Troubleshooting
This chapter summarises the most common problems you could
encounter with the appliance. If you are unable to solve the problem
with the information below, visit
www.philips.com/support
for a list
of frequently asked questions or contact the Consumer Care Centre in
your country.
Problem
Cause
Solution
The appliance does
not shave long hairs.
The hairs are too long.
Pre-trim long hairs with the precision trimming head
and move the appliance against the direction of hair
growth. Make sure that the appliance is fully in contact
with the skin.
The appliance does
not work as well as
it should.
Hairs may be stuck in
the precision trimming
head or precision
shaving head.
Clean the precision trimming head or the precision
shaving head (see chapter ‘Cleaning’).
The appliance pulls
at the hairs.
You move the appliance
too fast.
Do not move the appliance too fast.
The disposable battery
is empty.
Insert a new battery.
The appliance works,
but the result is
uneven.
You press the appliance
onto the skin too hard.
Do not press the appliance onto the skin too hard,
as this may cause the hair length after trimming to be
shorter than the indicated hair lengths.
The trimming comb is
not in full contact with
the skin.
When you use one of the combs, always make sure it
is fully in contact with the skin.
Always move the appliance against the direction
of hair growth. As not all hairs grow in the same
direction, this means that you have to move the
appliance up, down and sideways.
The appliance does
not work.
The disposable battery
is empty or has been
inserted incorrectly.
Replace the battery or insert it correctly.
ENGLISH
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