Problem
Cause
Solution
The coffee exit duct is blocked. Clean the coffee exit duct with the
handle of the measuring spoon or a
spoon handle.
The machine circuit is blocked
by limescale.
Descale the machine.
The frothed milk is too
cold.
The cups are cold.
Preheat the cups with hot water.
The milk does not froth.
The milk carafe is dirty or not
inserted correctly.
Clean the carafe and make sure that you
position and insert it correctly.
The milk dispensing spout has
not been opened fully.
Make sure that the milk dispensing
spout is in the correct position.
The milk carafe is incompletely
assembled.
Make sure that all the components
(especially the milk tube) have been
assembled correctly
The type of milk used is not
suitable for frothing.
Different types of milk result in different
amounts of froth and different froth
qualities. We have tested the following
milk types which proved to deliver a
good milk froth result: semi-skimmed or
full-fat cow's milk, soy milk and lactose-
free milk. Other types of milk have not
been tested and may result in a small
amount of milk froth.
I cannot activate the
AquaClean filter and the
machine asks for
descaling.
You have already replaced the
AquaClean filter 8 times. After
you have replaced the
AquaClean filter 8 times, you
need to descale the machine.
Descale your machine first and install
the AquaClean filter. Always activate the
AquaClean filter in the menu (see
'Activating the AquaClean filter'). Also do
this when you replace the filter.
The filter has not been
replaced in time after the
AquaClean filter icon flashed
and the capacity dropped to
0%.
Descale your machine first and then
install the AquaClean filter.
You did not install the
AquaClean filter during first
installation, but after having
brewed approx. 50 coffees
(based on 100ml cups). The
machine has to be completely
limescale-free before you
install the AquaClean filter.
First descale the machine and then
install a new AquaClean filter. After
descaling, the filter counter is reset to
0/8. Always confirm filter activation in
the machine menu. Also do this after
filter replacement.
27
English
