Philips HR7781, User Manual

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10
guarantee & service
Exceptional service and guarantee
You have bought a culinary tool for life and we want to ensure that you
remain satisfied. We would like you to register your purchase, so that we
can stay in contact with you and you can receive additional services and
benefits from us. Register within 3 months of purchase to receive benefits
including:
- 5 year product guarantee and 15 year motor guarantee
- Fresh ideas for recipes via e-mail
- Tips and tricks to use and maintain your Robust product
- All the latest news on Robust Collection
The only thing you need to do to register your new product is visit
www.philips.com/kitchen or call your local freephone Philips
consumer care hotline (United Kingdom 0800 331 60 15). If you have
questions about your culinary tool (usage, maintenance, accessories etc)
you can either consult our on line support at
www.philips.com/
kitchen or call your local hotline. We have put all the maximum effort in
developing, testing and designing this high quality product. However in the
unfortunate case that your product needs repair, please call your local
Philips consumer care hotline. They will help you with arranging any
necessary repairs in a minimum time with maximum convenience - they
can arrange a courier to come to your home to collect your product and
bring it back when it is repaired. This way you can continue to enjoy your
delicious homemade cooking.
troubleshooting
This chapter summarises the most common problems you could
encounter with the appliance. If you are unable to solve the problem with
the information below, contact the Consumer Care Centre in your country.
EnglisH
10
Problem Solution
When I push a
process button or the
pulse button, the
appliance does not
start to operate.
Make sure the bowl and lid are fixed properly
(‘click’). The appliance starts to operate when
you press a speed button.
The
appliance suddenly
stops running.
The thermal safety cut-out has probably cut
off the power supply to the appliance because
the appliance has overheated. 1) Press the
stop button 0. Unplug the appliance. 2) Let the
appliance cool down for 1 hour. 3) Put the
mains plug in the socket. 4) Switch on the
appliance again.
The kneading
accessory or the
blade unit does not
turn
Make sure the kneading accessory or the
blade unit is assembled properly onto the
drive unit. Also make sure the food processor
bowl and the lid are assembled properly
(‘click’).
The appliance makes
a lot of noise when I
use the Julienne/
French fries disc and
the disc scratches the
lid of the bowl.
You have assembled the Julienne/French fries
disc upside down. Switch off the appliance
immediately and assemble the Julienne/French
fries disc in such a way that the longer plastic
part in the centre of the disc points upwards.
After using the
appliance, I cannot
remove the tool
holder, blade unit or
kneading accessory
from the bowl.
Empty the bowl. Fill it with 500ml of water.
Wait one minute and then remove the tool
holder, blade unit or kneading accessory.