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Problem
Possible cause
Solution
The skin feels more
sensitive than usual during
treatment. I experience
discomfort when I use the
device.
The light intensity setting you
use is too high.
Check if you have selected the right light
intensity setting. If necessary, select a
lower setting.
You did not remove the hairs
on the areas to be treated.
Pretreat your skin before you use Lumea.
The UV filter of the light exit
window is broken.
If the UV filter is broken, do not use the
device anymore. Contact the Consumer
Care Center in your country, your Philips
dealer or a Philips service center.
You treated an area for which
the device is not intended.
Never use the device on the following
areas: inner labia, anus, nipples,
areolas, lips, moles, freckles, tattoos,
piercings. inside the nostrils and ears,
around the eyes and near the eyebrows.
Men must not use it on the face and neck
including all beard growing areas and
whole genital area.
There is no glass filter in my
attachment.
This is normal.
No action required: there is no filter in the
body and armpit attachments. Only the
facial, precision and bikini attachments
have a specialized filter.
The skin reaction after
treatment lasts longer than
usual.
You have used a light
intensity setting which is too
high for you.
Select a lower intensity next
time. See chapter 'Using your Philips
Lumea', section 'Selecting the right light
intensity'.
The flash is very bright to
my eyes. Do I need to wear
goggles?
No, Philips Lumea does not
hurt your eyes.
The scattered light produced by the
device is harmless to your eyes. Do not
look at the flash while using the device. It
is not necessary to wear goggles during
use. Use the device in a well-lit room so
that the light is less glaring to your eyes.
Be sure to make good skin contact to
avoid scattered light.
The results of the treatment
are not satisfactory.
You have used a light
intensity setting which is too
low for you.
Select a higher setting next time.
You did not flash an area
adjacent to an area you
treated before.
You have to release the flashes close to
each other and there should be some
overlap between the flashes.
The device is not effective on
your body hair color.
If you have light blond, grey, red or white
hair, the treatment is not effective.
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English
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