Troubleshooting
This chapter summarises the most common problems
you could encounter with the appliance. If you are unable
to solve the problem with the information below, contact
the Consumer Care Centre in your country.
Problem
Cause
Solution
Poor epilating results.
You move the appliance in the
wrong direction.
Move the appliance against the direction of hair growth, with the on/off
slide pointing in the direction in which you move the appliance.
You place the epilating head on
the skin at the wrong angle.
Make sure that you place the appliance on the skin at an angle of 90° (see
chapter ‘Using the appliance’).
You used a (depilatory) cream
prior to epilation.
Make sure your skin is clean, entirely dry and free from grease. Do not
use any cream before you start epilating.
The hairs are too short.
Sometimes hairs are too short to be caught. The optimal length for easy
removal of the hairs is 3-4mm. The hairs that are not caught during this
session will be long enough to be removed when you epilate the next
time. You can also try to catch the hairs by moving the appliance across
the skin a few more times.
The appliance does not
work.
The socket to which the appliance
is connected is not live.
Make sure the socket is live. If you have connected the epilator to the
socket in a bathroom cabinet, you may need to switch on the bathroom
light to activate the socket.
I cannot remove the
epilating head from the
appliance.
You try to pull it straight off.
Push the epilating head in the direction of the arrows on the back of the
appliance before you pull it off the appliance (see chapter ‘Cleaning and
maintenance’).
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