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Troubleshooting
Problem
Possible cause
Solution
The device/adapter
becomes warm during use.
It is normal for the device and
adapter to become warm (but
not too hot to touch) during
use.
Use the device in a slightly cooler
environment and/ or let it cool down
before continuing use.
The fan is not working.
Check if the attachment is well
connected. Clean the connectors on
the attachment if needed. In case the
attachment is well connected and it is
possible to produce flashes with the
device, contact the Consumer Care
Center in your country, your Philips
dealer or a Philips service center.
The cooling airflow of the
fan is blocked by hands or a
towel.
Make sure the cooling airflow of the fan
is unblocked.
When I place the device on
the skin, it does not release
a flash. The 'ready to flash'
light blinks orange.
Your skin tone in the area to
be treated is too dark.
Treat other body areas with lighter skin
tones with Lumea.
The ready to flash light
blinks orange and all 5
intensity lights blink as well.
The device needs to be reset. To reset the device take the plug out
of the socket, wait for 30 minutes to
let the device cool down. The device
should function normally again. In
case it doesn't work again, contact the
Consumer Care Center in your country.
The ready to flash light
does not light up white.
The device is not completely
in contact with your skin.
Place the device at a 90 degree angle
on the skin so that the integrated safety
system in in contact with your skin.
The device produces a
strange smell.
The light exit window or the
skin tone sensor is dirty.
Clean the light exit window and the skin
tone sensor carefully.
You have not removed
the hairs on the area to be
treated properly. These hairs
may get burned and can
cause the smell.
Pretreat your skin before you use Lumea.
The device doesn’t flash,
the fan is not switched on
and all 5 intensity lights
blink.
The attachment is not
attached properly.
Make sure you attach the attachment
completely. If necessary clean the
electronic contacts on the attachment.
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English
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