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2005-12-12
6.2 SERVICE
AND
SUPPORT
6.2.1 Service
The Inca has built-in identification codes for hard and
software in order to facilitate service and support. These
codes are displayed during the boot time. If a problem
occurs these codes can help to determine quickly the level
of equipment being used. The programmable hardware
can be altered or updated by downloading a file. There is
no need for changing components.
6.2.2 Software
Support
Agreement
Although no software is delivered with the Inca, apart from
buying an Inca, software can be purchased from Industrial
Vision. At the same time a Software Support Agreement
can be purchased. A Software Support Agreement offers
several benefits, which are not available to other users.
The most important are:
•
free telephone support
•
free fax support
•
free release updates
Although free telephone and fax support are also available
to other users, users with a Software Support Agreement
will be given a higher priority when support questions are
raised. Holders of the agreement will also automatically
receive new releases of the software.
6.2.3 Support
Channels
Support can be received through the following channels:
E-Mail:
Internet:
http://www.apptech.philips.com/industrialvision/
