Troubleshooting
This chapter summarizes the most common problems you could encounter
with the device. If you are unable to solve the problem with the information
below, visit www.philips.com/support for a list of frequently asked questions
or contact the Consumer Care Center in your country.
Problem
Possible cause
Solution
The device/adapter
becomes warm during use
This is normal.
No action required.
The 'ready to flash light'
doesn't light up when I
place the attachment on
my skin, but the cooling fan
works.
The overheat protection has
been activated.
When the overheat protection has been
activated, the fan still works. Do not
switch off the device, but let it cool down
for approx. 15 minutes before you
continue to use it.
The 'ready to flash light'
lights up green but the
device does not produce a
flash when I press the flash
button.
The device needs to be reset. To reset the device, switch it off and
switch it on again.
I cannot increase or
decrease the light intensity
settings/All intensity lights
are blinking alternately
The device needs to be reset. To reset the device, switch it off and
switch it on again.
The attachment or the filter
glass is dirty.
Clean the attachment carefully.
The device produces a
strange smell.
You have not removed the
hairs on the area to be
treated properly. These hairs
may get burned and can
cause the smell.
Pretreat your skin before you use Lumea.
The light intensity setting you
use is too high.
Check if you have selected the right light
intensity setting. If necessary, select a
lower setting.
You did not remove the hairs
on the areas to be treated.
Pretreat your skin before you use Lumea.
The UV filter of the light exit
window is broken.
If the UV filter is broken, do not use the
device anymore. Contact the Consumer
Care Center in your country, your Philips
dealer or a Philips service center.
The skin feels more
sensitive than usual during
treatment/ I experience
discomfort when I use the
device.
You treated an area for which
the device is not intended.
Never use the device on the following
areas:the face, inner labia, anus, nipples,
areolas, lips, inside the nostrils and ears,
around the eyes and near the eyebrows.
Men must not use it on the face, neck or
on the scrotum.
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