10
Troubleshooting
This chapter summarizes the most common problems you could encounter with the appliance. If you
are unable to solve the problem with the information below, visit
www.philips.com/support
for a list
of frequently asked questions or contact the Consumer Care Center in your country.
Problem
Possible cause
Solution
The iron does not
produce any steam.
There is not enough water in
the water tank.
Fill the water tank beyond the MIN
indication. Press and hold the steam
trigger until steam comes out. It may
take up to 30 seconds until steam
comes out.
You did not press the steam
trigger.
Press and hold the steam trigger until
steam comes out.
The steam function has
been disabled until you have
performed the Calc-Clean
process.
Perform the Calc-Clean process to
restore the steam function. (see chapter '
Cleaning and maintenance')
At the start of your ironing
session, the steam trigger
has not been pressed long
enough.
Press and hold the steam trigger until
steam comes out. It may take up to 30
seconds until steam comes out.
The light of the CALC
CLEAN button flashes
and the appliance
beeps.
This is the Calc-Clean
reminder.
Perform the Calc-Clean after the Calc-
Clean reminder is given (see chapter
‘Cleaning and maintenance’).
No steam comes out of
the soleplate, the light
of the CALC CLEAN
button flashes and the
appliance beeps.
You have not done or have
not completed the Calc-Clean
process.
Perform the Calc-Clean process to
enable the steam function again (see
chapter ‘Cleaning and maintenance’).
The appliance has
switched off.
The auto shut-off function is
activated automatically. The
appliance enters the standby
mode if has not been used for
5 minutes and swiches off if it
has not been used for another
10 minutes.
To activate the appliance again, press
the on/off button. The appliance starts
to heat up again.
The appliance produces
a loud pumping sound.
The water tank is empty.
Fill the water tank with water and press
the steam trigger until the pumping
sound becomes softer and steam comes
out of the soleplate.
Water droplets come out
of the soleplate.
After the Calc-Clean process
remaining water may drip out
of the soleplate.
Wipe the soleplate dry with a piece of
cloth. If the Calc-Clean light still flashes
and the appliance still beeps, perform
the Calc-Clean process (see chapter
‘Cleaning and maintenance’).
You have used the steam
boost function too frequently.
Use the steam boost function only for
stubborn creases. It is recommended not
to use it for more than 5 times within 3
minutes.
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