Philips HFL3011 Series Installation Manual Download Page 8

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P a g e

Requirements before starting the installation of a TV

Before starting the installation, make sure that you have everything you need at hand.
You need a USB stick and a remote control.

2.1

Remote control

2.1.1

Master remote control 22AV9573

2.1.2 Guest remote control 22AV1503A

Summary of Contents for HFL3011 Series

Page 1: ...Installation Manual for EasySuite range xxHFL3011 Status Release Version 1 1 Date November 2016 Author Bart Coppens ...

Page 2: ... menu 10 2 3 Software upgrade 10 3 Starting the installation 11 3 1 Virgin mode 11 3 2 Professional Mode ON OFF 12 3 2 1 Disable the Professional mode 13 3 2 2 Enable the Professional mode 13 4 Reinstall TV 14 5 Virgin installation wizard 15 5 1 Instant Initial Cloning IIC 15 5 1 1 General 15 5 1 2 Upgrading and configuring the set 15 5 2 Virgin Configuration 16 6 Professional Settings 18 6 1 Gene...

Page 3: ...5 1 Room ID 41 6 5 2 SmartInfo 41 6 5 3 ThemeTv 41 6 5 4 MyChoice 42 6 5 5 Scheduler 42 6 5 6 Date Time 43 6 5 7 Switch Off timer 44 6 5 8 On screen clock 45 6 5 9 External Clock 45 6 5 10 Welcome Logo 45 6 5 11 USB Autoplay 46 6 5 12 USB Media Browser 46 6 5 13 Multi Remote Control 46 6 6 Advanced settings 47 6 6 1 Professional mode 47 6 6 2 Power 47 6 6 3 Input control 48 6 6 4 Security 50 6 6 5...

Page 4: ... 7 1 Configuration 60 7 1 1 Analogue 61 7 1 2 DVB T 62 7 1 3 DVB C 62 7 2 Digital Settings 63 7 3 Reset 63 7 4 Signal Testing 64 7 4 1 Analogue 64 7 4 2 Digital 64 7 5 Installing channels 65 8 SmartInfo 69 8 1 SmartInfo Show 69 8 2 SmartInfo Browser 69 9 MyChoice 70 9 1 Configuring the TV 72 9 2 Checking MyChoice functionality 74 10 Scheduler 76 11 CSM Customer Service Menu 79 Appendix 1 80 Append...

Page 5: ...5 P a g e Changelog Author Date Changes Bart Coppens 26 October 2016 First Release finalized Bart Coppens 16 November 2016 Added Scheduler chapter ...

Page 6: ...d a printable PDF version of the user manual Contact details of the helpdesk Download the latest available software Visit the Philips support ticketing system at http philipshtv supportsystem com for Entering after sales issues Asking technical questions Searching through the knowledge base that will enable you to find answers to questions we receive on regular basis FAQs An NDA section which cont...

Page 7: ...n also be used to activate buttons that can be seen on the screen like Done Cancel Close Yes No In many places in the menu you need to press the OK button after you selected an item to confirm your selection Navigating to this menu item and going back to the menu will not store your selection Changing the value of a slider can be done using the up down arrow your selection will be remembered witho...

Page 8: ...he installation of a TV Before starting the installation make sure that you have everything you need at hand You need a USB stick and a remote control 2 1 Remote control 2 1 1 Master remote control 22AV9573 2 1 2 Guest remote control 22AV1503A ...

Page 9: ...2 1 3 Easy Remote 22AV1601A 2 1 4 Health Care remote 22AV1604A ...

Page 10: ...re version available Go to http www philips com support Select your country enter the model number and download the latest software version available Unzip the software and follow the instructions how to upgrade the software on the TV The USB flash drive used for software upgrade must be formatted as FAT32 and preferably empty to avoid an accidental upload of a wrong setting or software It s recom...

Page 11: ...a TV is in Virgin mode out of the box or if it has been installed before 3 1Virgin mode If you can see below screen you know that the TV is in out of the box state and you can install the set by using procedure described in chapter Virgin install wizard of this manual ...

Page 12: ... or OFF This can be done by opening the professional menu 3 1 9 7 5 3 MUTE navigating to Advanced settings and pressing OK See below screenshot to know if the professional mode is ON or OFF Professional mode ON OFF When you enable disable there is a clear difference seen when opening the Home menu Professional mode ON ...

Page 13: ...nal displays operating in an installation with professional mode turned off will not be granted the privilege of using any of the support means like the helpdesk or the ticket system 3 2 2 Enable the Professional mode Open the Professional Settings menu Go to Advanced Settings select Professional Mode Settings select Professional Mode and select On Confirm with OK Press Back until you exit the Pro...

Page 14: ...on from scratch you can always reinstall the TV All settings will be reset to the default values and installed channels will be deleted Open the Professional Settings menu go to Advanced Settings and navigate to Reset press right cursor and select Re install TV ...

Page 15: ...master clone file then you need to press OK to activate the skip button 5 1 2 Upgrading and configuring the set If you want to upgrade the TV software and load a new clone file in the TV you have to perform the following steps Power on the set in virgin mode Insert a USB device with both the new SW and the clone file you want to load in the TV The TV will first upgrade the new SW version After upg...

Page 16: ...go to standby after 30 minutes 5 2 Virgin Configuration When you skip the IIC screen you will have to set several settings Language selection Here you can choose the main language of the TV menu Country selection Here you can choose the country where the TV will be installed in This setting has an influence on clock and channel installation Picture style Standard will have the best energy consumpt...

Page 17: ... P a g e Room ID Room ID is used to identify the TV in a specific room Using Digit numbers you can define the Room ID After finishing the Virgin installation you will see below professional settings menu ...

Page 18: ...verview per menu item 6 1 General Settings 6 1 1 Picture Settings Here you can find all advanced picture settings that will be set each time the Tv starts up These settings can t be changed by the guest Activity style This setting will change the response time of the Tv Depending on the chosen setting TV Game or Computer Please experiment for best result in your environment When changing to Comput...

Page 19: ... You can use the standard settings or go for a custom setting where you can influence RGB separately Contrast Under this category you will be able to change everything pertaining to contrast Contrast modes Here you can influence the contrast mode meaning that depending on the setting there will be a high or lower difference between white and dark value This setting will also influence the energy c...

Page 20: ...atically adapt the contrast to the content that is being displayed Brightness This setting will adjust the brightness of the displayed content Video Contrast This setting will change the contrast of the video When set to 0 the video will not be visible anymore ...

Page 21: ...trast Note This is an expert users settings and should normally not be changed Sharpness Below this category you can find the settings that will influence the sharpness of the content displayed on the TV Super resolution Super resolution will add sharpness on the contours and lines shown onscreen ...

Page 22: ...er out any noise that might be there in the incoming signal MPEG artefact reduction When turned on the setting will help smoothen digital transitions onscreen 6 1 2 Sound Settings Surround mode This setting will influence the surround sound effect on the internal speakers of the TV ...

Page 23: ...een different media TV Speakers TV Speakers can be turned On or Off Also you can choose to use external speakers which you can control using EasyLink If the external speakers need to automatically start when the TV is turned on then use Easylink autostart Headphones Turn On or Off to enable the headphone jack ...

Page 24: ...or Off to control the audio out jack Maximum volume This setting will limit the maximum volume that a guest will be able to reach on his TV Clear Sound Select if you want to switch the Clear Sound to improve the sound for speech On or Off ...

Page 25: ...fit with the sound capabilities of the connected Home Theatre System to Multichannel or Stereo HDMI 1 ARC Turn On or Off to control the Audio Return Channel on HDMI port 1 Audio Out Delay Switch the delay if a sound delay is set on the Home Theatre System to On or Off ...

Page 26: ...u cannot set a sound delay on the Home Theatre System by changing the slider value 6 1 3 General Settings TV Placement You can adjust the TV placement by selecting On the wall or On a TV stand changing this will have an influence on the sound performance ...

Page 27: ... used as default each time the TV will be switched on 6 2 1 Channel Settings Channel Switch on channel filter will configure the TV channel list that will be available for the guest at start up In Switch on Channel you are able to choose the startup channel ...

Page 28: ...enabled features the choices might vary MyChoice will start the application which requests the PIN code SmartInfo will start the SmartInfo feature after TV starts up None will disable the startup feature 6 2 3 Picture Settings Picture Style Change the default Picture Style to your preference Restore Style Restore the style to its default values ...

Page 29: ...rmine in which size the content on the TV will be displayed Colour To change saturation you can edit this setting to your liking Contrast To change the contrast of the content displayed on the TV you can increase or decrease this setting ...

Page 30: ...isplayed on the TV you can increase or decrease this setting 6 2 4 Sound Settings Volume Here you can configure the startup value for our three audio outputs TV Speakers Headphone and Bathroom Speakers Sound Style Change the default sound style to your preference ...

Page 31: ...31 P a g e Restore Style Restore the style to its default values Bass Adjust the bass by increasing or decreasing this setting Treble Adjust the treble by increasing or decreasing this setting ...

Page 32: ...have the subtitles when available each time the sound is muted then select Automatic or Off to disable 6 2 6 Region and Language Menu Language To change the default menu language for the guest you can edit this setting to the preferred language 6 3 Install Channels Check out chapter 7 for channel installation ...

Page 33: ... also be edited using CMND This is by far the easiest method of organizing your channel list Enable Sources Using checkboxes you can enable or disable all sources separately Media channels Change setting to enable or disable Media Channels Media channels refer to Media files that are mapped as channels as part of a combined channel list Media channels can be created from Audio Video or Image files...

Page 34: ...ic channel update Channel update message Change setting to enable or disable showing a message after automatic channel update has been performed Display scrambled channel banner Enable this setting and you will see a message on scrambled channels indicating that they are scrambled ...

Page 35: ... Enable EPG Change setting to enable or disable the Electronic Program Guide Enable Subtitles Change setting to enable or disable the subtitle feature Enable Teletext Change setting to enable or disable Teletext ...

Page 36: ...e MHEG will only work if the country selected at the time of broadcast installation supports this feature 6 4 2 Common Interface CI enable Change setting to enable or disable the CI interface in the TV Common Interface application Open to select CI specific application ...

Page 37: ...io Choose language that will be the preferred primary audio language Secondary Audio Choose language that will be the preferred secondary audio language Primary Subtitles Choose language that will be the preferred primary subtitle language ...

Page 38: ...rred secondary subtitle language Primary Text Choose language that will be the preferred primary Text language Which is used as language in broadcast Secondary Text Choose language that will be the preferred secondary Text language Which is used as language in broadcast ...

Page 39: ...etting will enable adapted audio and subtitles when available Audio Description When enabled this setting will add audio commentary to the visible broadcast when available 6 4 4 EasyLink Enable Enabling Easylink will configure the Tv to use HDMI CEC ...

Page 40: ... breaking in Easylink Remote Control When enabled it will be possible to control the external HDMI device using the TV s remote control Note For this to work the external device needs to support HDMI CEC messages 6 4 5 Mono stereo Preference Mono Stereo Choose your outgoing audio format ...

Page 41: ...o Off will disable SmartInfo Show will enable picture slideshow based SmartInfo Show Browser will enable SmartInfo Browser which is the browser based version of SmartInfo 6 5 3 ThemeTv ThemeTv When enabled this will allow for the channels to be categorized The guest can bring up these categories and base his viewing choice on this To configure ThemeTv you can use CMND http cmnd io orr you can edit...

Page 42: ...e happens very often or to make sure explicit content will need a valid PIN to be shown Note More information on setting up MyChoice can be found in chapter 9 6 5 5 Scheduler Scheduling On Off Scheduler is a feature inherited from Signage line of products This feature enables the SI to set specific times at which TV can be automatically turned on or Turned off It also allows the TV to override the...

Page 43: ...ing SXP set top boxes who configure the clock using SXP commands Date Time Source Channel When configured to get the time from a channel you use this setting to choose which channel to get your time from Note Preferably the startup channel of the TV is also used for time download Timezone Country Choosing the time zone can be done by selecting country here ...

Page 44: ...V clock to daylight savings time Time Offset If needed the clock can be adapted with an offset to suite every scenario 6 5 7 Switch Off timer Switch off timer This setting can be configured between 240 minutes and Off where Off disables the feature Values are 240 120 60 30 and Off ...

Page 45: ...lock Enable configures the feature When turned Yes the clock can be configured to react to the environment light Brightness At Dim light and Brightness At Intense light can be used to change the brightness behavior Light Sensor Sensitivity will also change external clock behavior Note For this feature to work you need the extra accessory 22AV1120C 6 5 10 Welcome Logo When Enable is set to On there...

Page 46: ... will give the guest access to the USB interface for playing back any media files 6 5 13 Multi Remote Control Here you can configure the Multi Remote feature This can be used when multiple sets are in each other s vicinity to make sure the RC signals aren t sent to the wrong TV Note When changing the setting in the menu it will immediately become active so there will be a need to reprogram the rem...

Page 47: ... for support 6 6 2 Power Power ON will start up the set to the requested state Standby will start the set in Standby when the set is powered On will boot the set immediately after power is received Standby Mode will change the standby behavior of the TV Green will power off the set This is the best energy saving mode Fast mode will keep the set awake enough to boot fast and show AV as soon as poss...

Page 48: ...resh the memory settings every day When Fast is selected the preferred setting for this is On Auto Standby when enabled will put the TV to standby after 4 hours without any interaction according to EU regulation 6 6 3 Input control Local Keyboard Lock will lock the local keyboard if available On will block everything except the power button All will block the power button as well ...

Page 49: ...en with this feature turned On WatchTv RC Key mapping instead of going to Tv source the button can be overridden to move to the selected input IR Decoding mode This will change the system code for the remote control Choices are RC5 or RC6 Note After exiting the menu the setting will become immediately active so there will be a need to switch system on the RC as well ...

Page 50: ...50 P a g e 6 6 4 Security High Security When turned On the TV will block all key codes to open special menu s like the professional menu Note This doesn t affect the Master remote ...

Page 51: ...udio video data inside the clients such as television sets The descrambling keys are transported from the head end to the clients under the protection of each client s public key To receive more information on this system and how to configure it you can create a ticket at https philipshtv supportsystem com requesting more information Vsecure Keys Via USB Load your Vsecure keys using a USB stick Vs...

Page 52: ...he RF frequency on which the TV will look for the Vsecure key Medium Vsecure RF You can select the medium on which the TV needs to check for Vsecure keys Symbol rate Vsecure RF If needed also the symbol rate can be added to configure the RF checking ...

Page 53: ...gives you control on selecting Vsecure keys for deletion Erase Selected Key When pressed the selected keys in Vsecure Key To Erase will be deleted from the TV 6 6 6 Serial Xpress Baud Rate Here you can change the baud rate of the SXP RJ48 port ...

Page 54: ...hannel number and channel name won t be shown anymore 6 6 8 Diagnostic Logging Enable Turn the feature to by selecting Yes or to off by selecting No Destination Internal will log any feedback to the internal memory using a FIFO storing algorithm When choosing USB the log will be purged from the memory to the USB with the Frequency that can be set in minutes ...

Page 55: ...ation and so on 6 7 Upgrade and clone settings 6 7 1 USB Base Upgrade and cloning Clone USB To Tv Press Ok when you want to clone a new configuration from the USB drive to the TV Clone TV to USB Press OK when you want to copy your existing configuration to a USB drive for backup purposes make adaptations or to create a masterclone Firmware Upgrade from USB Press OK to perform a firmware upgrade Wh...

Page 56: ...00124CloneData 6 7 2 RF Based Upgrade and cloning Auto Upgrade and Clone When turning on the TV will systematically check for an upgrade being broadcasted using the RF network Auto Clone on Wakeup When turned On the TV will check with every wake up to see if there is a new clone file available This setting can be used to personalize the TV experience per guest For instance by adapting the channel ...

Page 57: ...ck for updates to be available The default will be 498Mhz Clone RF to TV After pressing OK this will trigger the TV immediately to look for an upgrade on the RF network 6 7 3 Software and Clone information When opened this will display all related information to the TV software and the clone file ...

Page 58: ...58 P a g e 6 7 4 Settings Overview When opened this will display a summary of all professional settings ...

Page 59: ...hich mediums to use to use Analogue vs Digital and so on Below we will explain the configuration possibilities and how to install the channels Note Some screens will be shown depending on your settings or selections made some screens will not be shown Also the content of the screens is depending on your selections Below is the start screen when you open the Install Channels item under the professi...

Page 60: ... medium s need to be used during the channel search A choice can be made to turn On or Off DVB T DVB C and analogue channels before starting the search For each individual medium there are specific settings that can be tweaked depending on the installation that needs to be performed ...

Page 61: ...61 P a g e 7 1 1 Analogue For analogue you can enable or disable the PAL and or SECAM scan When either one is turned On the channel search will include the package during the channel search SECAM PAL ...

Page 62: ...ng between Quick or Full will have an influence on the step size that is used for scanning for channels Quick will scan every 8Mhz while Full will scan every 1Mhz Of course leading to a longer installation time 7 1 3 DVB C The frequency scan can have three values as seen below This will influence the length and the depth of the scan ...

Page 63: ...al settings menu where it s possible to change some additional items specifically for digital broadcasts Enable LCN Sorting when turned On will provide a sorting algorithm for the channels as intended by the broadcaster Free Scrambled will give you the opportunity to show Free channels Only when you don t want scrambled to be visible for the guest 7 3 Reset To return to the default settings you ca...

Page 64: ...ion you can look for channels manually By choosing the System entering the frequency in Search Channel and fine tuning the channel in Fine Tune you can check if an analogue channel can be received by the TV If you searched for a signal that you wish to add to a possible existing channel list you can choose between Store Current Channel and Store as new channel where the definitions already say whe...

Page 65: ...llation Before starting the full scan you can indicate to the TV which mediums need to be scanned Remember that any of the settings in the previous discussed menu s will come into effect when a medium is turned On When Search For Channels is pressed the TV will start the installation wizard and ask you if you are looking to update an existing installation or if you are looking to start from scratc...

Page 66: ...he current channel list to reflect those changes When Re Install Channels is pressed the TV will ask you for all the necessary input such as Country and Broadcaster Once all necessary questions have been answered the TV will remove any current channel list and will start creating a new one Choosing the Country ...

Page 67: ...67 P a g e Choosing the broadcaster Starting the search ...

Page 68: ...68 P a g e Searching channels Search completed After Re Install Channels finishes successfully you will end up with a new channel list ...

Page 69: ...the files into to following folder on your USB device TPN161HE_CloneData MasterCloneData SmartInfoShow The folder TPN161HE_CloneData should be in the root of the USB flash drive Switch ON the TV insert the USB with the new content Go to Professional settings Upgrade and Clone settings USB Based Upgrade Clone USB to TV menu and press OK to upload the pictures in the TV Once done exit Professional s...

Page 70: ...sure that all values are correct because the MyChoice website is generating pin codes based on this information You can gather all these details during the installation and afterwards enter them in the administration part of the MyChoice website How to configure the MyChoice is described below The most important step for MyChoice is the clock If the clock is not defined or the TV doesn t have the ...

Page 71: ...71 P a g e And if it is required the Time offset ...

Page 72: ...ble Yes MyChoice is enabled Defining the channel packages is the second step in the MyChoice configuration Based on the pin code the TV channels will be displayed Three packages are available Free package This package will include all channels which are available without any pin code To add a channel to a package you have to select the channel and press OK to tick the box in front of the channel ...

Page 73: ...ge To have a proper package configuration add all the Free channels to this package If you don t add the Free channels in this package after the MyChoice activation the channel plan will include only Extra channels without possibility to view the Free channels package Package 1 Free Channels Extra channels Note Extra channels can contain some movie channels or sport channels like HBO Comedy Centra...

Page 74: ...nnels Note VIP channels can contain channels which are included in Package 1 and a few extra Package 2 Free channels Package 1 VIP Channels Each package can be configured independently without having any influence on other packages but you have to keep in mind that after activation the TV will show only the channels which are ticked for this package 9 2 Checking MyChoice functionality Power ON the...

Page 75: ...will have a star inside the box If you enter an invalid pin code or an expired pin code the following message will be displayed Note If you do a power cycle of the TV and press the MyChoice button again you can enter the same pin code if this code is still valid Important remark If you enter a new pin code the previous code will become invalid despite the fact that the code could be still valid Ex...

Page 76: ...he days in a week for the display to activate Note We recommend you to set up current date and time correctly before using this function Below you can find an example of how to enable and configure a scenario for the Scheduler feature The first step will be to select the a schedule Status and set it to Enabled Once the schedule Status is set to Enabled the following items shall be configurable o W...

Page 77: ...oplay or SmartInfo This will be the source at startup of the Tv when the schedule is active Switch on time is the time at which the TV will wake up for the selected schedule Switch on time is set on a Pop Up OSD displayed when Switch On Time is selected If the selected schedule is not Enabled this time shall not be configurable ...

Page 78: ...nly one Repeat Mode can be selected at a time If Repeat mode selected is No repeat The current Schedule shall be only executed once after which the Schedule Status will be reset to Disabled Resume will let the currently selected Schedule to run immediately once Once activated if not interrupted by other schedules the Schedule that is ran using Resume function shall end as per the original Switch O...

Page 79: ...e the 9 pages using Up Down When a USB device is connected to the TV a text file will be written to the USB device with some details about the TV The CSM data is also stored on the USB drive during the cloning from USB to TV The data is stored in the folder CSM Dump which is inside of the cloned folder TPN161HE_CloneData DataDump The CSM txt file contains all the specific information about this TV...

Page 80: ...10 0 Setup Channel Channel Media url file xxx yy mpg Media Setup presetnumber 42 name MyVideo blank 0 hide 0 FreePKG 0 PayPKG1 1 PayPKG2 1 TTV1 0 TTV2 3 TTV3 1 TTV4 0 TTV5 0 TTV6 1 TTV7 0 TTV8 0 TTV9 0 TTV10 0 Setup Channel Channel Media url file xxx yy jpg Media Setup presetnumber 43 name MyPicture blank 0 hide 0 FreePKG 1 PayPKG1 1 PayPKG2 1 TTV1 0 TTV2 3 TTV3 1 TTV4 0 TTV5 0 TTV6 1 TTV7 0 TTV8 ...

Page 81: ...dwidth Auto servicetype TV Broadcast Setup presetnumber 2032 name blank 0 skip 0 FreePKG 1 PayPKG1 1 PayPKG2 1 TTV1 0 TTV2 3 TTV3 1 TTV4 0 TTV5 0 TTV6 1 TTV7 0 TTV8 0 TTV9 0 TTV10 0 Setup Channel Channel Source Type HDMI1 Source Setup presetnumber 40 name DVD Player blank 0 skip 0 FreePKG 0 PayPKG1 1 PayPKG2 1 TTV1 0 TTV2 3 TTV3 1 TTV4 0 TTV5 0 TTV6 1 TTV7 0 TTV8 0 TTV9 0 TTV10 0 Setup Channel Cha...

Page 82: ... The TV will listen to a 1 RC TV2 The TV will listen to a 2 RC TV3 The TV will listen to a 3 RC TV4 The TV will listen to a 4 RC TV5 The TV will listen to a 5 RC TV6 The TV will listen to a 6 RC TV7 The TV will listen to a 7 RC TV8 The TV will listen to a 8 RC TV9 The TV will listen to a 9 RC Remark MultiRC Off and MultiRC On configured to Blue is exactly the same configuration To change the confi...

Page 83: ... P a g e 2016 TP Vision Belgium NV All Rights reserved Specifications are subject to change without notice Trademarks are the property of Koninklijke Philips NV or their respective owners www philips com ...

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