee
volume cannot be
selected.
Make sure that there is enough
water in the water reservoir.
The coffee volume
indication does
not appear on the
display and it is not
possible to select a
volume.
Make sure that there is enough
water in the water reservoir.
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