16
EN
Problem
Possible solution
The air purifier still
indicates that I
need to replace a
filter, but I already
did.
•
Perhaps you did not reset the filter lifetime counter. Plug
in the air purifier, touch to switch on the air purifier, and
touch and hold the reset button
for 3 seconds (see
Filter reset section).
Error code "E1"
displays on the
screeen.
•
The motor has malfunctions. Contact the Consumer Care
Center in your country.
Error codes "E2",
"E3", "E4" or "E5"
displays on the
screen.
•
The sensor has malfunctions. Contact the Consumer Care
Center in your country.
Which App I should
download?
•
Please download and install the 'Air Matters' App
developed by Air Matters Network Pty Ltd from the App
Store or Google Play.
The Wi-Fi setup is
not successful.
•
If the router your purifier is connected to is dual-band
and currently it is not connecting to a 2.4GHz network,
please switch to another band of the same router (2.4GHz)
and try to pair your purifier again. 5GHz networks are not
supported.
•
Web authentication networks are not supported.
•
Check if the purifier is within range of the Wi-Fi router. You
can try to locate the air purifier closer to the Wi-Fi router.
•
Check if the network name is correct. The network name is
case-sensitive.
•
Check if the Wi-Fi password is correct. The password is
case-sensitive.
•
Retry the setup with the instructions in section ‘Set up the
Wi-Fi connection when the network has changed’.
•
The Wi-Fi connectivity can be interrupted by electromagnetic
or other interferences. Keep the appliance away from other
electronic devices that may cause interferences.
•
Check if the mobile device is in airplane mode. Make sure
to have the airplane mode deactivated when connecting
to the Wi-Fi network.
•
Consult the help section in the App for extensive and up-
to-date troubleshooting tips.
