Confidential
Divison, MMMM dd, yyyy, Reference
Error message (E01/E03/E04/E05/E14)
E01:
Take out the brew group and unblock/clean the coffee duct outlet (coffee funnel). Clean and re-grease the brew group before placing it back.
E03/E04:
Clean and re-grease the brew group. Make sure the brew group is in rest position before placing it back.
E05:
1). Try to prime the machine by dispensing some hot water. 2.) The steam wand is clogged with dirt, clean it with a pin. 3). When using an extra water filter, remove this filter
from the water tank and turn the machine OFF and back ON. 4). Take out and place back the water tank a few times.
E14:
Switch OFF the machine and let it cool down for one hour.
Alarm message “Change filter” does not disappear, but the filter has been changed
: The new filter has to be confirmed in the machine menu; Press the Menu button
scroll
by pressing the Aroma button until Water Filter ON/OFF/RESET is displayed
Select
RESET
and confirm with the Aroma button
Press the ON/OFF button to exit.
Alarm message “Empty coffee ground container” does not disappear, but the container has been emptied:
1). Always empty the container when the machine is switched ON
and when the Empty coffee ground container symbol appears. Otherwise the machine does not register it is emptied. 2). Do not place the ground container back too fast.
Wait until the Insert coffee ground container symbol appears.
There is water under the machine (machine is leaking):
This can have different causes; 1). The drip tray is too full and overflowed during brewing or the descaling process.
Always check the ’drip tray full’ indicator before brewing a coffee and empty the drip tray before you start descaling. 2). Check if the water tank is leaking. 3). The brew group
or the drains may be blocked, clean the brew group and the inside of the machine.
Cannot insert/remove the brew group:
Cannot insert:
1). Make sure the brew group is set in the rest position before placing it back. 2.) If still not possible to insert; place back the drip tray including coffee ground
container, close service door, switch ON and back OFF the machine. Try again to insert the brew group.
Cannot remove:
1). Check if the machine is still in the descaling process, if yes then first finish the descaling. If not, place back the drip tray including coffee ground container,
close service door, switch ON and back OFF the machine. Try again to remove the brew group.
The drip tray fills up quite fast:
It is normal for the drip tray to fill up quickly and does not directly concern a defect. During use, the internal circuits are rinsed with water that
automatically ends up in the drip tray. Empty the drip tray frequently and when the ‘drip tray full’ indicator pops up through the drip tray cover.
The machine is not grinding the beans:
1). Clean the coffee duct outlet and brew group. 2). The grinder can be blocked. Take out all beans, place the suction tube of a
vacuum cleaner on top of the grinder to vacuum all loose particles. 3). Change the grind setting to a courser setting.
The coffee pucks are wet, and/or there is water in the coffee ground container:
The consistency of the coffee pucks is related to the settings of the machine, and does not
directly point to a machine defect. Expect watery coffee pucks or some extra water in the coffee ground container: 1). During first time use as auto-dosing system is still
adapting. 2). After switching to a different blend of coffee beans or adjusting the grind settings, just brew some extra cups. 3). After changing machine settings as; grind setting,
coffee volume and aroma setting. As a coarse grind setting, higher coffee volume or a lighter aroma setting will lead to a waterier coffee puck.
The coffee/milk temperature is not hot enough
: Adjust the coffee temperature in the Menu settings, options are MAX/ MED/MIN. Press the Menu button
scroll to temp. setting
and select MAX. 1). Pre-heat the cups and use thin walled cups . 2). Adding cold milk or warm frothed milk, in both cases the temperature will decrease to some extent.
No coffee or only some drops of coffee are being dispensed (not first time use)/ The coffee is getting watery:
This can have different causes; 1). The grinder is blocked; clean
the coffee bean container and coffee duct outlet. 2). Polluted/not well greased brew group; clean the brew group and make sure it is well greased. 3). Grind setting is set too
fine; change the grinder to a course setting. 4). Extra water filter not well placed (optional); Remove the extra water filter and try to make a coffee. If this works replace the
filter. 5). Air in the internal circuit; prime the circuit by dispensing some hot water. 6). Lime scale is causing a blockage; if the machine has not yet been descaled, descale the
machine.
There is coffee powder under the brew group/in the interior:
Because of the fineness of the ground coffee powder, some coffee powder residues in the interior and under the
brew group are normal. If there is a lot of coffee powder, the piston of the brew group is not well greased, clean and grease the brew group.
Why doesn't the Automatic Milk Frother froth the milk?:
1). Make sure the suction tube is well attached and the Automatic Milk Frother is well attached to the machine. 2). Clean
the Automatic Milk Frother thoroughly, detach and clean it with warm water. 3). Clean the Automatic Milk Frother with the Saeco Milk Circuit Cleaner CA6705.
Trouble shoot:
